Helpshift vs Pylon: Pricing Comparison 2026
Side-by-side pricing comparison of Helpshift and Pylon. See all plans, features, and costs at a glance.
Bottom line: Helpshift starts at $49/mo, making it $1/mo cheaper than Pylon ($50/mo). Helpshift offers a free plan.
Last updated: July 6, 2026
Helpshift - Helpshift offers a free plan, starts at $1/mo lower ($49/mo vs $50/mo).
Helpshift vs Pylon: Quick Pricing Facts
| Feature | Helpshift | Pylon |
|---|---|---|
| Starting Price | $49/mo | $50/mo |
| Number of Plans | 5 | 6 |
| Free Tier | Yes | No |
| Pricing Model | usage-based | per-seat |
| Annual Discount | N/A | N/A |
Helpshift is the more affordable option, starting at $49/mo compared to Pylon's $50/mo. Both are Customer Support tools with 11 combined pricing plans and 14 features compared. At comparable tiers, the monthly price difference is $10.
Helpshift stands out with a free plan for getting started. Helpshift uses usage-based pricing while Pylon uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Helpshift Try free |  Pylon Try free |
|---|---|---|
| Tier 1 | Starter $59/month | |
| Tier 2 | Starter $49/monthCheapest $588 / year Includes
| ProfessionalPopular $89/month |
| Tier 3 | ProPopular $99/monthCheapest $1188 / year Includes
| Enterprise $139/month |
| Tier 4 | Business $199/month $2388 / year Includes
| AI Assistants $50/monthCheapest |
| Tier 5 | Enterprise Custom pricing Includes
| AI Agents $100/monthCheapest |
| Tier 6 | - | Account Intelligence Custom pricing |
← Swipe to compare plans →
Ready to get started? Try either tool free — no credit card required.
Frequently Asked Questions: Helpshift vs Pylon
Which is cheaper, Helpshift or Pylon?
How many pricing plans does Helpshift have vs Pylon?
Does Helpshift or Pylon offer a free plan?
Can I save money by paying annually for Helpshift or Pylon?
What is the most popular Helpshift plan?
What is the most popular Pylon plan?
Does Helpshift or Pylon offer custom enterprise pricing?
Sources
- Helpshift Official Pricing- Vendor pricing page
- Pylon Official Pricing- Vendor pricing page
Related Articles
Best Customer Support for Agencies (2026)
Compare customer support pricing for agencies: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 10-50 people.
Best Customer Support for Enterprise (2026)
Compare customer support pricing for enterprise: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 100+ people.
Best Customer Support for Small Teams (2026)
Compare customer support pricing for small teams: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 2-10 people.
Track Price Changes
Get notified when pricing changes for these tools.