Help Scout vs UserVoice: Pricing Comparison 2026
Side-by-side pricing comparison of Help Scout and UserVoice. See all plans, features, and costs at a glance.
Bottom line: Help Scout starts at $25/mo, making it $1308/mo cheaper than UserVoice ($1333.33/mo). Help Scout offers a free plan.
Last updated: March 16, 2026
Help Scout vs UserVoice: Quick Pricing Facts
| Feature | Help Scout | UserVoice |
|---|---|---|
| Starting Price | $25/mo | $1333.33/mo |
| Number of Plans | 4 | 1 |
| Free Tier | Yes | No |
| Pricing Model | per-seat | flat |
| Annual Discount | N/A | N/A |
Help Scout is the more affordable option, starting at $25/mo compared to UserVoice's $1333.33/mo. Both are Customer Support tools with 5 combined pricing plans and 34 features compared.
Help Scout stands out with a free plan for getting started. Help Scout uses per-seat pricing while UserVoice uses flat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Help Scout Try it free |  UserVoice Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest Includes
| Enterprise $1333/month $1333 / year Includes
|
| Tier 2 | Standard $25/monthCheapest Includes
| — |
| Tier 3 | PlusPopular $45/monthCheapest Includes
| — |
| Tier 4 | Pro $75/monthCheapest Includes
| — |
Swipe to compare plans →
Help Scout
Help Scout offers a free plan, starts at $1308.33/mo lower ($25/mo vs $1333.33/mo), offers 4 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Help Scout
Try Help Scout freeWhich Should You Choose?
Choose Help Scout if:
- •You want lower per-user costs—Help Scout starts at $25/mo, saving $1308.33/mo compared to UserVoice at $1333.33/mo
- •You need a free plan with 1 shared email Inbox, 1 public knowledge base—Help Scout offers no-cost access with no credit card required
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Help Scout offers 16 additional features across its plans
Choose UserVoice if:
- •UserVoice's single-tier flat structure gives clearer cost visibility for budget planning
- •UserVoice's focused feature set keeps your team in control without tool bloat
- •Your Customer Support team's workflow matches UserVoice's feature organization more naturally
Help Scout is the more affordable choice [1], starting at $25/mo compared to UserVoice's $1333.33/mo. For a 50-person team on paid plans, this translates to Help Scout saving approximately $65417/month. Help Scout offers 4 pricing tiers compared to UserVoice's 1, giving you more granular control over scaling costs as your team grows. Across all tiers, Help Scout provides 25 total features versus 9 for UserVoice, offering a richer feature set depending on your specific needs. The pricing math favors Help Scout for most team sizes. UserVoice becomes worth the premium only when its differentiating features are central to your workflow.
Frequently Asked Questions: Help Scout vs UserVoice
Which is cheaper, Help Scout or UserVoice?
How many pricing plans does Help Scout have vs UserVoice?
Does Help Scout or UserVoice offer a free plan?
Can I save money by paying annually for Help Scout or UserVoice?
What is the most popular Help Scout plan?
What pricing models do Help Scout and UserVoice use?
How do Help Scout and UserVoice compare for Customer Support?
Sources
- Help Scout Official Pricing— Vendor pricing page
- UserVoice Official Pricing— Vendor pricing page
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