Canny vs Hiver: Pricing Comparison 2026
Side-by-side pricing comparison of Canny and Hiver. See all plans, features, and costs at a glance.
Bottom line: Canny starts at $19/mo, making it $6/mo cheaper than Hiver ($25/mo). Canny offers a free plan.
Last updated: March 16, 2026
Canny vs Hiver: Quick Pricing Facts
| Feature | Canny | Hiver |
|---|---|---|
| Starting Price | $19/mo | $25/mo |
| Number of Plans | 4 | 4 |
| Free Tier | Yes | Yes |
| Pricing Model | flat | per-seat |
| Annual Discount | N/A | N/A |
Canny is the more affordable option, starting at $19/mo compared to Hiver's $25/mo. Both are Customer Support tools with 8 combined pricing plans and 51 features compared. At comparable tiers, the monthly price difference is $54.
Both tools offer free plans, making them accessible for teams on a budget. Canny uses flat pricing while Hiver uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Canny Try it free |  Hiver Try it free |
|---|---|---|
| Tier 1 | $0 / month $0/monthCheapest Includes
| Free $0/monthCheapest Includes
|
| Tier 2 | $19 / month billed yearly $19/monthCheapest Includes
| GrowthPopular $25/month $25 / year Includes
|
| Tier 3 | $79 / month billed yearlyPopular $79/month Includes
| Pro $65/monthCheapest $65 / year Includes
|
| Tier 4 | Let's talk Custom pricing Includes
| Elite $105/monthCheapest $105 / year Includes
|
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Which Should You Choose?
Choose Canny if:
- •You want lower per-user costs—Canny starts at $19/mo, saving $6/mo compared to Hiver at $25/mo
- •You prefer Canny's free tier features—25 tracked users, Unlimited posts
- •Your team needs custom enterprise pricing—Canny offers negotiated terms for large deployments
Choose Hiver if:
- •You prefer Hiver's free tier features—Ticketing and support channels, Email, Live Chat & Knowledge Base
- •You want more features built-in—Hiver offers 27 additional features across its plans
- •You need predictable billing — Hiver's per-seat model avoids surprise overages
Both Canny and Hiver offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Canny includes 3 features, while Hiver includes 9 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. When upgrading to paid tiers, Hiver offers better value at approximately $54.00/mo difference for comparable tier levels. Plan accordingly if your team will graduate from the free tier within 12 months. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Canny vs Hiver
Which is cheaper, Canny or Hiver?
How many pricing plans does Canny have vs Hiver?
Does Canny or Hiver offer a free plan?
Can I save money by paying annually for Canny or Hiver?
What is the most popular Canny plan?
What is the most popular Hiver plan?
Does Canny or Hiver offer custom enterprise pricing?
Sources
- Canny Official Pricing— Vendor pricing page
- Hiver Official Pricing— Vendor pricing page
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