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Customer Support

Gorgias vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Gorgias and Hiver. See all plans, features, and costs at a glance.

Bottom line: Gorgias starts at $10/mo, making it $15/mo cheaper than Hiver ($25/mo). Hiver offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Gorgias freeAffiliateTry Hiver freePrice updated 11d agoPrice updated 14d ago
Best Value

Hiver - Hiver offers a free plan.

Gorgias vs Hiver: Quick Pricing Facts

FeatureGorgiasHiver
Starting Price$10/mo$25/mo
Number of Plans54
Free TierNoYes
Pricing Modelusage-basedper-seat
Annual DiscountN/AN/A

Gorgias is the more affordable option, starting at $10/mo compared to Hiver's $25/mo. Both are Customer Support tools with 9 combined pricing plans and 43 features compared.

Hiver stands out with a free plan for getting started. Gorgias uses usage-based pricing while Hiver uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Gorgias
Gorgias
Try freeAffiliate
Hiver
Tier 1
Starter
$10/month
Start with Starter
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Start with FREE
Tier 2
Basic
$50/month
Start with Basic
GROWTH
$25/monthCheapest
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Start with GROWTH
Tier 3
Pro
$300/month
Start with Pro
PRO
$55/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with PRO
Tier 4
Advanced
$750/month
Start with Advanced
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with ELITE
Tier 5
Enterprise
Custom pricing
Start with Enterprise
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Gorgias

Helpdesk for ecommerce with deep Shopify integration

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Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Frequently Asked Questions: Gorgias vs Hiver

Which is cheaper, Gorgias or Hiver?
As of July 2026, Gorgias starts at a lower price point. Gorgias starts at $10/mo while Hiver starts at $25/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Gorgias have vs Hiver?
Gorgias offers 5 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Gorgias or Hiver offer a free plan?
Hiver offers a free plan, while Gorgias does not. If budget is a concern, Hiver lets you get started at no cost.
Does Gorgias or Hiver offer custom enterprise pricing?
Gorgias offers a custom-priced enterprise tier for larger teams. Hiver lists all its pricing publicly.
What pricing models do Gorgias and Hiver use?
Gorgias uses a usage-based pricing model, while Hiver uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Gorgias and Hiver compare for Customer Support?
Both Gorgias and Hiver are Customer Support tools. Gorgias offers 5 plans starting at $10/mo, while Hiver offers 4 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Gorgias Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

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