Helpshift vs Papercups: Pricing Comparison 2026
Side-by-side pricing comparison of Helpshift and Papercups. See all plans, features, and costs at a glance.
Bottom line: Both Helpshift and Papercups offer free plans. Helpshift has 5 pricing tiers while Papercups has 1.
Last updated: March 16, 2026
Helpshift vs Papercups: Quick Pricing Facts
| Feature | Helpshift | Papercups |
|---|---|---|
| Starting Price | $49/mo | Custom pricing |
| Number of Plans | 5 | 1 |
| Free Tier | Yes | Yes |
| Pricing Model | usage-based | open-source |
| Annual Discount | N/A | N/A |
Helpshift and Papercups are both priced at $49/mo, making them equally accessible Customer Support tools. Together they offer 6 pricing plans with 16 features compared, so the best choice comes down to which features match your needs.
Both tools offer free plans, making them accessible for teams on a budget. Helpshift uses usage-based pricing while Papercups uses open-source pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Helpshift Try it free |  Papercups Try it free |
|---|---|---|
| Tier 1 | ||
| Tier 2 | Starter $49/monthCheapest $588 / year Includes
| — |
| Tier 3 | ProPopular $99/monthCheapest $1188 / year Includes
| — |
| Tier 4 | Business $199/monthCheapest $2388 / year Includes
| — |
| Tier 5 | Enterprise Custom pricing Includes
| — |
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Helpshift
Helpshift offers a free plan, offers 5 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Helpshift
Try Helpshift freeWhich Should You Choose?
Choose Helpshift if:
- •You prefer Helpshift's free tier features—Basic support features, Limited user access
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Helpshift offers 12 additional features across its plans
- •Your team needs custom enterprise pricing—Helpshift offers negotiated terms for large deployments
Choose Papercups if:
- •You prefer Papercups's free tier features—Open-source live chat, Self-hosted
- •You prioritize Papercups's user experience and interface over price (both tools are similarly priced)
- •You want Papercups's approach to incremental feature unlocking across its 1 pricing tier
Both Helpshift and Papercups offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Helpshift includes 2 features, while Papercups includes 2 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Helpshift vs Papercups
How many pricing plans does Helpshift have vs Papercups?
Does Helpshift or Papercups offer a free plan?
Can I save money by paying annually for Helpshift or Papercups?
What is the most popular Helpshift plan?
Does Helpshift or Papercups offer custom enterprise pricing?
What pricing models do Helpshift and Papercups use?
How do Helpshift and Papercups compare for Customer Support?
Sources
- Helpshift Official Pricing— Vendor pricing page
- Papercups Official Pricing— Vendor pricing page
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