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Customer Support

Front vs Kustomer: Pricing Comparison 2026

Side-by-side pricing comparison of Front and Kustomer. See all plans, features, and costs at a glance.

Bottom line: Front starts at $25/mo and Kustomer starts at Custom pricing. Compare all 6 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Front freeTry Kustomer freePrice updated 11d agoUpdated this month
Best Value

Kustomer - Kustomer offers a free plan.

Front vs Kustomer: Quick Pricing Facts

FeatureFrontKustomer
Starting Price$25/moCustom pricing
Number of Plans33
Free TierNoYes
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Front and Kustomer are both priced at $25/mo, making them equally accessible Customer Support tools. Together they offer 6 pricing plans with 24 features compared, so the best choice comes down to which features match your needs.

Kustomer stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Kustomer
Kustomer
Try free
Tier 1
Starter
$25/month
Includes
  • Shared inbox and ticketing
  • AI Topics and up to 10 automation rules
  • Basic analytics
  • No-code public knowledge base
  • AI add-ons available
Free
$0/monthCheapest
Includes
  • Kustomer AI for Customers
  • AI Profiles
  • External sources for AI
Tier 2
Professional
$65/monthCheapest
Includes
  • Omnichannel (email, SMS, social, etc.)
  • Macros and up to 20 automation rules
  • Advanced analytics
  • Multiple workspaces, SSO, and SCIM
  • AI add-ons available
Kustomer AI + Platform
Custom pricing
Includes
  • Omnichannel Messaging
  • Conversations & Task Routing
  • SLA Management
Tier 3
EnterprisePopular
$105/monthCheapest
Includes
  • Smart rules
  • Unlimited rules and macros
  • Multi-language knowledge base
  • Custom roles and permissions
  • AI Copilot, QA, and CSAT included
Kustomer AI
Custom pricing
Includes
  • AI Agent Team Assistant
  • Automated Actions
  • Data Explorer

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Front

Shared inbox platform for team email and communication

View all Front plans

Kustomer

AI-powered CRM for customer service and support

View all Kustomer plans

Frequently Asked Questions: Front vs Kustomer

How many pricing plans does Front have vs Kustomer?
Front offers 3 pricing plans, while Kustomer offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Front or Kustomer offer a free plan?
Kustomer offers a free plan, while Front does not. If budget is a concern, Kustomer lets you get started at no cost.
What is the most popular Front plan?
The Enterprise plan is Front's most popular tier, priced at $105/mo. Key features include Smart rules, Unlimited rules and macros, Multi-language knowledge base.
Does Front or Kustomer offer custom enterprise pricing?
Kustomer offers a custom-priced enterprise tier for larger teams. Front lists all its pricing publicly.
How do Front and Kustomer compare for Customer Support?
Both Front and Kustomer are Customer Support tools. Front offers 3 plans starting at $25/mo, while Kustomer offers 3 plans starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Front Official Pricing- Vendor pricing page
  2. Kustomer Official Pricing- Vendor pricing page

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