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Customer Support

Helpshift vs Intercom: Pricing Comparison 2026

Side-by-side pricing comparison of Helpshift and Intercom. See all plans, features, and costs at a glance.

Bottom line: Intercom starts at $29/mo, making it $20/mo cheaper than Helpshift ($49/mo). Helpshift offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Helpshift freeTry Intercom free
Best Value

Helpshift - Helpshift offers a free plan, offers 5 tiers vs 3.

Helpshift vs Intercom: Quick Pricing Facts

FeatureHelpshiftIntercom
Starting Price$49/mo$29/mo
Number of Plans53
Free TierYesNo
Pricing Modelusage-basedper-seat
Annual DiscountN/AN/A

Intercom is the more affordable option, starting at $29/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 8 combined pricing plans and 32 features compared.

Helpshift stands out with a free plan for getting started. Helpshift uses usage-based pricing while Intercom uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Helpshift
Helpshift
Try free
Intercom
Intercom
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Basic support features
  • Limited user access
Start with Free
Essential
$29/month
$2 / year
Includes
  • Fin AI Agent
  • Messenger
  • Shared Inbox and Ticketing system
  • Pre-built reports
  • Public Help Center
Start with Essential
Tier 2
Starter
$49/monthCheapest
$588 / year
Includes
  • Advanced support features
  • Up to 100 users
  • Email support
Start with Starter
Advanced
$85/month
$7 / year
Includes
  • Fin AI Agent
  • Multiple team Inboxes
  • Workflows automation builder
  • Round robin assignment
  • Private and multilingual Help Center
  • Includes 20 free Lite seats
Start with Advanced
Tier 3
ProPopular
$99/monthCheapest
$1188 / year
Includes
  • All Starter features
  • Up to 500 users
  • Priority support
Start with Pro
Expert
$132/month
$11 / year
Includes
  • Fin AI Agent
  • Collaboration, security, and multibrand features
  • SSO & identity management
  • HIPAA support
  • Service level agreements (SLAs)
  • Multibrand Messenger / Help Center
  • Includes 50 free Lite seats
Start with Expert
Tier 4
Business
$199/monthCheapest
$2388 / year
Includes
  • All Pro features
  • Custom integrations
  • Dedicated account manager
Start with Business
-
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Unlimited users
  • Custom pricing
Start with Enterprise
-

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Helpshift

In-app customer support and messaging for mobile apps

View all Helpshift plans

Intercom

AI-powered customer messaging and support platform

View all Intercom plans

What Reviewers Say

Frequently Asked Questions: Helpshift vs Intercom

Which is cheaper, Helpshift or Intercom?
As of August 2026, Intercom starts at a lower price point. Helpshift starts at $49/mo while Intercom starts at $29/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Helpshift have vs Intercom?
Helpshift offers 5 pricing plans, while Intercom offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Helpshift or Intercom offer a free plan?
Helpshift offers a free plan, while Intercom does not. If budget is a concern, Helpshift lets you get started at no cost.
Can I save money by paying annually for Helpshift or Intercom?
Both Helpshift and Intercom offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Helpshift plan?
The Pro plan is Helpshift's most popular tier, priced at $99/mo. Key features include All Starter features, Up to 500 users, Priority support.
Does Helpshift or Intercom offer custom enterprise pricing?
Helpshift offers a custom-priced enterprise tier for larger teams. Intercom lists all its pricing publicly.
What pricing models do Helpshift and Intercom use?
Helpshift uses a usage-based pricing model, while Intercom uses per-seat pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Helpshift Official Pricing- Vendor pricing page
  2. Intercom Official Pricing- Vendor pricing page

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