Hiver Pricing Plans & Tiers
Gmail-based helpdesk for customer support teams
Pricing last verified: March 16, 2026
Pricing Analysis
Hiver operates as Gmail-native customer support platform, priced at $99–$779/month for mailboxes (not agents), creating unusual unit economics. Free tier supports 1 mailbox with basic shared inbox features, establishing low-friction entry for Gmail-first teams. The per-mailbox pricing (not per-agent) creates economics where team collaboration consolidates around fewer inboxes rather than proliferating support@, hello@, billing@ addresses.
Business tier ($299/mo per mailbox) unlocks SLA management, automation rules, and customer insights—features competitors gate behind enterprise pricing. This mid-market pricing ($299 for team collaboration + SLA monitoring) undercuts Zendesk Suite equivalent by 30–40%, revealing Hiver's strategy as 'Zendesk for Gmail teams rejecting ticketing abstraction.'
Hiver's per-mailbox model creates hidden cost structure compared to per-agent: growing teams don't add agents (implied per-person cost), they add mailboxes (explicit per-function cost). A team with 10 people sharing 3 mailboxes (support@, billing@, sales@) may pay less than per-agent competitors, whereas siloed team structure (one mailbox per department) creates runaway costs.
Strengths
- Gmail-native integration eliminates context-switching—teams already using Gmail for communication find Hiver frictionless adoption with zero net new tools required, reducing training friction versus ticketing-system switch.
- Free tier with shared inbox and basic collaboration provides genuine value for micro-teams and startups unable to afford paid tools.
- Automation rules, notes, and custom fields appear in Pro tier ($199/mo), workflow customization at SMB pricing that competitors gate behind mid-market plans at $50+ higher price point.
Considerations
- Gmail dependency creates lock-in—teams standardizing on Microsoft Outlook cannot use Hiver, limiting market addressability versus platform-agnostic competitors and creating switching friction if org standardizes on Microsoft 365.
- SLA management, reporting, and customer insights appear only in Business tier ($299/mo), gatekeeping metric-driven operations behind $3,588/year paywall that Freshdesk/Help Scout include at mid-tier pricing.
- Per-mailbox pricing creates confusion and counter-intuitive cost structure—teams don't think in mailbox units, so new department requiring email address (new mailbox) suddenly costs $99–299/mo additional, creating surprise cost jumps versus fixed per-agent models.
Gmail-first teams (startups, distributed companies, Google Workspace orgs) with 2–15 people seeking shared inbox collaboration without abandoning email for ticketing systems.
Hiver's per-mailbox model rewards email consolidation (fewer addresses = lower cost) while per-agent competitors charge linear costs regardless of inbox architecture—opposite incentive structure.
Best choice: Hiver
Try Hiver freePricing Plans (4)
Free
- ✓Ticketing and support channels
- ✓Email, Live Chat & Knowledge Base
- ✓Shared Inboxes
- ✓Collaboration
- ✓Views
- ✓Out of Office
- ✓Integrations
- ✓Slack
- ✓24*7 email and live chat support
Growth
Popular$25/year
- ✓Everything in Free, plus
- ✓Internal Knowledge Base
- ✓Followers & Collision Alerts
- ✓Custom Fields
- ✓Linked Conversations
- ✓Workflows
- ✓Approvals
- ✓Automatic Assignment
- ✓Rule-based Automations
- ✓Analytics
Pro
$65/year
- ✓Everything in Growth, plus
- ✓Voice, WhatsApp & Portal
- ✓SLA & Business hours
- ✓CSAT Surveys
- ✓Load-balanced assignment
- ✓CSAT & SLA-based workflows
- ✓CSAT & Sentiment Reports
- ✓Custom Reports
- ✓Premium integrations
- ✓Onboarding assistance
Elite
$105/year
- ✓Everything in Pro, plus
- ✓Skill-based routing
- ✓Custom Objects
- ✓Individual to Shared Inbox rules
- ✓Security & Compliance
- ✓Custom Roles
- ✓HIPAA compliance
- ✓OKTA SSO integration
- ✓Additional success services
- ✓Custom build hours
How does Hiver pricing compare?
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Sources
- Hiver Official Pricing— Vendor pricing page
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