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Customer Support

Groove vs UserVoice: Pricing Comparison 2026

Side-by-side pricing comparison of Groove and UserVoice. See all plans, features, and costs at a glance.

Bottom line: Groove starts at $0.5/mo, making it $1333/mo cheaper than UserVoice ($1333.33/mo). Groove offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Groove freeTry UserVoice free
Best Value

Groove - Groove offers a free plan, starts at $1332.83/mo lower ($0.5/mo vs $1333.33/mo), offers 3 tiers vs 1.

Groove vs UserVoice: Quick Pricing Facts

FeatureGrooveUserVoice
Starting Price$0.5/mo$1333.33/mo
Number of Plans31
Free TierYesNo
Pricing Modelper-seatflat
Annual DiscountN/AN/A

Groove is the more affordable option, starting at $0.5/mo compared to UserVoice's $1333.33/mo. Both are Customer Support tools with 4 combined pricing plans and 27 features compared.

Groove stands out with a free plan for getting started. Groove uses per-seat pricing while UserVoice uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Groove
Groove
Try free
UserVoice
UserVoice
Try free
Tier 1
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Start with Fully Featured Support Platform
Enterprise
$1333/month
$1333 / year
Includes
  • Centralized customer feedback portal
  • Easy feedback capture tools
  • Internal and external communications suite
  • Quantitative enhancement of feedback data
  • Rich taxonomy options
  • Advanced filtering and sorting
  • Customer segmentation
  • Top tier security and compliance
  • Expert onboarding assistance
Start with Enterprise
Tier 2
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Start with AI-First Support
-
Tier 3
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
Start with Enterprise
-

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Groove

Simple helpdesk software for small businesses

View all Groove plans

UserVoice

Product feedback management and feature request tracking

View all UserVoice plans

Frequently Asked Questions: Groove vs UserVoice

Which is cheaper, Groove or UserVoice?
As of August 2026, Groove starts at a lower price point. Groove starts at $0.5/mo while UserVoice starts at $1333.33/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Groove have vs UserVoice?
Groove offers 3 pricing plans, while UserVoice offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Groove or UserVoice offer a free plan?
Groove offers a free plan, while UserVoice does not. If budget is a concern, Groove lets you get started at no cost.
Can I save money by paying annually for Groove or UserVoice?
Both Groove and UserVoice offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Groove plan?
The AI-First Support plan is Groove's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
Does Groove or UserVoice offer custom enterprise pricing?
Groove offers a custom-priced enterprise tier for larger teams. UserVoice lists all its pricing publicly.
What pricing models do Groove and UserVoice use?
Groove uses a per-seat pricing model, while UserVoice uses flat pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Groove Official Pricing- Vendor pricing page
  2. UserVoice Official Pricing- Vendor pricing page

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