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Customer Support

Groove vs Intercom: Pricing Comparison 2026

Side-by-side pricing comparison of Groove and Intercom. See all plans, features, and costs at a glance.

Bottom line: Groove starts at $0.5/mo, making it $29/mo cheaper than Intercom ($29/mo). Groove offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Groove freeTry Intercom free
Best Value

Groove - Groove offers a free plan, starts at $28.5/mo lower ($0.5/mo vs $29/mo).

Groove vs Intercom: Quick Pricing Facts

FeatureGrooveIntercom
Starting Price$0.5/mo$29/mo
Number of Plans33
Free TierYesNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Groove is the more affordable option, starting at $0.5/mo compared to Intercom's $29/mo. Both are Customer Support tools with 6 combined pricing plans and 36 features compared.

Groove stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Groove
Groove
Try free
Intercom
Intercom
Try free
Tier 1
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Start with Fully Featured Support Platform
Essential
$29/month
$2 / year
Includes
  • Fin AI Agent
  • Messenger
  • Shared Inbox and Ticketing system
  • Pre-built reports
  • Public Help Center
Start with Essential
Tier 2
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Start with AI-First Support
Advanced
$85/month
$7 / year
Includes
  • Fin AI Agent
  • Multiple team Inboxes
  • Workflows automation builder
  • Round robin assignment
  • Private and multilingual Help Center
  • Includes 20 free Lite seats
Start with Advanced
Tier 3
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
Start with Enterprise
Expert
$132/monthCheapest
$11 / year
Includes
  • Fin AI Agent
  • Collaboration, security, and multibrand features
  • SSO & identity management
  • HIPAA support
  • Service level agreements (SLAs)
  • Multibrand Messenger / Help Center
  • Includes 50 free Lite seats
Start with Expert

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Groove

Simple helpdesk software for small businesses

View all Groove plans

Intercom

AI-powered customer messaging and support platform

View all Intercom plans

What Reviewers Say

Frequently Asked Questions: Groove vs Intercom

Which is cheaper, Groove or Intercom?
As of August 2026, Groove starts at a lower price point. Groove starts at $0.5/mo while Intercom starts at $29/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Groove have vs Intercom?
Groove offers 3 pricing plans, while Intercom offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Groove or Intercom offer a free plan?
Groove offers a free plan, while Intercom does not. If budget is a concern, Groove lets you get started at no cost.
Can I save money by paying annually for Groove or Intercom?
Both Groove and Intercom offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Groove plan?
The AI-First Support plan is Groove's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
Does Groove or Intercom offer custom enterprise pricing?
Groove offers a custom-priced enterprise tier for larger teams. Intercom lists all its pricing publicly.
How do Groove and Intercom compare for Customer Support?
Both Groove and Intercom are Customer Support tools. Groove offers 3 plans starting at $0.5/mo, while Intercom offers 3 plans starting at $29/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Groove Official Pricing- Vendor pricing page
  2. Intercom Official Pricing- Vendor pricing page

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