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Customer Support

Freshdesk vs Front: Pricing Comparison 2026

Side-by-side pricing comparison of Freshdesk and Front. See all plans, features, and costs at a glance.

Bottom line: Freshdesk starts at $19/mo, making it $6/mo cheaper than Front ($25/mo). Neither offers a free plan.

Last updated: August 31, 2026

Data compiled by Arthur Jacquemin
Updated August 31, 2026
Try Freshdesk freeAffiliateTry Front freePrice updated todayPrice updated today

Freshdesk vs Front: Quick Pricing Facts

FeatureFreshdeskFront
Starting Price$19/mo$25/mo
Number of Plans33
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Freshdesk is the more affordable option, starting at $19/mo compared to Front's $25/mo. Both are Customer Support tools with 6 combined pricing plans and 15 features compared.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Freshdesk
Freshdesk
Try freeAffiliate
Tier 1
Growth
$19/monthCheapest
Starter
$25/month
Includes
  • Shared inbox and ticketing
  • AI Topics and up to 10 automation rules
  • Basic analytics
  • No-code public knowledge base
  • AI add-ons available
Tier 2
Pro
$55/monthCheapest
Professional
$65/month
Includes
  • Omnichannel (email, SMS, social, etc.)
  • Macros and up to 20 automation rules
  • Advanced analytics
  • Multiple workspaces, SSO, and SCIM
  • AI add-ons available
Tier 3
Enterprise
$89/monthCheapest
EnterprisePopular
$105/month
Includes
  • Smart rules
  • Unlimited rules and macros
  • Multi-language knowledge base
  • Custom roles and permissions
  • AI Copilot, QA, and CSAT included

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Freshdesk

Cloud-based helpdesk software with omnichannel support

View all Freshdesk plans

Front

Shared inbox platform for team email and communication

View all Front plans

What Reviewers Say

Frequently Asked Questions: Freshdesk vs Front

Which is cheaper, Freshdesk or Front?
As of September 2026, Freshdesk starts at a lower price point. Freshdesk starts at $19/mo while Front starts at $25/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Freshdesk have vs Front?
Freshdesk offers 3 pricing plans, while Front offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Front plan?
The Enterprise plan is Front's most popular tier, priced at $105/mo. Key features include Smart rules, Unlimited rules and macros, Multi-language knowledge base.
How do Freshdesk and Front compare for Customer Support?
Both Freshdesk and Front are Customer Support tools. Freshdesk offers 3 plans starting at $19/mo, while Front offers 3 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Freshdesk Official Pricing- Vendor pricing page
  2. Front Official Pricing- Vendor pricing page

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