Gladly vs Kustomer: Pricing Comparison 2026
Side-by-side pricing comparison of Gladly and Kustomer. See all plans, features, and costs at a glance.
Bottom line: Both Gladly and Kustomer offer free plans. Gladly has 5 pricing tiers while Kustomer has 3.
Last updated: March 16, 2026
Gladly vs Kustomer: Quick Pricing Facts
| Feature | Gladly | Kustomer |
|---|---|---|
| Starting Price | $29/mo | Custom pricing |
| Number of Plans | 5 | 3 |
| Free Tier | Yes | Yes |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Gladly and Kustomer are both priced at $29/mo, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 24 features compared, so the best choice comes down to which features match your needs.
Both tools offer free plans, making them accessible for teams on a budget.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Gladly Try it free |  Kustomer Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest Includes
| |
| Tier 2 | Starter $29/monthCheapest $29 / year Includes
| Kustomer AI + Platform Custom pricing Includes
|
| Tier 3 | ProPopular $99/monthCheapest $99 / year Includes
| Kustomer AI Custom pricing Includes
|
| Tier 4 | Business $199/monthCheapest $199 / year Includes
| — |
| Tier 5 | Enterprise Custom pricing Includes
| — |
Swipe to compare plans →
Gladly
Gladly offers a free plan, offers 5 tiers vs 3.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Gladly
Try Gladly freeWhich Should You Choose?
Choose Gladly if:
- •You prefer Gladly's free tier features—Basic features, Limited support
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Gladly offers 6 additional features across its plans
Choose Kustomer if:
- •You prefer Kustomer's free tier features—Kustomer AI for Customers, AI Profiles
- •You prioritize Kustomer's user experience and interface over price (both tools are similarly priced)
- •Kustomer's 3-tier per-seat structure gives clearer cost visibility for budget planning
Both Gladly and Kustomer offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Gladly includes 2 features, while Kustomer includes 3 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Gladly vs Kustomer
How many pricing plans does Gladly have vs Kustomer?
Does Gladly or Kustomer offer a free plan?
Can I save money by paying annually for Gladly or Kustomer?
What is the most popular Gladly plan?
Does Gladly or Kustomer offer custom enterprise pricing?
How do Gladly and Kustomer compare for Customer Support?
Sources
- Gladly Official Pricing— Vendor pricing page
- Kustomer Official Pricing— Vendor pricing page
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