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Customer Support

Gladly vs Zoho Desk: Pricing Comparison 2026

Side-by-side pricing comparison of Gladly and Zoho Desk. See all plans, features, and costs at a glance.

Bottom line: Zoho Desk starts at $7/mo, making it $22/mo cheaper than Gladly ($29/mo). Gladly offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Gladly freeTry Zoho Desk freeAffiliateUpdated this monthUpdated this month
Best Value

Zoho Desk - Zoho Desk offers a free plan, starts at $22/mo lower ($7/mo vs $29/mo).

Gladly vs Zoho Desk: Quick Pricing Facts

FeatureGladlyZoho Desk
Starting Price$29/mo$7/mo
Number of Plans55
Free TierYesYes
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Zoho Desk is the more affordable option, starting at $7/mo compared to Gladly's $29/mo. Both are Customer Support tools with 10 combined pricing plans and 54 features compared. At comparable tiers, the monthly price difference is $76.

Both tools offer free plans, making them accessible for teams on a budget.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Gladly
Gladly
Try free
Zoho Desk
Zoho Desk
Try freeAffiliate
Tier 1
Free
$0/monthCheapest
Includes
  • Basic features
  • Limited support
Start with Free
Free
$0/monthCheapest
Includes
  • Gestion des tickets facilitée par e-mail
  • 3 licences utilisateur
Start with Free
Tier 2
Starter
$29/month
$29 / year
Includes
  • All Free features
  • Email support
  • Basic analytics
Start with Starter
Express
$7/monthCheapest
$7 / year
Includes
  • Messagerie électronique
  • Réseaux sociaux
  • Formulaires Web
  • Attribution directe
  • Workflows
  • Domaine personnalisé
  • Remontées multi-niveaux
  • Calendrier et historique des tickets
  • Gestion des contacts
Start with Express
Tier 3
ProPopular
$99/month
$99 / year
Includes
  • All Starter features
  • Phone support
  • Advanced analytics
  • Custom integrations
Start with Pro
Standard
$14/monthCheapest
$14 / year
Includes
  • Messagerie professionnelle
  • Messagerie instantanée
  • Forum communautaire
  • IA générative
  • Modes de travail
  • Base de connaissances
  • Widget de libre-service ASAP
  • Niveaux de satisfaction client
  • Rapports et tableaux de bord personnalisés
Start with Standard
Tier 4
Business
$199/month
$199 / year
Includes
  • All Pro features
  • Dedicated account manager
  • Priority support
Start with Business
ProfessionalPopular
$23/monthCheapest
$23 / year
Includes
  • Téléphonie
  • Blueprints
  • Multiservice
  • Attribution de tickets circulaire
  • Champs de recherche personnalisés
  • Centre d'assistance multilingue
  • Génération de tickets parent-enfant
  • Actions personnalisées
  • Webhooks
Start with Professional
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Custom solutions
  • Scalability options
Start with Enterprise
Enterprise
$40/monthCheapest
$40 / year
Includes
  • Agents IA
  • Robot de réponse
  • Zia, assistante IA
  • Tchat en direct (Zoho SalesIQ)
  • Conversations guidées
  • Attribution basée sur les compétences
  • IVR multiniveau
  • Centre d'assistance multimarque
  • Modules personnalisés
  • Sandbox
Start with Enterprise

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Gladly

People-centered customer service platform

View all Gladly plans

Zoho Desk

Context-aware helpdesk software from Zoho

View all Zoho Desk plans

Frequently Asked Questions: Gladly vs Zoho Desk

Which is cheaper, Gladly or Zoho Desk?
As of July 2026, Zoho Desk starts at a lower price point. Gladly starts at $29/mo while Zoho Desk starts at $7/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Gladly have vs Zoho Desk?
Gladly offers 5 pricing plans, while Zoho Desk offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Gladly or Zoho Desk offer a free plan?
Yes, both Gladly and Zoho Desk offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Gladly or Zoho Desk?
Both Gladly and Zoho Desk offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Gladly plan?
The Pro plan is Gladly's most popular tier, priced at $99/mo. Key features include All Starter features, Phone support, Advanced analytics.
What is the most popular Zoho Desk plan?
The Professional plan is Zoho Desk's most popular tier, priced at $23/mo. Key features include Téléphonie, Blueprints, Multiservice.
Does Gladly or Zoho Desk offer custom enterprise pricing?
Gladly offers a custom-priced enterprise tier for larger teams. Zoho Desk lists all its pricing publicly.
AI Recommendations

Sources

  1. Gladly Official Pricing- Vendor pricing page
  2. Zoho Desk Official Pricing- Vendor pricing page

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