Freshdesk vs Gladly: Pricing Comparison 2026
Side-by-side pricing comparison of Freshdesk and Gladly. See all plans, features, and costs at a glance.
Bottom line: Freshdesk starts at $19/mo, making it $10/mo cheaper than Gladly ($29/mo). Gladly offers a free plan.
Last updated: March 16, 2026
Freshdesk vs Gladly: Quick Pricing Facts
| Feature | Freshdesk | Gladly |
|---|---|---|
| Starting Price | $19/mo | $29/mo |
| Number of Plans | 3 | 5 |
| Free Tier | No | Yes |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Freshdesk is the more affordable option, starting at $19/mo compared to Gladly's $29/mo. Both are Customer Support tools with 8 combined pricing plans and 15 features compared. At comparable tiers, the monthly price difference is $44.
Gladly stands out with a free plan for getting started.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Freshdesk Try it free |  Gladly Try it free |
|---|---|---|
| Tier 1 | Growth $19/month | |
| Tier 2 | ProPopular $55/month | Starter $29/monthCheapest $29 / year Includes
|
| Tier 3 | Enterprise $89/monthCheapest | ProPopular $99/month $99 / year Includes
|
| Tier 4 | — | Business $199/monthCheapest $199 / year Includes
|
| Tier 5 | — | Enterprise Custom pricing Includes
|
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What Reviewers Say
Gladly
Gladly offers a free plan, offers 5 tiers vs 3.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Gladly
Try Gladly freeWhich Should You Choose?
Choose Freshdesk if:
- •You want lower per-user costs—Freshdesk starts at $19/mo, saving $10/mo compared to Gladly at $29/mo
- •You want Freshdesk's approach to incremental feature unlocking across its 3 pricing tiers
- •You value Freshdesk's specific feature progression from free to advanced tier levels
Choose Gladly if:
- •You need a free plan with Basic features, Limited support—Gladly offers no-cost access with no credit card required
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Gladly offers 15 additional features across its plans
- •Your team needs custom enterprise pricing—Gladly offers negotiated terms for large deployments
Gladly offers a free plan [1], eliminating the cost barrier for evaluation, while Freshdesk requires paid subscription from the start. This gives Gladly a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Gladly's free tier, upgrading to a paid plan at approximately $99/mo provides substantial additional functionality. Compare this pricing path against Freshdesk's tiering starting at $19/mo to assess total cost of ownership over 12 months. Gladly's 5 tiers provide flexibility at different budgets, while Freshdesk's 3 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Gladly is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: Freshdesk vs Gladly
Which is cheaper, Freshdesk or Gladly?
How many pricing plans does Freshdesk have vs Gladly?
Does Freshdesk or Gladly offer a free plan?
Can I save money by paying annually for Freshdesk or Gladly?
What is the most popular Freshdesk plan?
What is the most popular Gladly plan?
Does Freshdesk or Gladly offer custom enterprise pricing?
Sources
- Freshdesk Official Pricing— Vendor pricing page
- Gladly Official Pricing— Vendor pricing page
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