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Customer Support

HelpCrunch vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of HelpCrunch and Hiver. See all plans, features, and costs at a glance.

Bottom line: HelpCrunch starts at Custom pricing and Hiver starts at $25/mo. Compare all 6 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try HelpCrunch freeTry Hiver freePrice updated 11d agoUpdated this month
Best Value

Hiver - Hiver offers a free plan, offers 4 tiers vs 2.

HelpCrunch vs Hiver: Quick Pricing Facts

FeatureHelpCrunchHiver
Starting PriceCustom pricing$25/mo
Number of Plans24
Free TierNoYes
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

HelpCrunch and Hiver are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 6 pricing plans with 43 features compared, so the best choice comes down to which features match your needs.

Hiver stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
HelpCrunch
HelpCrunch
Try free
Tier 1
AI conversations
Custom pricing
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Tier 2
AI data sources
Custom pricing
GROWTH
$25/monthCheapest
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Tier 3
-
PRO
$55/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Tier 4
-
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours

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HelpCrunch

Customer communication platform with chat, email, and popups

View all HelpCrunch plans

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Frequently Asked Questions: HelpCrunch vs Hiver

How many pricing plans does HelpCrunch have vs Hiver?
HelpCrunch offers 2 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does HelpCrunch or Hiver offer a free plan?
Hiver offers a free plan, while HelpCrunch does not. If budget is a concern, Hiver lets you get started at no cost.
Does HelpCrunch or Hiver offer custom enterprise pricing?
HelpCrunch offers a custom-priced enterprise tier for larger teams. Hiver lists all its pricing publicly.
How do HelpCrunch and Hiver compare for Customer Support?
Both HelpCrunch and Hiver are Customer Support tools. HelpCrunch offers 2 plans starting at Custom pricing, while Hiver offers 4 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. HelpCrunch Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

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