Helpshift vs UserVoice: Pricing Comparison 2026
Side-by-side pricing comparison of Helpshift and UserVoice. See all plans, features, and costs at a glance.
Bottom line: Helpshift starts at $49/mo, making it $1284/mo cheaper than UserVoice ($1333.33/mo). Helpshift offers a free plan.
Last updated: March 16, 2026
Helpshift vs UserVoice: Quick Pricing Facts
| Feature | Helpshift | UserVoice |
|---|---|---|
| Starting Price | $49/mo | $1333.33/mo |
| Number of Plans | 5 | 1 |
| Free Tier | Yes | No |
| Pricing Model | usage-based | flat |
| Annual Discount | N/A | N/A |
Helpshift is the more affordable option, starting at $49/mo compared to UserVoice's $1333.33/mo. Both are Customer Support tools with 6 combined pricing plans and 23 features compared.
Helpshift stands out with a free plan for getting started. Helpshift uses usage-based pricing while UserVoice uses flat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Helpshift Try it free |  UserVoice Try it free |
|---|---|---|
| Tier 1 | Enterprise $1333/month $1333 / year Includes
| |
| Tier 2 | Starter $49/monthCheapest $588 / year Includes
| — |
| Tier 3 | ProPopular $99/monthCheapest $1188 / year Includes
| — |
| Tier 4 | Business $199/monthCheapest $2388 / year Includes
| — |
| Tier 5 | Enterprise Custom pricing Includes
| — |
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Helpshift
Helpshift offers a free plan, starts at $1284.33/mo lower ($49/mo vs $1333.33/mo), offers 5 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Helpshift
Try Helpshift freeWhich Should You Choose?
Choose Helpshift if:
- •You want lower per-user costs—Helpshift starts at $49/mo, saving $1284.33/mo compared to UserVoice at $1333.33/mo
- •You need a free plan with Basic support features, Limited user access—Helpshift offers no-cost access with no credit card required
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Helpshift offers 5 additional features across its plans
Choose UserVoice if:
- •You want UserVoice's approach to incremental feature unlocking across its 1 pricing tier
- •UserVoice's feature bundling aligns with how Customer Support teams actually work day-to-day
- •UserVoice better aligns with Customer Support-specific workflows and team collaboration patterns
Helpshift is the more affordable choice [1], starting at $49/mo compared to UserVoice's $1333.33/mo. For a 50-person team on paid plans, this translates to Helpshift saving approximately $64217/month. Helpshift offers 5 pricing tiers compared to UserVoice's 1, giving you more granular control over scaling costs as your team grows. Across all tiers, Helpshift provides 14 total features versus 9 for UserVoice, offering a richer feature set depending on your specific needs. If controlling SaaS spend is a priority, Helpshift offers the better cost-to-value ratio. Consider UserVoice only if its unique capabilities directly address a gap Helpshift cannot fill.
Frequently Asked Questions: Helpshift vs UserVoice
Which is cheaper, Helpshift or UserVoice?
How many pricing plans does Helpshift have vs UserVoice?
Does Helpshift or UserVoice offer a free plan?
Can I save money by paying annually for Helpshift or UserVoice?
What is the most popular Helpshift plan?
Does Helpshift or UserVoice offer custom enterprise pricing?
What pricing models do Helpshift and UserVoice use?
Sources
- Helpshift Official Pricing— Vendor pricing page
- UserVoice Official Pricing— Vendor pricing page
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