Canny vs Gladly: Pricing Comparison 2026
Side-by-side pricing comparison of Canny and Gladly. See all plans, features, and costs at a glance.
Bottom line: Gladly starts at $29/mo, making it $50/mo cheaper than Canny ($79/mo). Canny offers a free plan.
Last updated: July 6, 2026
Canny vs Gladly: Quick Pricing Facts
| Feature | Canny | Gladly |
|---|---|---|
| Starting Price | $79/mo | $29/mo |
| Number of Plans | 3 | 5 |
| Free Tier | Yes | Yes |
| Pricing Model | flat | per-seat |
| Annual Discount | N/A | N/A |
Gladly is the more affordable option, starting at $29/mo compared to Canny's $79/mo. Both are Customer Support tools with 8 combined pricing plans and 24 features compared. At comparable tiers, the monthly price difference is $20.
Both tools offer free plans, making them accessible for teams on a budget. Canny uses flat pricing while Gladly uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Canny Try free |  Gladly Try free |
|---|---|---|
| Tier 1 | $0 / month $0/monthCheapest Includes
| |
| Tier 2 | $79 / month billed yearlyPopular $79/month Includes
| Starter $29/monthCheapest $29 / year Includes
|
| Tier 3 | Let's talk Custom pricing Includes
| ProPopular $99/monthCheapest $99 / year Includes
|
| Tier 4 | - | Business $199/monthCheapest $199 / year Includes
|
| Tier 5 | - | Enterprise Custom pricing Includes
|
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Ready to get started? Try either tool free — no credit card required.
Which Should You Choose?
Choose Canny if:
- •You need a product feedback platform to systematically capture user feature requests
- •You want to prioritize product decisions based on customer votes
- •Your primary user is a product team, not a support team
Choose Gladly if:
- •You need a customer service platform with people-centric conversation history
- •You want a radically different support model that unifies all customer interactions under one profile
- •You need enterprise customer service tooling for large support teams
Gladly is a people-centric customer service platform that treats customers as people rather than tickets, with full conversation history across channels. Canny is a product feedback platform. Gladly pricing is enterprise-custom. Canny starts at $79/month. These tools are completely separate in function and audience - product teams vs. support teams.
Frequently Asked Questions: Canny vs Gladly
Which is cheaper, Canny or Gladly?
How many pricing plans does Canny have vs Gladly?
Does Canny or Gladly offer a free plan?
Can I save money by paying annually for Canny or Gladly?
What is the most popular Canny plan?
What is the most popular Gladly plan?
Does Canny or Gladly offer custom enterprise pricing?
Sources
- Canny Official Pricing- Vendor pricing page
- Gladly Official Pricing- Vendor pricing page
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