Helpshift vs Intercom: Pricing Comparison 2026
Side-by-side pricing comparison of Helpshift and Intercom. See all plans, features, and costs at a glance.
Bottom line: Intercom starts at $29/mo, making it $20/mo cheaper than Helpshift ($49/mo). Helpshift offers a free plan.
Last updated: March 16, 2026
Helpshift vs Intercom: Quick Pricing Facts
| Feature | Helpshift | Intercom |
|---|---|---|
| Starting Price | $49/mo | $29/mo |
| Number of Plans | 5 | 3 |
| Free Tier | Yes | No |
| Pricing Model | usage-based | per-seat |
| Annual Discount | N/A | N/A |
Intercom is the more affordable option, starting at $29/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 8 combined pricing plans and 32 features compared.
Helpshift stands out with a free plan for getting started. Helpshift uses usage-based pricing while Intercom uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Helpshift Try it free |  Intercom Try it free |
|---|---|---|
| Tier 1 | Essential $29/month $2 / year Includes
| |
| Tier 2 | Starter $49/monthCheapest $588 / year Includes
| Advanced $85/month $7 / year Includes
|
| Tier 3 | ProPopular $99/monthCheapest $1188 / year Includes
| Expert $132/month $11 / year Includes
|
| Tier 4 | Business $199/monthCheapest $2388 / year Includes
| — |
| Tier 5 | Enterprise Custom pricing Includes
| — |
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What Reviewers Say
Helpshift
Helpshift offers a free plan, offers 5 tiers vs 3.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Helpshift
Try Helpshift freeWhich Should You Choose?
Choose Helpshift if:
- •You need a free plan with Basic support features, Limited user access—Helpshift offers no-cost access with no credit card required
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •Your team needs custom enterprise pricing—Helpshift offers negotiated terms for large deployments
Choose Intercom if:
- •You want lower per-user costs—Intercom starts at $29/mo, saving $20/mo compared to Helpshift at $49/mo
- •You want more features built-in—Intercom offers 4 additional features across its plans
- •You prefer Intercom's per-seat model with its 3-tier structure
Helpshift offers a free plan [1], eliminating the cost barrier for evaluation, while Intercom requires paid subscription from the start. This gives Helpshift a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Helpshift's free tier, upgrading to a paid plan at approximately $99/mo provides substantial additional functionality. Compare this pricing path against Intercom's tiering starting at $29/mo to assess total cost of ownership over 12 months. Helpshift's 5 tiers provide flexibility at different budgets, while Intercom's 3 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Helpshift is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: Helpshift vs Intercom
Which is cheaper, Helpshift or Intercom?
How many pricing plans does Helpshift have vs Intercom?
Does Helpshift or Intercom offer a free plan?
Can I save money by paying annually for Helpshift or Intercom?
What is the most popular Helpshift plan?
Does Helpshift or Intercom offer custom enterprise pricing?
What pricing models do Helpshift and Intercom use?
Sources
- Helpshift Official Pricing— Vendor pricing page
- Intercom Official Pricing— Vendor pricing page
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