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Customer Support

Help Scout vs UserVoice: Pricing Comparison 2026

Side-by-side pricing comparison of Help Scout and UserVoice. See all plans, features, and costs at a glance.

Bottom line: Help Scout starts at $25/mo, making it $1308/mo cheaper than UserVoice ($1333.33/mo). Neither offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Help Scout freeTry UserVoice freePrice updated 11d agoUpdated this month
Best Value

Help Scout - Help Scout starts at $1308.33/mo lower ($25/mo vs $1333.33/mo), offers 3 tiers vs 1.

Help Scout vs UserVoice: Quick Pricing Facts

FeatureHelp ScoutUserVoice
Starting Price$25/mo$1333.33/mo
Number of Plans31
Free TierNoNo
Pricing Modelper-seatflat
Annual DiscountN/AN/A

Help Scout is the more affordable option, starting at $25/mo compared to UserVoice's $1333.33/mo. Both are Customer Support tools with 4 combined pricing plans and 33 features compared.

Help Scout uses per-seat pricing while UserVoice uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Help Scout
Help Scout
Try free
UserVoice
UserVoice
Try free
Tier 1
Standard
$25/monthCheapest
Includes
  • Multiple Inboxes
  • Live chat, Instagram, & Messenger
  • Multiple knowledge bases
  • One basic SLA policy
  • Basic workflows
  • Unlimited tags and saved replies
  • AI Inbox assistant
  • WhatsApp messaging
Start with Standard
Enterprise
$1333/month
$1333 / year
Includes
  • Centralized customer feedback portal
  • Easy feedback capture tools
  • Internal and external communications suite
  • Quantitative enhancement of feedback data
  • Rich taxonomy options
  • Advanced filtering and sorting
  • Customer segmentation
  • Top tier security and compliance
  • Expert onboarding assistance
Start with Enterprise
Tier 2
PlusPopular
$45/monthCheapest
Includes
  • Advanced workflows
  • Two advanced SLA policies
  • Unlimited AI Drafts
  • Round robin routing
  • Salesforce, Jira, and HubSpot
  • Internal teams
  • Group conversations by company
Start with Plus
-
Tier 3
Pro
$75/monthCheapest
Includes
  • Unlimited workflows
  • Unlimited SLA policies
  • Multiple routing types
  • SSO/SAML
  • HIPAA compliance
  • Up to 50 light users
  • Dedicated onboarding specialist
  • Strategic account manager
  • Preferred pricing on Aircall
Start with Pro
-

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Help Scout

Customer support platform with shared inbox and knowledge base

View all Help Scout plans

UserVoice

Product feedback management and feature request tracking

View all UserVoice plans

Frequently Asked Questions: Help Scout vs UserVoice

Which is cheaper, Help Scout or UserVoice?
As of July 2026, Help Scout starts at a lower price point. Help Scout starts at $25/mo while UserVoice starts at $1333.33/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Help Scout have vs UserVoice?
Help Scout offers 3 pricing plans, while UserVoice offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Can I save money by paying annually for Help Scout or UserVoice?
Both Help Scout and UserVoice offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Help Scout plan?
The Plus plan is Help Scout's most popular tier, priced at $45/mo. Key features include Advanced workflows, Two advanced SLA policies, Unlimited AI Drafts.
What pricing models do Help Scout and UserVoice use?
Help Scout uses a per-seat pricing model, while UserVoice uses flat pricing. The right model depends on your team size and usage patterns.
How do Help Scout and UserVoice compare for Customer Support?
Both Help Scout and UserVoice are Customer Support tools. Help Scout offers 3 plans starting at $25/mo, while UserVoice offers 1 plan starting at $1333.33/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Help Scout Official Pricing- Vendor pricing page
  2. UserVoice Official Pricing- Vendor pricing page

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