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Customer Support

Front vs Zoho Desk: Pricing Comparison 2026

Side-by-side pricing comparison of Front and Zoho Desk. See all plans, features, and costs at a glance.

Bottom line: Zoho Desk starts at $7/mo, making it $18/mo cheaper than Front ($25/mo). Zoho Desk offers a free plan.

Last updated: March 16, 2026

Data compiled by Arthur Jacquemin
Updated March 16, 2026

Front vs Zoho Desk: Quick Pricing Facts

FeatureFrontZoho Desk
Starting Price$25/mo$7/mo
Number of Plans35
Free TierNoYes
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Zoho Desk is the more affordable option, starting at $7/mo compared to Front's $25/mo. Both are Customer Support tools with 8 combined pricing plans and 54 features compared. At comparable tiers, the monthly price difference is $82.

Zoho Desk stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Zoho Desk
Zoho Desk
Try it free
Tier 1
Starter
$25/month
Includes
  • Shared inbox and ticketing
  • AI Topics and up to 10 automation rules
  • Basic analytics
  • No-code public knowledge base
  • Available AI add-ons: Copilot, QA, CSAT
Start with Starter
Free
$0/monthCheapest
Includes
  • Gestion des tickets facilitée par e-mail
  • 3 licences utilisateur
Start with Free
Tier 2
Professional
$65/month
Includes
  • Omnichannel (email, SMS, social, etc.)
  • Macros and up to 20 automation rules
  • Advanced analytics
  • Multiple workspaces, SSO, and SCIM
  • AI Autopilot add-on
Start with Professional
Express
$7/monthCheapest
$7 / year
Includes
  • Messagerie électronique
  • Réseaux sociaux
  • Formulaires Web
  • Attribution directe
  • Workflows
  • Domaine personnalisé
  • Remontées multi-niveaux
  • Calendrier et historique des tickets
  • Gestion des contacts
Start with Express
Tier 3
EnterprisePopular
$105/month
Includes
  • Smart rules
  • Unlimited rules and macros
  • Multi-language knowledge base
  • Custom roles and permissions
  • AI Copilot, QA, and CSAT included
Start with Enterprise
Standard
$14/monthCheapest
$14 / year
Includes
  • Messagerie professionnelle
  • Messagerie instantanée
  • Forum communautaire
  • IA générative
  • Modes de travail
  • Base de connaissances
  • Widget de libre-service ASAP
  • Niveaux de satisfaction client
  • Rapports et tableaux de bord personnalisés
Start with Standard
Tier 4
ProfessionalPopular
$23/monthCheapest
$23 / year
Includes
  • Téléphonie
  • Blueprints
  • Multiservice
  • Attribution de tickets circulaire
  • Champs de recherche personnalisés
  • Centre d'assistance multilingue
  • Génération de tickets parent-enfant
  • Actions personnalisées
  • Webhooks
Start with Professional
Tier 5
Enterprise
$40/monthCheapest
$40 / year
Includes
  • Agents IA
  • Robot de réponse
  • Zia, assistante IA
  • Tchat en direct (Zoho SalesIQ)
  • Conversations guidées
  • Attribution basée sur les compétences
  • IVR multiniveau
  • Centre d'assistance multimarque
  • Modules personnalisés
  • Sandbox
Start with Enterprise

Swipe to compare plans →

Front

Shared inbox platform for team email and communication

View all Front plans

Zoho Desk

Context-aware helpdesk software from Zoho

View all Zoho Desk plans
Our Pick

Zoho Desk

Zoho Desk offers a free plan, starts at $18/mo lower ($7/mo vs $25/mo), offers 5 tiers vs 3.

Based on pricing data only. Review the full comparison below for your specific needs.

Best value: Zoho Desk

Try Zoho Desk free

Which Should You Choose?

Choose Front if:

  • You prefer Front's per-seat model with its 3-tier structure
  • Front keeps its feature set lean, which means faster onboarding and less complexity
  • You need a Customer Support tool that scales with your team — Front's tier progression supports that

Choose Zoho Desk if:

  • You want lower per-user costs—Zoho Desk starts at $7/mo, saving $18/mo compared to Front at $25/mo
  • You need a free plan with Gestion des tickets facilitée par e-mail, 3 licences utilisateur—Zoho Desk offers no-cost access with no credit card required
  • You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
  • You want more features built-in—Zoho Desk offers 24 additional features across its plans

Zoho Desk is the more affordable choice [1], starting at $7/mo compared to Front's $25/mo. For a 50-person team on paid plans, this translates to Zoho Desk saving approximately $900/month. Zoho Desk offers 5 pricing tiers compared to Front's 3, giving you more granular control over scaling costs as your team grows. Across all tiers, Zoho Desk provides 39 total features versus 15 for Front, offering a richer feature set depending on your specific needs. For budget-conscious teams seeking predictable costs, Zoho Desk delivers superior value. Front may justify its premium for specialized needs, but most organizations will find Zoho Desk the smarter financial choice.

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Frequently Asked Questions: Front vs Zoho Desk

Which is cheaper, Front or Zoho Desk?
As of March 2026, Zoho Desk starts at a lower price point. Front starts at $25/mo while Zoho Desk starts at $7/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Front have vs Zoho Desk?
Front offers 3 pricing plans, while Zoho Desk offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Front or Zoho Desk offer a free plan?
Zoho Desk offers a free plan, while Front does not. If budget is a concern, Zoho Desk lets you get started at no cost.
Can I save money by paying annually for Front or Zoho Desk?
Both Front and Zoho Desk offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Front plan?
The Enterprise plan is Front's most popular tier, priced at $105/mo. Key features include Smart rules, Unlimited rules and macros, Multi-language knowledge base.
What is the most popular Zoho Desk plan?
The Professional plan is Zoho Desk's most popular tier, priced at $23/mo. Key features include Téléphonie, Blueprints, Multiservice.
How do Front and Zoho Desk compare for Customer Support?
Both Front and Zoho Desk are Customer Support tools. Front offers 3 plans starting at $25/mo, while Zoho Desk offers 5 plans starting at $7/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.

Sources

  1. Front Official PricingVendor pricing page
  2. Zoho Desk Official PricingVendor pricing page

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