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Front

Front Pricing Plans & Tiers

Shared inbox platform for team email and communication

Customer Supportper-seatFrom $25/mo

Pricing last verified: March 16, 2026

Data compiled by Arthur Jacquemin, Founder & Lead Analyst
Updated March 16, 2026
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Pricing Analysis

Front's per-seat pricing from $19 to $229 represents one of the widest tier spreads in the collaboration software market, reflecting its ambition to serve everyone from small support teams to enterprise operations centers. The $19 Starter tier is deliberately limited — designed to get teams hooked on shared inbox workflows before upselling to Growth ($59) where the real collaboration features unlock.

Front occupies a unique competitive position between help desks (Zendesk, Freshdesk) and email clients (Gmail, Outlook). By refusing to be either, Front creates its own category of collaborative communication. This positioning is reflected in pricing: at $59/seat for Growth, Front costs more than Freshdesk's basic plan but less than Zendesk Suite.

Strengths

  • Shared inbox model with real-time collaboration eliminates the ticket abstraction layer that frustrates teams accustomed to email.
  • Multi-channel support (email, SMS, social, chat) in a unified interface reduces context-switching costs.
  • The $19 entry point allows small teams to adopt Front without formal procurement, creating bottom-up adoption.

Considerations

  • Per-seat pricing scales linearly, making Front expensive for large teams — a 50-person support org at Growth tier costs $35,400/year.
  • The $229 Premier tier requires a 50-seat minimum, creating a significant $137,400/year floor that locks out mid-market companies from enterprise features.
Ideal For

Operations and customer-facing teams of 5-50 people that outgrew shared Gmail inboxes but find traditional help desk ticketing systems too rigid.

Pricing Takeaway

Front's pricing psychology hinges on the $19-to-$59 upgrade — the Starter tier is intentionally frustrating enough that most teams upgrade within 90 days, making the true entry price $59/seat.

Best choice: Front

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Pricing Plans (3)

Starter

$25/mo
  • ✓Shared inbox and ticketing
  • ✓AI Topics and up to 10 automation rules
  • ✓Basic analytics
  • ✓No-code public knowledge base
  • ✓Available AI add-ons: Copilot, QA, CSAT
Start with Starter

Professional

$65/mo
  • ✓Omnichannel (email, SMS, social, etc.)
  • ✓Macros and up to 20 automation rules
  • ✓Advanced analytics
  • ✓Multiple workspaces, SSO, and SCIM
  • ✓AI Autopilot add-on
Start with Professional

Enterprise

Popular
$105/mo
  • ✓Smart rules
  • ✓Unlimited rules and macros
  • ✓Multi-language knowledge base
  • ✓Custom roles and permissions
  • ✓AI Copilot, QA, and CSAT included
Start with Enterprise

How does Front pricing compare?

See how Front's 3 pricing plans stack up against similar Customer Support tools.

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Frequently Asked Questions

How much does Front cost?
As of March 2026, Front starts at $25/mo per month with 3 pricing tiers based on a per-seat model.
Does Front offer a free plan?
As of March 2026, no, Front does not offer a free plan. However, the cheapest paid plan starts at $25/mo, making it affordable for small teams.
What pricing model does Front use?
As of March 2026, the per-seat pricing model used by Front means you pay based on your headcount — each user requires a paid license. It offers predictable cost scaling for growing teams.
What is Front's most popular plan?
As of March 2026, Front's most recommended plan is Enterprise at $105/mo. It offers 5 features — enough for growing teams without the cost of an enterprise tier.
What features are included in Front's plans?
As of March 2026, Front includes 5 features per plan. See the comparison table above for specifics on what each tier offers.

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Sources

  1. Front Official Pricing— Vendor pricing page

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