Drift vs Gladly: Pricing Comparison 2026
Side-by-side pricing comparison of Drift and Gladly. See all plans, features, and costs at a glance.
Bottom line: Gladly starts at $29/mo, making it $21/mo cheaper than Drift ($50/mo). Drift offers a free plan.
Last updated: March 16, 2026
Drift vs Gladly: Quick Pricing Facts
| Feature | Drift | Gladly |
|---|---|---|
| Starting Price | $50/mo | $29/mo |
| Number of Plans | 4 | 5 |
| Free Tier | Yes | Yes |
| Pricing Model | flat | per-seat |
| Annual Discount | N/A | N/A |
Gladly is the more affordable option, starting at $29/mo compared to Drift's $50/mo. Both are Customer Support tools with 9 combined pricing plans and 26 features compared. At comparable tiers, the monthly price difference is $49.
Both tools offer free plans, making them accessible for teams on a budget. Drift uses flat pricing while Gladly uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Drift Try it free |  Gladly Try it free |
|---|---|---|
| Tier 1 | ||
| Tier 2 | ProPopular $50/month $600 / year Includes
| Starter $29/monthCheapest $29 / year Includes
|
| Tier 3 | Business $100/month $1200 / year Includes
| ProPopular $99/monthCheapest $99 / year Includes
|
| Tier 4 | Enterprise Custom pricing Includes
| Business $199/monthCheapest $199 / year Includes
|
| Tier 5 | — | Enterprise Custom pricing Includes
|
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Gladly
Gladly offers a free plan, starts at $21/mo lower ($29/mo vs $50/mo), offers 5 tiers vs 4.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Gladly
Try Gladly freeWhich Should You Choose?
Choose Drift if:
- •You prefer Drift's free tier features—Basic features, Limited integrations
- •You want Drift's approach to incremental feature unlocking across its 4 pricing tiers
- •Drift's feature bundling aligns with how Customer Support teams actually work day-to-day
Choose Gladly if:
- •You want lower per-user costs—Gladly starts at $29/mo, saving $21/mo compared to Drift at $50/mo
- •You prefer Gladly's free tier features—Basic features, Limited support
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Gladly offers 4 additional features across its plans
Both Drift and Gladly offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Drift includes 2 features, while Gladly includes 2 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. When upgrading to paid tiers, Drift offers better value at approximately $49.00/mo difference for comparable tier levels. Plan accordingly if your team will graduate from the free tier within 12 months. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Drift vs Gladly
Which is cheaper, Drift or Gladly?
How many pricing plans does Drift have vs Gladly?
Does Drift or Gladly offer a free plan?
Can I save money by paying annually for Drift or Gladly?
What is the most popular Drift plan?
What is the most popular Gladly plan?
Does Drift or Gladly offer custom enterprise pricing?
Sources
- Drift Official Pricing— Vendor pricing page
- Gladly Official Pricing— Vendor pricing page
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