Skip to main content
CompareTiers
Gladly

Gladly Pricing Plans and Tiers

People-centered customer service platform

Customer Supportper-seatPrice updated 2d agoFrom $0/mo

Pricing last verified: March 10, 2026

Data compiled by Arthur Jacquemin, Founder & Lead Analyst
Updated July 2, 2026
Compare with othersAlternatives to Gladly
Try Gladly free
ShareShare

Teams also compare these Customer Support tools

FreshdeskTry freeAffiliate
GorgiasTry freeAffiliate
Zoho DeskTry freeAffiliate
🏢 Is this your tool? Claim your free vendor profile →

Pricing Analysis

Gladly's 'per-hero' pricing model is a masterclass in rebranding to change buyer psychology. By charging a flat per-agent fee with no per-ticket surcharges, Gladly positions itself as the anti-Zendesk and anti-Gorgias. Companies with high ticket volumes find Gladly's flat rate increasingly attractive as volume grows.

The custom pricing reflects Gladly's bet on enterprise customer service. Rather than publishing rates that invite feature-matrix comparisons, Gladly requires discovery calls that emphasize 'people-centered' support - a unified customer timeline rather than ticket-based workflows.

Gladly's no-per-ticket-fee model creates an interesting AI dynamic. While Gorgias charges for AI-deflected tickets, Gladly's flat rate means automation directly reduces cost without additional licensing. Efficiency gains accrue entirely to the customer.

Strengths

  • Flat per-agent pricing eliminates ticket volume anxiety - high-volume brands pay the same regardless of interaction count.
  • Unified customer timeline across channels replaces ticket-centric thinking with relationship-centric service.
  • No additional fees for AI means efficiency gains directly reduce per-interaction costs.

Considerations

  • Custom pricing with mandatory sales engagement makes evaluation impossible without a discovery process.
  • Enterprise positioning suggests pricing inaccessible for SMBs or companies viewing support as a cost center.
Ideal For

DTC and retail brands with 50+ support agents that view customer service as a revenue-generating brand experience.

Pricing Takeaway

Gladly's flat per-hero model becomes more cost-effective as ticket volume increases - the inverse of Gorgias' per-ticket model, making them natural competitors for different volume profiles.

Best choice: Gladly

Try Gladly free

Pricing Plans (5)

Free

$0/mo
  • ✓Basic features
  • ✓Limited support
Start with Free

Starter

$29/mo

$29/year

  • ✓All Free features
  • ✓Email support
  • ✓Basic analytics
Start with Starter

Pro

Popular
$99/mo

$99/year

  • ✓All Starter features
  • ✓Phone support
  • ✓Advanced analytics
  • ✓Custom integrations
Start with Pro

Business

$199/mo

$199/year

  • ✓All Pro features
  • ✓Dedicated account manager
  • ✓Priority support
Start with Business

Enterprise

Custom
  • ✓All Business features
  • ✓Custom solutions
  • ✓Scalability options
Start with Enterprise

How does Gladly pricing compare?

See how Gladly's 5 pricing plans stack up against similar Customer Support tools.

Compare GladlyView all alternatives

Frequently Asked Questions

How much does Gladly cost?
As of July 2026, Gladly offers a free plan. Paid plans start at $29/mo, with 5 tiers available on a per-seat pricing model.
Does Gladly offer a free plan?
As of July 2026, yes, Gladly does offer a free plan with 2 features. You can get started at no cost and upgrade later as your needs grow.
What pricing model does Gladly use?
As of July 2026, the per-seat pricing model used by Gladly means you pay based on your headcount - each user requires a paid license. It offers predictable cost scaling for growing teams.
What is Gladly's most popular plan?
As of July 2026, Gladly's most recommended plan is Pro at $99/mo. It offers 4 features - enough for growing teams without the cost of an enterprise tier.
Does Gladly offer enterprise or custom pricing?
As of July 2026, yes, Gladly offers an Enterprise tier with custom pricing for enterprise deployments. Contact the vendor to discuss your organization's specific needs and get a tailored quote.
What features are included in Gladly's plans?
As of July 2026, Gladly feature availability ranges from 2 in the lowest tier to 4 in the highest. Higher-priced plans unlock advanced capabilities, integrations, and usage limits. Compare the full feature list at each tier to find the right fit for your team.

Track Gladly Pricing Changes

Get notified when pricing changes for this tool and others you follow.

Reviews

No reviews yet. Be the first to review this tool.

Sources

  1. Gladly Official Pricing- Vendor pricing page

Are you the team behind Gladly?

Claim your profile to add custom descriptions, featured badges, and direct demo links.

Claim Your Profile

Related Articles

Best Customer Support for Agencies (2026)

Compare customer support pricing for agencies: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 10-50 people.

Best Customer Support for Enterprise (2026)

Compare customer support pricing for enterprise: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 100+ people.

Best Customer Support for Small Teams (2026)

Compare customer support pricing for small teams: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 2-10 people.