Skip to main content
CompareTiers
Auto-generated comparison. Editorial verdict in progress.
Customer Support

Canny vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Canny and Hiver. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo, making it $54/mo cheaper than Canny ($79/mo). Canny offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Canny freeTry Hiver freePrice updated 11d agoUpdated this month
Best Value

Hiver - Hiver offers a free plan, starts at $54/mo lower ($25/mo vs $79/mo), offers 4 tiers vs 3.

Canny vs Hiver: Quick Pricing Facts

FeatureCannyHiver
Starting Price$79/mo$25/mo
Number of Plans34
Free TierYesYes
Pricing Modelflatper-seat
Annual DiscountN/AN/A

Hiver is the more affordable option, starting at $25/mo compared to Canny's $79/mo. Both are Customer Support tools with 7 combined pricing plans and 52 features compared.

Both tools offer free plans, making them accessible for teams on a budget. Canny uses flat pricing while Hiver uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Canny
Hiver
Tier 1
$0 / month
$0/monthCheapest
Includes
  • 25 tracked users
  • Automatic feedback capture
  • Unlimited feedback
Start with $0 / month
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Start with FREE
Tier 2
$79 / month billed yearlyPopular
$79/month
Includes
  • 100+ tracked users
  • PM integrations
  • Advanced privacy
Start with $79 / month billed yearly
GROWTH
$25/monthCheapest
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Start with GROWTH
Tier 3
Let's talk
Custom pricing
Includes
  • 5,000+ tracked users
  • SSO integrations
  • CRM integrations
Start with Let's talk
PRO
$55/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with PRO
Tier 4
-
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with ELITE

← Swipe to compare plans →

Ready to get started? Try either tool free — no credit card required.

Try Canny freeFree plan availableTry Hiver freeFree plan available
Find the best deal for your team
Answer 2 quick questions and we'll help you choose the right plan

Canny

Feature request tracking and product feedback board

View all Canny plans

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Frequently Asked Questions: Canny vs Hiver

Which is cheaper, Canny or Hiver?
As of July 2026, Hiver starts at a lower price point. Canny starts at $79/mo while Hiver starts at $25/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Canny have vs Hiver?
Canny offers 3 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Canny or Hiver offer a free plan?
Yes, both Canny and Hiver offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
What is the most popular Canny plan?
The $79 / month billed yearly plan is Canny's most popular tier, priced at $79/mo. Key features include 100+ tracked users, PM integrations, Advanced privacy.
Does Canny or Hiver offer custom enterprise pricing?
Canny offers a custom-priced enterprise tier for larger teams. Hiver lists all its pricing publicly.
What pricing models do Canny and Hiver use?
Canny uses a flat pricing model, while Hiver uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Canny and Hiver compare for Customer Support?
Both Canny and Hiver are Customer Support tools. Canny offers 3 plans starting at $79/mo, while Hiver offers 4 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Canny Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

Related Articles

Best Customer Support for Agencies (2026)

Compare customer support pricing for agencies: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 10-50 people.

Best Customer Support for Enterprise (2026)

Compare customer support pricing for enterprise: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 100+ people.

Best Customer Support for Small Teams (2026)

Compare customer support pricing for small teams: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 2-10 people.

Track Price Changes

Get notified when pricing changes for these tools.

See all Canny alternativesSee all Hiver alternativesCustomer SupportCompare more tools