Chatwoot vs Gladly: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Gladly. See all plans, features, and costs at a glance.
Bottom line: Chatwoot starts at $19/mo, making it $10/mo cheaper than Gladly ($29/mo). Chatwoot offers a free plan.
Last updated: July 6, 2026
Chatwoot - Chatwoot for budget-conscious teams; Gladly only for large retail support operations.
Chatwoot vs Gladly: Quick Pricing Facts
| Feature | Chatwoot | Gladly |
|---|---|---|
| Starting Price | $19/mo | $29/mo |
| Number of Plans | 4 | 5 |
| Free Tier | Yes | Yes |
| Pricing Model | open-source | per-seat |
| Annual Discount | N/A | N/A |
Chatwoot is the more affordable option, starting at $19/mo compared to Gladly's $29/mo. Both are Customer Support tools with 9 combined pricing plans and 38 features compared.
Both tools offer free plans, making them accessible for teams on a budget. Chatwoot uses open-source pricing while Gladly uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try free |  Gladly Try free |
|---|---|---|
| Tier 1 | ||
| Tier 2 | Startups $19/monthCheapest Includes
| |
| Tier 3 | Business $39/monthCheapest Includes
| ProPopular $99/month $99 / year Includes
|
| Tier 4 | Enterprise $99/monthCheapest Includes
| Business $199/month $199 / year Includes
|
| Tier 5 | - | Enterprise Custom pricing Includes
|
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Chatwoot
Chatwoot for budget-conscious teams; Gladly only for large retail support operations.
Based on pricing data only. Review the full comparison below for your specific needs.
Try Chatwoot freeFree plan availableWhich Should You Choose?
Choose Chatwoot if:
- •You want an open-source support platform with a free self-hosted tier
- •You need basic multi-channel support without enterprise pricing
- •Cost control is your primary concern
Choose Gladly if:
- •You run a high-volume retail or ecommerce support operation
- •You need a people-centric platform where agents see full customer history
- •Your team requires enterprise features and dedicated success management
Gladly is an enterprise customer service platform focused on retail and ecommerce, with pricing typically starting at $150/agent/month. Chatwoot is an open-source support platform starting at $19/month cloud or free self-hosted. These tools target very different markets. Gladly targets large retail operations. Chatwoot targets cost-conscious teams or developers who want source access.
Frequently Asked Questions: Chatwoot vs Gladly
Which is cheaper, Chatwoot or Gladly?
How many pricing plans does Chatwoot have vs Gladly?
Does Chatwoot or Gladly offer a free plan?
Can I save money by paying annually for Chatwoot or Gladly?
What is the most popular Gladly plan?
Does Chatwoot or Gladly offer custom enterprise pricing?
What pricing models do Chatwoot and Gladly use?
Sources
- Chatwoot Official Pricing- Vendor pricing page
- Gladly Official Pricing- Vendor pricing page
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