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Customer Support

Gorgias vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Gorgias and Hiver. See all plans, features, and costs at a glance.

Bottom line: Gorgias starts at $10/mo, making it $15/mo cheaper than Hiver ($25/mo). Neither offers a free plan.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Gorgias freeAffiliateTry Hiver freePrice updated 6d ago
Best Value

Gorgias - Gorgias starts at $15/mo lower ($10/mo vs $25/mo), offers 5 tiers vs 4.

Gorgias vs Hiver: Quick Pricing Facts

FeatureGorgiasHiver
Starting Price$10/mo$25/mo
Number of Plans54
Free TierNoNo
Pricing Modelusage-basedper-seat
Annual DiscountN/AN/A

Gorgias is the more affordable option, starting at $10/mo compared to Hiver's $25/mo. Both are Customer Support tools with 9 combined pricing plans and 31 features compared.

Gorgias uses usage-based pricing while Hiver uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Gorgias
Gorgias
Try freeAffiliate
Hiver
Tier 1
Starter
$10/monthCheapest
Start with Starter
Growth
$25/month
Includes
  • AI Agents
  • AI Copilot
  • Skills
  • AI Knowledge Builder
  • Shared Inbox and ticketing
  • Omnichannel
  • 24*7 support
  • Rule-based Automations
  • Pre-built Analytics
  • Basic integrations
  • Voice
Start with Growth
Tier 2
Basic
$50/monthCheapest
Start with Basic
ProPopular
$55/month
Includes
  • Customer Portal
  • Slack channel
  • SLAs
  • CSAT surveys
  • Advanced Analytics
  • Premium integrations
  • API access
  • Voice
Start with Pro
Tier 3
Pro
$300/month
Start with Pro
Elite
$85/monthCheapest
Includes
  • AI QA
  • AI Insights
  • Customer Intelligence
  • Skill-based routing
  • Custom Objects
  • Personal to Shared Inbox rules
  • SSO, HIPPAA, and custom roles
  • Voice
Start with Elite
Tier 4
Advanced
$750/monthCheapest
Start with Advanced
ALL PLANS
Custom pricing
Includes
  • Setup in minutes Add help articles, connect tools, and import past conversations.
  • Cross-tool actions Looks up orders, issues refunds, and updates records across your systems.
  • Self-improving Learns from every resolution, so the fiftieth reply beats the fifth.
  • Human in the loop Pauses for approval on actions you mark sensitive.
Start with ALL PLANS
Tier 5
Enterprise
Custom pricing
Start with Enterprise
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Gorgias

Helpdesk for ecommerce with deep Shopify integration

View all Gorgias plans

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Frequently Asked Questions: Gorgias vs Hiver

Which is cheaper, Gorgias or Hiver?
As of August 2026, Gorgias starts at a lower price point. Gorgias starts at $10/mo while Hiver starts at $25/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Gorgias have vs Hiver?
Gorgias offers 5 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Hiver plan?
The Pro plan is Hiver's most popular tier, priced at $55/mo. Key features include Customer Portal, Slack channel, SLAs.
Does Gorgias or Hiver offer custom enterprise pricing?
Yes, both Gorgias and Hiver offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Gorgias and Hiver use?
Gorgias uses a usage-based pricing model, while Hiver uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Gorgias and Hiver compare for Customer Support?
Both Gorgias and Hiver are Customer Support tools. Gorgias offers 5 plans starting at $10/mo, while Hiver offers 4 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Gorgias Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

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