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Customer Support

Gorgias vs Papercups: Pricing Comparison 2026

Side-by-side pricing comparison of Gorgias and Papercups. See all plans, features, and costs at a glance.

Bottom line: Gorgias starts at $10/mo and Papercups starts at Custom pricing. Compare all 6 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Gorgias freeAffiliateTry Papercups freePrice updated 11d ago
Best Value

Papercups - Papercups offers a free plan.

Gorgias vs Papercups: Quick Pricing Facts

FeatureGorgiasPapercups
Starting Price$10/moCustom pricing
Number of Plans51
Free TierNoYes
Pricing Modelusage-basedopen-source
Annual DiscountN/AN/A

Gorgias and Papercups are both priced at $10/mo, making them equally accessible Customer Support tools. Together they offer 6 pricing plans with 2 features compared, so the best choice comes down to which features match your needs.

Papercups stands out with a free plan for getting started. Gorgias uses usage-based pricing while Papercups uses open-source pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Gorgias
Gorgias
Try freeAffiliate
Papercups
Papercups
Try free
Tier 1
Starter
$10/month
Free
$0/monthCheapest
Includes
  • Open-source live chat
  • Self-hosted
Tier 2
Basic
$50/monthCheapest
-
Tier 3
Pro
$300/monthCheapest
-
Tier 4
Advanced
$750/monthCheapest
-
Tier 5
Enterprise
Custom pricing
-

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Gorgias

Helpdesk for ecommerce with deep Shopify integration

View all Gorgias plans

Papercups

Open-source live chat widget for websites

View all Papercups plans

Frequently Asked Questions: Gorgias vs Papercups

How many pricing plans does Gorgias have vs Papercups?
Gorgias offers 5 pricing plans, while Papercups offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Gorgias or Papercups offer a free plan?
Papercups offers a free plan, while Gorgias does not. If budget is a concern, Papercups lets you get started at no cost.
Does Gorgias or Papercups offer custom enterprise pricing?
Gorgias offers a custom-priced enterprise tier for larger teams. Papercups lists all its pricing publicly.
What pricing models do Gorgias and Papercups use?
Gorgias uses a usage-based pricing model, while Papercups uses open-source pricing. The right model depends on your team size and usage patterns.
How do Gorgias and Papercups compare for Customer Support?
Both Gorgias and Papercups are Customer Support tools. Gorgias offers 5 plans starting at $10/mo, while Papercups offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Gorgias Official Pricing- Vendor pricing page
  2. Papercups Official Pricing- Vendor pricing page

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