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Customer Support

Help Scout vs Papercups: Pricing Comparison 2026

Side-by-side pricing comparison of Help Scout and Papercups. See all plans, features, and costs at a glance.

Bottom line: Help Scout starts at $25/mo and Papercups starts at Custom pricing. Compare all 4 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Help Scout freeTry Papercups freePrice updated 11d ago

Help Scout vs Papercups: Quick Pricing Facts

FeatureHelp ScoutPapercups
Starting Price$25/moCustom pricing
Number of Plans31
Free TierNoYes
Pricing Modelper-seatopen-source
Annual DiscountN/AN/A

Help Scout and Papercups are both priced at $25/mo, making them equally accessible Customer Support tools. Together they offer 4 pricing plans with 26 features compared, so the best choice comes down to which features match your needs.

Papercups stands out with a free plan for getting started. Help Scout uses per-seat pricing while Papercups uses open-source pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Help Scout
Help Scout
Try free
Papercups
Papercups
Try free
Tier 1
Standard
$25/month
Includes
  • Multiple Inboxes
  • Live chat, Instagram, & Messenger
  • Multiple knowledge bases
  • One basic SLA policy
  • Basic workflows
  • Unlimited tags and saved replies
  • AI Inbox assistant
  • WhatsApp messaging
Start with Standard
Free
$0/monthCheapest
Includes
  • Open-source live chat
  • Self-hosted
Start with Free
Tier 2
PlusPopular
$45/monthCheapest
Includes
  • Advanced workflows
  • Two advanced SLA policies
  • Unlimited AI Drafts
  • Round robin routing
  • Salesforce, Jira, and HubSpot
  • Internal teams
  • Group conversations by company
Start with Plus
-
Tier 3
Pro
$75/monthCheapest
Includes
  • Unlimited workflows
  • Unlimited SLA policies
  • Multiple routing types
  • SSO/SAML
  • HIPAA compliance
  • Up to 50 light users
  • Dedicated onboarding specialist
  • Strategic account manager
  • Preferred pricing on Aircall
Start with Pro
-

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Help Scout

Customer support platform with shared inbox and knowledge base

View all Help Scout plans

Papercups

Open-source live chat widget for websites

View all Papercups plans

Frequently Asked Questions: Help Scout vs Papercups

How many pricing plans does Help Scout have vs Papercups?
Help Scout offers 3 pricing plans, while Papercups offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Help Scout or Papercups offer a free plan?
Papercups offers a free plan, while Help Scout does not. If budget is a concern, Papercups lets you get started at no cost.
What is the most popular Help Scout plan?
The Plus plan is Help Scout's most popular tier, priced at $45/mo. Key features include Advanced workflows, Two advanced SLA policies, Unlimited AI Drafts.
What pricing models do Help Scout and Papercups use?
Help Scout uses a per-seat pricing model, while Papercups uses open-source pricing. The right model depends on your team size and usage patterns.
How do Help Scout and Papercups compare for Customer Support?
Both Help Scout and Papercups are Customer Support tools. Help Scout offers 3 plans starting at $25/mo, while Papercups offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Help Scout Official Pricing- Vendor pricing page
  2. Papercups Official Pricing- Vendor pricing page

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