Helpshift vs Pylon: Pricing Comparison 2026
Side-by-side pricing comparison of Helpshift and Pylon. See all plans, features, and costs at a glance.
Bottom line: Helpshift starts at $49/mo, making it $1/mo cheaper than Pylon ($50/mo). Helpshift offers a free plan.
Last updated: March 16, 2026
Helpshift vs Pylon: Quick Pricing Facts
| Feature | Helpshift | Pylon |
|---|---|---|
| Starting Price | $49/mo | $50/mo |
| Number of Plans | 5 | 7 |
| Free Tier | Yes | Yes |
| Pricing Model | usage-based | per-seat |
| Annual Discount | N/A | N/A |
Helpshift is the more affordable option, starting at $49/mo compared to Pylon's $50/mo. Both are Customer Support tools with 12 combined pricing plans and 14 features compared. At comparable tiers, the monthly price difference is $10.
Both tools offer free plans, making them accessible for teams on a budget. Helpshift uses usage-based pricing while Pylon uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Helpshift Try it free |  Pylon Try it free |
|---|---|---|
| Tier 1 | Starter $59/month | |
| Tier 2 | Starter $49/monthCheapest $588 / year Includes
| ProfessionalPopular $89/month |
| Tier 3 | ProPopular $99/monthCheapest $1188 / year Includes
| Enterprise $139/month |
| Tier 4 | Business $199/month $2388 / year Includes
| Base $0/monthCheapest |
| Tier 5 | Enterprise Custom pricing Includes
| PremiumPopular Custom pricing |
| Tier 6 | — | AI Agents $100/monthCheapest |
| Tier 7 | — | AI Assistants $50/monthCheapest |
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Helpshift
Helpshift offers a free plan, starts at $1/mo lower ($49/mo vs $50/mo).
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Helpshift
Try Helpshift freeWhich Should You Choose?
Choose Helpshift if:
- •You want lower per-user costs—Helpshift starts at $49/mo, saving $1/mo compared to Pylon at $50/mo
- •You prefer Helpshift's free tier features—Basic support features, Limited user access
- •You want more features built-in—Helpshift offers 14 additional features across its plans
Choose Pylon if:
- •You prefer Pylon's free tier features—features
- •You need 7 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You prioritize Pylon's user experience and interface over price (both tools are similarly priced)
Both Helpshift and Pylon offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Helpshift includes 2 features, while Pylon includes multiple features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. When upgrading to paid tiers, Pylon offers better value at approximately $10.00/mo difference for comparable tier levels. Plan accordingly if your team will graduate from the free tier within 12 months. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Helpshift vs Pylon
Which is cheaper, Helpshift or Pylon?
How many pricing plans does Helpshift have vs Pylon?
Does Helpshift or Pylon offer a free plan?
Can I save money by paying annually for Helpshift or Pylon?
What is the most popular Helpshift plan?
What is the most popular Pylon plan?
Does Helpshift or Pylon offer custom enterprise pricing?
Sources
- Helpshift Official Pricing— Vendor pricing page
- Pylon Official Pricing— Vendor pricing page
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