Help Scout vs Tawk.to: Pricing Comparison 2026
Side-by-side pricing comparison of Help Scout and Tawk.to. See all plans, features, and costs at a glance.
Bottom line: Both Help Scout and Tawk.to offer free plans. Help Scout has 4 pricing tiers while Tawk.to has 1.
Last updated: March 16, 2026
Help Scout vs Tawk.to: Quick Pricing Facts
| Feature | Help Scout | Tawk.to |
|---|---|---|
| Starting Price | $25/mo | Custom pricing |
| Number of Plans | 4 | 1 |
| Free Tier | Yes | Yes |
| Pricing Model | per-seat | freemium |
| Annual Discount | N/A | N/A |
Help Scout and Tawk.to are both priced at $25/mo, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 30 features compared, so the best choice comes down to which features match your needs.
Both tools offer free plans, making them accessible for teams on a budget. Help Scout uses per-seat pricing while Tawk.to uses freemium pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Help Scout Try it free |  Tawk.to Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest Includes
| Forever Free $0/monthCheapest Includes
|
| Tier 2 | Standard $25/monthCheapest Includes
| — |
| Tier 3 | PlusPopular $45/monthCheapest Includes
| — |
| Tier 4 | Pro $75/monthCheapest Includes
| — |
Swipe to compare plans →
Help Scout
Help Scout offers a free plan, offers 4 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Help Scout
Try Help Scout freeWhich Should You Choose?
Choose Help Scout if:
- •You prefer Help Scout's free tier features—1 shared email Inbox, 1 public knowledge base
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Help Scout offers 20 additional features across its plans
Choose Tawk.to if:
- •You prefer Tawk.to's free tier features—Live Chat Software, Email Ticketing System
- •You prioritize Tawk.to's user experience and interface over price (both tools are similarly priced)
- •Tawk.to's single-tier freemium structure gives clearer cost visibility for budget planning
Both Help Scout and Tawk.to offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Help Scout includes 4 features, while Tawk.to includes 5 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Help Scout vs Tawk.to
How many pricing plans does Help Scout have vs Tawk.to?
Does Help Scout or Tawk.to offer a free plan?
What is the most popular Help Scout plan?
What pricing models do Help Scout and Tawk.to use?
How do Help Scout and Tawk.to compare for Customer Support?
Sources
- Help Scout Official Pricing— Vendor pricing page
- Tawk.to Official Pricing— Vendor pricing page
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