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Customer Support

Dixa vs Olark: Pricing Comparison 2026

Side-by-side pricing comparison of Dixa and Olark. See all plans, features, and costs at a glance.

Bottom line: Olark starts at $29/mo, making it $60/mo cheaper than Dixa ($89/mo). Neither offers a free plan.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Dixa freeTry Olark freePrice updated 5d ago
Best Value

Dixa - Dixa for omnichannel operations; Olark for simple standalone chat.

Dixa vs Olark: Quick Pricing Facts

FeatureDixaOlark
Starting Price$89/mo$29/mo
Number of Plans32
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Olark is the more affordable option, starting at $29/mo compared to Dixa's $89/mo. Both are Customer Support tools with 5 combined pricing plans and 44 features compared.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Tier 1
Growth
$89/month
Includes
  • Contact Center (Phone, Email, Forms, Chat, Social)
  • Knowledge Base
  • AI Agent (Mim)
  • Intelligent Routing
  • IVR
  • Call Recording
  • Customer Callback, Voicemail
  • Service Level Agreements
  • Agents Teams & Custom Workloads
  • Native Shopify, Klaviyo, +35 integrations
Olark Standard
$29/monthCheapest
Includes
  • Customizable chatbox
  • Advanced reporting
  • Agent groups
  • Targeted chat
  • Basic integrations
  • Comprehensive security
  • Email and chat support
  • Built in WCAG 2.1 AA accessibility certification
Tier 2
UltimatePopular
$139/monthCheapest
Includes
  • Everything in Growth
  • Routing with External Data
  • Knowledge-Centered Service AI
  • Standard AI Intent Detection AI
  • Advanced Automations
  • Skills-Based Routing
  • Sandbox Access
  • 3rd-party AI Integrations AI
Olark Pro
Custom pricing
Includes
  • Powerful chatbots, AI & automation
  • All Powerups included
  • Dedicated account manager
  • Live training
  • Professional services including legal and procurement
  • Video chat, SMS, or call us for help
  • Custom chat routing
  • First priority in our support queue
Tier 3
Prime
$179/monthCheapest
Includes
  • Everything in Ultimate
  • SSO (Single Sign-On)
  • Advanced AI Intent Detection AI
  • Advanced Insights AI
  • Custom User Roles
  • Auto Redaction
  • Multiple Organizations
  • Queue & Claim Restrictions
  • Enterprise API Limits
  • Outbound Email Templates
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Dixa

Conversational customer service platform

View all Dixa plans

Olark

Live chat software for sales and customer support

View all Olark plans
Our Pick

Dixa

Dixa for omnichannel operations; Olark for simple standalone chat.

Based on pricing data only. Review the full comparison below for your specific needs.

Try Dixa freeFrom $89/mo

Which Should You Choose?

Choose Dixa if:

  • You need omnichannel support with voice, email, and chat routing
  • You want SLA management and agent performance analytics
  • Your team handles multi-channel support at scale

Choose Olark if:

  • You only need a simple live chat widget for your website
  • You want cobrowsing capabilities for visual support
  • Your team doesn't need multi-channel routing complexity

Olark is a simple live chat tool starting at $29/agent/month. Dixa is an omnichannel enterprise platform at $39/agent/month. These tools are for different scales of operation. Olark is simple and focused. Dixa is comprehensive and complex. Most teams that need Dixa have already outgrown tools like Olark.

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Frequently Asked Questions: Dixa vs Olark

Which is cheaper, Dixa or Olark?
As of August 2026, Olark starts at a lower price point. Dixa starts at $89/mo while Olark starts at $29/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Dixa have vs Olark?
Dixa offers 3 pricing plans, while Olark offers 2 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Dixa plan?
The Ultimate plan is Dixa's most popular tier, priced at $139/mo. Key features include Everything in Growth, Routing with External Data, Knowledge-Centered Service AI.
Does Dixa or Olark offer custom enterprise pricing?
Olark offers a custom-priced enterprise tier for larger teams. Dixa lists all its pricing publicly.
How do Dixa and Olark compare for Customer Support?
Both Dixa and Olark are Customer Support tools. Dixa offers 3 plans starting at $89/mo, while Olark offers 2 plans starting at $29/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Dixa Official Pricing- Vendor pricing page
  2. Olark Official Pricing- Vendor pricing page

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