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Customer Support

Helpshift vs Papercups: Pricing Comparison 2026

Side-by-side pricing comparison of Helpshift and Papercups. See all plans, features, and costs at a glance.

Bottom line: Both Helpshift and Papercups offer free plans. Helpshift has 5 pricing tiers while Papercups has 1.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Helpshift freeTry Papercups free
Best Value

Helpshift - Helpshift offers a free plan, offers 5 tiers vs 1.

Helpshift vs Papercups: Quick Pricing Facts

FeatureHelpshiftPapercups
Starting Price$49/moCustom pricing
Number of Plans51
Free TierYesYes
Pricing Modelusage-basedopen-source
Annual DiscountN/AN/A

Helpshift and Papercups are both priced at $49/mo, making them equally accessible Customer Support tools. Together they offer 6 pricing plans with 16 features compared, so the best choice comes down to which features match your needs.

Both tools offer free plans, making them accessible for teams on a budget. Helpshift uses usage-based pricing while Papercups uses open-source pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Helpshift
Helpshift
Try free
Papercups
Papercups
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Basic support features
  • Limited user access
Start with Free
Free
$0/monthCheapest
Includes
  • Open-source live chat
  • Self-hosted
Start with Free
Tier 2
Starter
$49/monthCheapest
$588 / year
Includes
  • Advanced support features
  • Up to 100 users
  • Email support
Start with Starter
-
Tier 3
ProPopular
$99/monthCheapest
$1188 / year
Includes
  • All Starter features
  • Up to 500 users
  • Priority support
Start with Pro
-
Tier 4
Business
$199/monthCheapest
$2388 / year
Includes
  • All Pro features
  • Custom integrations
  • Dedicated account manager
Start with Business
-
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Unlimited users
  • Custom pricing
Start with Enterprise
-

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Helpshift

In-app customer support and messaging for mobile apps

View all Helpshift plans

Papercups

Open-source live chat widget for websites

View all Papercups plans

Frequently Asked Questions: Helpshift vs Papercups

How many pricing plans does Helpshift have vs Papercups?
Helpshift offers 5 pricing plans, while Papercups offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Helpshift or Papercups offer a free plan?
Yes, both Helpshift and Papercups offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Helpshift or Papercups?
Both Helpshift and Papercups offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Helpshift plan?
The Pro plan is Helpshift's most popular tier, priced at $99/mo. Key features include All Starter features, Up to 500 users, Priority support.
Does Helpshift or Papercups offer custom enterprise pricing?
Helpshift offers a custom-priced enterprise tier for larger teams. Papercups lists all its pricing publicly.
What pricing models do Helpshift and Papercups use?
Helpshift uses a usage-based pricing model, while Papercups uses open-source pricing. The right model depends on your team size and usage patterns.
How do Helpshift and Papercups compare for Customer Support?
Both Helpshift and Papercups are Customer Support tools. Helpshift offers 5 plans starting at $49/mo, while Papercups offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Helpshift Official Pricing- Vendor pricing page
  2. Papercups Official Pricing- Vendor pricing page

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