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Customer Support

Groove vs Help Scout: Pricing Comparison 2026

Side-by-side pricing comparison of Groove and Help Scout. See all plans, features, and costs at a glance.

Bottom line: Groove starts at $0.5/mo, making it $25/mo cheaper than Help Scout ($25/mo). Groove offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Groove freeTry Help Scout freeUpdated this monthPrice updated 12d ago
Best Value

Groove - Groove offers a free plan, starts at $24.5/mo lower ($0.5/mo vs $25/mo).

Groove vs Help Scout: Quick Pricing Facts

FeatureGrooveHelp Scout
Starting Price$0.5/mo$25/mo
Number of Plans33
Free TierYesNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Groove is the more affordable option, starting at $0.5/mo compared to Help Scout's $25/mo. Both are Customer Support tools with 6 combined pricing plans and 42 features compared. At comparable tiers, the monthly price difference is $44.5.

Groove stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Groove
Groove
Try free
Help Scout
Help Scout
Try free
Tier 1
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Start with Fully Featured Support Platform
Standard
$25/month
Includes
  • Multiple Inboxes
  • Live chat, Instagram, & Messenger
  • Multiple knowledge bases
  • One basic SLA policy
  • Basic workflows
  • Unlimited tags and saved replies
  • AI Inbox assistant
  • WhatsApp messaging
Start with Standard
Tier 2
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Start with AI-First Support
PlusPopular
$45/month
Includes
  • Advanced workflows
  • Two advanced SLA policies
  • Unlimited AI Drafts
  • Round robin routing
  • Salesforce, Jira, and HubSpot
  • Internal teams
  • Group conversations by company
Start with Plus
Tier 3
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
Start with Enterprise
Pro
$75/monthCheapest
Includes
  • Unlimited workflows
  • Unlimited SLA policies
  • Multiple routing types
  • SSO/SAML
  • HIPAA compliance
  • Up to 50 light users
  • Dedicated onboarding specialist
  • Strategic account manager
  • Preferred pricing on Aircall
Start with Pro

← Swipe to compare plans →

Ready to get started? Try either tool free — no credit card required.

Try Groove freeFree plan availableTry Help Scout freeFrom $25/mo
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Groove

Simple helpdesk software for small businesses

View all Groove plans

Help Scout

Customer support platform with shared inbox and knowledge base

View all Help Scout plans

Frequently Asked Questions: Groove vs Help Scout

Which is cheaper, Groove or Help Scout?
As of July 2026, Groove starts at a lower price point. Groove starts at $0.5/mo while Help Scout starts at $25/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Groove have vs Help Scout?
Groove offers 3 pricing plans, while Help Scout offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Groove or Help Scout offer a free plan?
Groove offers a free plan, while Help Scout does not. If budget is a concern, Groove lets you get started at no cost.
What is the most popular Groove plan?
The AI-First Support plan is Groove's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
What is the most popular Help Scout plan?
The Plus plan is Help Scout's most popular tier, priced at $45/mo. Key features include Advanced workflows, Two advanced SLA policies, Unlimited AI Drafts.
Does Groove or Help Scout offer custom enterprise pricing?
Groove offers a custom-priced enterprise tier for larger teams. Help Scout lists all its pricing publicly.
How do Groove and Help Scout compare for Customer Support?
Both Groove and Help Scout are Customer Support tools. Groove offers 3 plans starting at $0.5/mo, while Help Scout offers 3 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Groove Official Pricing- Vendor pricing page
  2. Help Scout Official Pricing- Vendor pricing page

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