Gorgias vs Hiver: Pricing Comparison 2026
Side-by-side pricing comparison of Gorgias and Hiver. See all plans, features, and costs at a glance.
Bottom line: Gorgias starts at $10/mo, making it $15/mo cheaper than Hiver ($25/mo). Hiver offers a free plan.
Last updated: March 16, 2026
Gorgias vs Hiver: Quick Pricing Facts
| Feature | Gorgias | Hiver |
|---|---|---|
| Starting Price | $10/mo | $25/mo |
| Number of Plans | 5 | 4 |
| Free Tier | No | Yes |
| Pricing Model | usage-based | per-seat |
| Annual Discount | N/A | N/A |
Gorgias is the more affordable option, starting at $10/mo compared to Hiver's $25/mo. Both are Customer Support tools with 9 combined pricing plans and 39 features compared.
Hiver stands out with a free plan for getting started. Gorgias uses usage-based pricing while Hiver uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Gorgias Try it free |  Hiver Try it free |
|---|---|---|
| Tier 1 | Starter $10/month | Free $0/monthCheapest Includes
|
| Tier 2 | Basic $50/month | GrowthPopular $25/monthCheapest $25 / year Includes
|
| Tier 3 | Pro $300/month | Pro $65/monthCheapest $65 / year Includes
|
| Tier 4 | Advanced $750/month | Elite $105/monthCheapest $105 / year Includes
|
| Tier 5 | Enterprise Custom pricing | — |
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Hiver
Hiver offers a free plan.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Hiver
Try Hiver freeWhich Should You Choose?
Choose Gorgias if:
- •You want lower per-user costs—Gorgias starts at $10/mo, saving $15/mo compared to Hiver at $25/mo
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •Your team needs custom enterprise pricing—Gorgias offers negotiated terms for large deployments
Choose Hiver if:
- •You need a free plan with Ticketing and support channels, Email, Live Chat & Knowledge Base—Hiver offers no-cost access with no credit card required
- •You want more features built-in—Hiver offers 39 additional features across its plans
- •You need predictable billing — Hiver's per-seat model avoids surprise overages
Hiver offers a free plan [1], eliminating the cost barrier for evaluation, while Gorgias requires paid subscription from the start. This gives Hiver a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Hiver's free tier, upgrading to a paid plan at approximately $25/mo provides substantial additional functionality. Compare this pricing path against Gorgias' tiering starting at $10/mo to assess total cost of ownership over 12 months. Hiver's 4 tiers provide flexibility at different budgets, while Gorgias' 5 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Hiver is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: Gorgias vs Hiver
Which is cheaper, Gorgias or Hiver?
How many pricing plans does Gorgias have vs Hiver?
Does Gorgias or Hiver offer a free plan?
Can I save money by paying annually for Gorgias or Hiver?
What is the most popular Hiver plan?
Does Gorgias or Hiver offer custom enterprise pricing?
What pricing models do Gorgias and Hiver use?
Sources
- Gorgias Official Pricing— Vendor pricing page
- Hiver Official Pricing— Vendor pricing page
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