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Customer Support

Crisp vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Crisp and Hiver. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo, making it $20/mo cheaper than Crisp ($45/mo). Crisp offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Crisp freeTry Hiver freePrice updated 10d agoPrice updated 13d ago
Best Value

Hiver - Hiver offers a free plan, starts at $20/mo lower ($25/mo vs $45/mo).

Crisp vs Hiver: Quick Pricing Facts

FeatureCrispHiver
Starting Price$45/mo$25/mo
Number of Plans44
Free TierYesYes
Pricing Modelfreemiumper-seat
Annual DiscountN/AN/A

Hiver is the more affordable option, starting at $25/mo compared to Crisp's $45/mo. Both are Customer Support tools with 8 combined pricing plans and 43 features compared.

Both tools offer free plans, making them accessible for teams on a budget. Crisp uses freemium pricing while Hiver uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Crisp
Hiver
Tier 1
Free
$0/monthCheapest
Start with Free
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Start with FREE
Tier 2
Mini
$45/month
Start with Mini
GROWTH
$25/monthCheapest
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Start with GROWTH
Tier 3
Essentials
$95/month
Start with Essentials
PRO
$55/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with PRO
Tier 4
Plus
$295/month
Start with Plus
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with ELITE

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Crisp

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Gmail-based helpdesk for customer support teams

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Frequently Asked Questions: Crisp vs Hiver

Which is cheaper, Crisp or Hiver?
As of July 2026, Hiver starts at a lower price point. Crisp starts at $45/mo while Hiver starts at $25/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Crisp have vs Hiver?
Crisp offers 4 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Crisp or Hiver offer a free plan?
Yes, both Crisp and Hiver offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
What pricing models do Crisp and Hiver use?
Crisp uses a freemium pricing model, while Hiver uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Crisp and Hiver compare for Customer Support?
Both Crisp and Hiver are Customer Support tools. Crisp offers 4 plans starting at $45/mo, while Hiver offers 4 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Crisp Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

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