Canny vs Gladly: Pricing Comparison 2026
Side-by-side pricing comparison of Canny and Gladly. See all plans, features, and costs at a glance.
Bottom line: Canny starts at $19/mo, making it $10/mo cheaper than Gladly ($29/mo). Canny offers a free plan.
Last updated: March 16, 2026
Canny vs Gladly: Quick Pricing Facts
| Feature | Canny | Gladly |
|---|---|---|
| Starting Price | $19/mo | $29/mo |
| Number of Plans | 4 | 5 |
| Free Tier | Yes | Yes |
| Pricing Model | flat | per-seat |
| Annual Discount | N/A | N/A |
Canny is the more affordable option, starting at $19/mo compared to Gladly's $29/mo. Both are Customer Support tools with 9 combined pricing plans and 27 features compared. At comparable tiers, the monthly price difference is $20.
Both tools offer free plans, making them accessible for teams on a budget. Canny uses flat pricing while Gladly uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Canny Try it free |  Gladly Try it free |
|---|---|---|
| Tier 1 | $0 / month $0/monthCheapest Includes
| |
| Tier 2 | $19 / month billed yearly $19/monthCheapest Includes
| |
| Tier 3 | $79 / month billed yearlyPopular $79/monthCheapest Includes
| ProPopular $99/month $99 / year Includes
|
| Tier 4 | Let's talk Custom pricing Includes
| Business $199/monthCheapest $199 / year Includes
|
| Tier 5 | — | Enterprise Custom pricing Includes
|
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Gladly
Gladly offers a free plan, offers 5 tiers vs 4.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Gladly
Try Gladly freeWhich Should You Choose?
Choose Canny if:
- •You want lower per-user costs—Canny starts at $19/mo, saving $10/mo compared to Gladly at $29/mo
- •You prefer Canny's free tier features—25 tracked users, Unlimited posts
- •You need predictable billing — Canny's flat model avoids surprise overages
Choose Gladly if:
- •You prefer Gladly's free tier features—Basic features, Limited support
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Gladly offers 3 additional features across its plans
Both Canny and Gladly offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Canny includes 3 features, while Gladly includes 2 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. When upgrading to paid tiers, Canny offers better value at approximately $20.00/mo difference for comparable tier levels. Plan accordingly if your team will graduate from the free tier within 12 months. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Canny vs Gladly
Which is cheaper, Canny or Gladly?
How many pricing plans does Canny have vs Gladly?
Does Canny or Gladly offer a free plan?
Can I save money by paying annually for Canny or Gladly?
What is the most popular Canny plan?
What is the most popular Gladly plan?
Does Canny or Gladly offer custom enterprise pricing?
Sources
- Canny Official Pricing— Vendor pricing page
- Gladly Official Pricing— Vendor pricing page
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