Drift vs Gladly: Pricing Comparison 2026
Side-by-side pricing comparison of Drift and Gladly. See all plans, features, and costs at a glance.
Bottom line: Gladly starts at $29/mo, making it $21/mo cheaper than Drift ($50/mo). Drift offers a free plan.
Last updated: July 2, 2026
Drift vs Gladly: Quick Pricing Facts
| Feature | Drift | Gladly |
|---|---|---|
| Starting Price | $50/mo | $29/mo |
| Number of Plans | 4 | 5 |
| Free Tier | Yes | Yes |
| Pricing Model | flat | per-seat |
| Annual Discount | N/A | N/A |
Gladly is the more affordable option, starting at $29/mo compared to Drift's $50/mo. Both are Customer Support tools with 9 combined pricing plans and 26 features compared. At comparable tiers, the monthly price difference is $49.
Both tools offer free plans, making them accessible for teams on a budget. Drift uses flat pricing while Gladly uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Drift Try free |  Gladly Try free |
|---|---|---|
| Tier 1 | ||
| Tier 2 | ProPopular $50/month $600 / year Includes
| Starter $29/monthCheapest $29 / year Includes
|
| Tier 3 | Business $100/month $1200 / year Includes
| ProPopular $99/monthCheapest $99 / year Includes
|
| Tier 4 | Enterprise Custom pricing Includes
| Business $199/monthCheapest $199 / year Includes
|
| Tier 5 | - | Enterprise Custom pricing Includes
|
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Which Should You Choose?
Choose Drift if:
- •You need conversational marketing for B2B lead generation
- •You want chatbots that qualify prospects and book meetings
- •Your team uses chat as a revenue channel
Choose Gladly if:
- •You run a large retail or ecommerce customer service operation
- •You need a people-centric support platform with full customer history
- •Your goal is customer service quality, not lead generation
Gladly is an enterprise customer service platform for retail. Drift is a conversational marketing platform for B2B sales. Both carry enterprise pricing - Gladly around $150/agent/month, Drift starting at $2,500/month. These tools serve completely different teams and goals. Gladly resolves customer issues. Drift generates new business.
Frequently Asked Questions: Drift vs Gladly
Which is cheaper, Drift or Gladly?
How many pricing plans does Drift have vs Gladly?
Does Drift or Gladly offer a free plan?
Can I save money by paying annually for Drift or Gladly?
What is the most popular Drift plan?
What is the most popular Gladly plan?
Does Drift or Gladly offer custom enterprise pricing?
Sources
- Drift Official Pricing- Vendor pricing page
- Gladly Official Pricing- Vendor pricing page
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