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Customer Support

Helpshift vs Tawk.to: Pricing Comparison 2026

Side-by-side pricing comparison of Helpshift and Tawk.to. See all plans, features, and costs at a glance.

Bottom line: Both Helpshift and Tawk.to offer free plans. Helpshift has 5 pricing tiers while Tawk.to has 1.

Last updated: July 27, 2026

Data compiled by Arthur Jacquemin
Updated July 27, 2026
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Best Value

Helpshift - Helpshift offers a free plan, offers 5 tiers vs 1.

Helpshift vs Tawk.to: Quick Pricing Facts

FeatureHelpshiftTawk.to
Starting Price$49/moCustom pricing
Number of Plans51
Free TierYesYes
Pricing Modelusage-basedfreemium
Annual DiscountN/AN/A

Helpshift and Tawk.to are both priced at $49/mo, making them equally accessible Customer Support tools. Together they offer 6 pricing plans with 19 features compared, so the best choice comes down to which features match your needs.

Both tools offer free plans, making them accessible for teams on a budget. Helpshift uses usage-based pricing while Tawk.to uses freemium pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Helpshift
Helpshift
Try free
Tawk.to
Tawk.to
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Basic support features
  • Limited user access
Start with Free
Forever Free
$0/monthCheapest
Includes
  • Live Chat Software
  • Email Ticketing System
  • Hosted Knowledge Base
  • CRM
  • Chat Pages
Start with Forever Free
Tier 2
Starter
$49/monthCheapest
$588 / year
Includes
  • Advanced support features
  • Up to 100 users
  • Email support
Start with Starter
-
Tier 3
ProPopular
$99/monthCheapest
$1188 / year
Includes
  • All Starter features
  • Up to 500 users
  • Priority support
Start with Pro
-
Tier 4
Business
$199/monthCheapest
$2388 / year
Includes
  • All Pro features
  • Custom integrations
  • Dedicated account manager
Start with Business
-
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Unlimited users
  • Custom pricing
Start with Enterprise
-

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Helpshift

In-app customer support and messaging for mobile apps

View all Helpshift plans

Tawk.to

Free live chat and customer communication platform

View all Tawk.to plans

Frequently Asked Questions: Helpshift vs Tawk.to

How many pricing plans does Helpshift have vs Tawk.to?
Helpshift offers 5 pricing plans, while Tawk.to offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Helpshift or Tawk.to offer a free plan?
Yes, both Helpshift and Tawk.to offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Helpshift or Tawk.to?
Both Helpshift and Tawk.to offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Helpshift plan?
The Pro plan is Helpshift's most popular tier, priced at $99/mo. Key features include All Starter features, Up to 500 users, Priority support.
Does Helpshift or Tawk.to offer custom enterprise pricing?
Helpshift offers a custom-priced enterprise tier for larger teams. Tawk.to lists all its pricing publicly.
What pricing models do Helpshift and Tawk.to use?
Helpshift uses a usage-based pricing model, while Tawk.to uses freemium pricing. The right model depends on your team size and usage patterns.
How do Helpshift and Tawk.to compare for Customer Support?
Both Helpshift and Tawk.to are Customer Support tools. Helpshift offers 5 plans starting at $49/mo, while Tawk.to offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Helpshift Official Pricing- Vendor pricing page
  2. Tawk.to Official Pricing- Vendor pricing page

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