Helpshift vs Tawk.to: Pricing Comparison 2026
Side-by-side pricing comparison of Helpshift and Tawk.to. See all plans, features, and costs at a glance.
Bottom line: Both Helpshift and Tawk.to offer free plans. Helpshift has 5 pricing tiers while Tawk.to has 1.
Last updated: March 16, 2026
Helpshift vs Tawk.to: Quick Pricing Facts
| Feature | Helpshift | Tawk.to |
|---|---|---|
| Starting Price | $49/mo | Custom pricing |
| Number of Plans | 5 | 1 |
| Free Tier | Yes | Yes |
| Pricing Model | usage-based | freemium |
| Annual Discount | N/A | N/A |
Helpshift and Tawk.to are both priced at $49/mo, making them equally accessible Customer Support tools. Together they offer 6 pricing plans with 19 features compared, so the best choice comes down to which features match your needs.
Both tools offer free plans, making them accessible for teams on a budget. Helpshift uses usage-based pricing while Tawk.to uses freemium pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Helpshift Try it free |  Tawk.to Try it free |
|---|---|---|
| Tier 1 | Forever Free $0/monthCheapest Includes
| |
| Tier 2 | Starter $49/monthCheapest $588 / year Includes
| — |
| Tier 3 | ProPopular $99/monthCheapest $1188 / year Includes
| — |
| Tier 4 | Business $199/monthCheapest $2388 / year Includes
| — |
| Tier 5 | Enterprise Custom pricing Includes
| — |
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Helpshift
Helpshift offers a free plan, offers 5 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Helpshift
Try Helpshift freeWhich Should You Choose?
Choose Helpshift if:
- •You prefer Helpshift's free tier features—Basic support features, Limited user access
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Helpshift offers 9 additional features across its plans
- •Your team needs custom enterprise pricing—Helpshift offers negotiated terms for large deployments
Choose Tawk.to if:
- •You prefer Tawk.to's free tier features—Live Chat Software, Email Ticketing System
- •You prioritize Tawk.to's user experience and interface over price (both tools are similarly priced)
- •You need predictable billing — Tawk.to's freemium model avoids surprise overages
Both Helpshift and Tawk.to offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Helpshift includes 2 features, while Tawk.to includes 5 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Helpshift vs Tawk.to
How many pricing plans does Helpshift have vs Tawk.to?
Does Helpshift or Tawk.to offer a free plan?
Can I save money by paying annually for Helpshift or Tawk.to?
What is the most popular Helpshift plan?
Does Helpshift or Tawk.to offer custom enterprise pricing?
What pricing models do Helpshift and Tawk.to use?
How do Helpshift and Tawk.to compare for Customer Support?
Sources
- Helpshift Official Pricing— Vendor pricing page
- Tawk.to Official Pricing— Vendor pricing page
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