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Customer Support

Canny vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Canny and Hiver. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo, making it $54/mo cheaper than Canny ($79/mo). Canny offers a free plan.

Last updated: August 31, 2026

Data compiled by Arthur Jacquemin
Updated August 31, 2026
Try Canny freeTry Hiver freePrice updated todayPrice updated 7d ago
Best Value

Hiver - Hiver starts at $54/mo lower ($25/mo vs $79/mo), offers 4 tiers vs 3.

Canny vs Hiver: Quick Pricing Facts

FeatureCannyHiver
Starting Price$79/mo$25/mo
Number of Plans34
Free TierYesNo
Pricing Modelflatper-seat
Annual DiscountN/AN/A

Hiver is the more affordable option, starting at $25/mo compared to Canny's $79/mo. Both are Customer Support tools with 7 combined pricing plans and 40 features compared. At comparable tiers, the monthly price difference is $24.

Canny stands out with a free plan for getting started. Canny uses flat pricing while Hiver uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Canny
Hiver
Tier 1
$0 / month
$0/monthCheapest
Includes
  • 25 tracked users
  • Automatic feedback capture
  • Unlimited feedback
Start with $0 / month
Growth
$25/month
Includes
  • AI Agents
  • AI Copilot
  • Skills
  • AI Knowledge Builder
  • Shared Inbox and ticketing
  • Omnichannel
  • 24*7 support
  • Rule-based Automations
  • Pre-built Analytics
  • Basic integrations
  • Voice
Start with Growth
Tier 2
$79 / month billed yearlyPopular
$79/month
Includes
  • 100+ tracked users
  • PM integrations
  • Advanced privacy
Start with $79 / month billed yearly
ProPopular
$55/monthCheapest
Includes
  • Customer Portal
  • Slack channel
  • SLAs
  • CSAT surveys
  • Advanced Analytics
  • Premium integrations
  • API access
  • Voice
Start with Pro
Tier 3
Let's talk
Custom pricing
Includes
  • 5,000+ tracked users
  • SSO integrations
  • CRM integrations
Start with Let's talk
Elite
$85/monthCheapest
Includes
  • AI QA
  • AI Insights
  • Customer Intelligence
  • Skill-based routing
  • Custom Objects
  • Personal to Shared Inbox rules
  • SSO, HIPPAA, and custom roles
  • Voice
Start with Elite
Tier 4
-
ALL PLANS
Custom pricing
Includes
  • Setup in minutes Add help articles, connect tools, and import past conversations.
  • Cross-tool actions Looks up orders, issues refunds, and updates records across your systems.
  • Self-improving Learns from every resolution, so the fiftieth reply beats the fifth.
  • Human in the loop Pauses for approval on actions you mark sensitive.
Start with ALL PLANS

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Canny

Feature request tracking and product feedback board

View all Canny plans

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Frequently Asked Questions: Canny vs Hiver

Which is cheaper, Canny or Hiver?
As of September 2026, Hiver starts at a lower price point. Canny starts at $79/mo while Hiver starts at $25/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Canny have vs Hiver?
Canny offers 3 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Canny or Hiver offer a free plan?
Canny offers a free plan, while Hiver does not. If budget is a concern, Canny lets you get started at no cost.
What is the most popular Canny plan?
The $79 / month billed yearly plan is Canny's most popular tier, priced at $79/mo. Key features include 100+ tracked users, PM integrations, Advanced privacy.
What is the most popular Hiver plan?
The Pro plan is Hiver's most popular tier, priced at $55/mo. Key features include Customer Portal, Slack channel, SLAs.
Does Canny or Hiver offer custom enterprise pricing?
Yes, both Canny and Hiver offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Canny and Hiver use?
Canny uses a flat pricing model, while Hiver uses per-seat pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Canny Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

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