Chatwoot vs Gladly: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Gladly. See all plans, features, and costs at a glance.
Bottom line: Chatwoot starts at $19/mo, making it $10/mo cheaper than Gladly ($29/mo). Chatwoot offers a free plan.
Last updated: March 16, 2026
Chatwoot vs Gladly: Quick Pricing Facts
| Feature | Chatwoot | Gladly |
|---|---|---|
| Starting Price | $19/mo | $29/mo |
| Number of Plans | 4 | 5 |
| Free Tier | Yes | Yes |
| Pricing Model | open-source | per-seat |
| Annual Discount | N/A | N/A |
Chatwoot is the more affordable option, starting at $19/mo compared to Gladly's $29/mo. Both are Customer Support tools with 9 combined pricing plans and 38 features compared.
Both tools offer free plans, making them accessible for teams on a budget. Chatwoot uses open-source pricing while Gladly uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try it free |  Gladly Try it free |
|---|---|---|
| Tier 1 | ||
| Tier 2 | Startups $19/monthCheapest Includes
| |
| Tier 3 | Business $39/monthCheapest Includes
| ProPopular $99/month $99 / year Includes
|
| Tier 4 | Enterprise $99/monthCheapest Includes
| Business $199/month $199 / year Includes
|
| Tier 5 | — | Enterprise Custom pricing Includes
|
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Chatwoot
Chatwoot offers a free plan, starts at $10/mo lower ($19/mo vs $29/mo).
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Chatwoot
Try Chatwoot freeWhich Should You Choose?
Choose Chatwoot if:
- •You want lower per-user costs—Chatwoot starts at $19/mo, saving $10/mo compared to Gladly at $29/mo
- •You prefer Chatwoot's free tier features—Conversations, 500/month
- •You want more features built-in—Chatwoot offers 8 additional features across its plans
Choose Gladly if:
- •You prefer Gladly's free tier features—Basic features, Limited support
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •Your team needs custom enterprise pricing—Gladly offers negotiated terms for large deployments
Both Chatwoot and Gladly offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Chatwoot includes 5 features, while Gladly includes 2 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Chatwoot vs Gladly
Which is cheaper, Chatwoot or Gladly?
How many pricing plans does Chatwoot have vs Gladly?
Does Chatwoot or Gladly offer a free plan?
Can I save money by paying annually for Chatwoot or Gladly?
What is the most popular Gladly plan?
Does Chatwoot or Gladly offer custom enterprise pricing?
What pricing models do Chatwoot and Gladly use?
Sources
- Chatwoot Official Pricing— Vendor pricing page
- Gladly Official Pricing— Vendor pricing page
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