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Customer Support

Helpshift vs UserVoice: Pricing Comparison 2026

Side-by-side pricing comparison of Helpshift and UserVoice. See all plans, features, and costs at a glance.

Bottom line: Helpshift starts at $49/mo, making it $1284/mo cheaper than UserVoice ($1333.33/mo). Helpshift offers a free plan.

Last updated: May 26, 2026

Data compiled by Arthur Jacquemin
Updated May 26, 2026
Try Helpshift freeTry UserVoice freeUpdated this monthUpdated this month
Best Value

Helpshift - Helpshift offers a free plan, starts at $1284.33/mo lower ($49/mo vs $1333.33/mo), offers 5 tiers vs 1.

Helpshift vs UserVoice: Quick Pricing Facts

FeatureHelpshiftUserVoice
Starting Price$49/mo$1333.33/mo
Number of Plans51
Free TierYesNo
Pricing Modelusage-basedflat
Annual DiscountN/AN/A

Helpshift is the more affordable option, starting at $49/mo compared to UserVoice's $1333.33/mo. Both are Customer Support tools with 6 combined pricing plans and 23 features compared.

Helpshift stands out with a free plan for getting started. Helpshift uses usage-based pricing while UserVoice uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Helpshift
Helpshift
Try free
UserVoice
UserVoice
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Basic support features
  • Limited user access
Start with Free
Enterprise
$1333/month
$1333 / year
Includes
  • Centralized customer feedback portal
  • Easy feedback capture tools
  • Internal and external communications suite
  • Quantitative enhancement of feedback data
  • Rich taxonomy options
  • Advanced filtering and sorting
  • Customer segmentation
  • Top tier security and compliance
  • Expert onboarding assistance
Start with Enterprise
Tier 2
Starter
$49/monthCheapest
$588 / year
Includes
  • Advanced support features
  • Up to 100 users
  • Email support
Start with Starter
-
Tier 3
ProPopular
$99/monthCheapest
$1188 / year
Includes
  • All Starter features
  • Up to 500 users
  • Priority support
Start with Pro
-
Tier 4
Business
$199/monthCheapest
$2388 / year
Includes
  • All Pro features
  • Custom integrations
  • Dedicated account manager
Start with Business
-
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Unlimited users
  • Custom pricing
Start with Enterprise
-

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Helpshift

In-app customer support and messaging for mobile apps

View all Helpshift plans

UserVoice

Product feedback management and feature request tracking

View all UserVoice plans

Frequently Asked Questions: Helpshift vs UserVoice

Which is cheaper, Helpshift or UserVoice?
As of June 2026, Helpshift starts at a lower price point. Helpshift starts at $49/mo while UserVoice starts at $1333.33/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Helpshift have vs UserVoice?
Helpshift offers 5 pricing plans, while UserVoice offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Helpshift or UserVoice offer a free plan?
Helpshift offers a free plan, while UserVoice does not. If budget is a concern, Helpshift lets you get started at no cost.
Can I save money by paying annually for Helpshift or UserVoice?
Both Helpshift and UserVoice offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Helpshift plan?
The Pro plan is Helpshift's most popular tier, priced at $99/mo. Key features include All Starter features, Up to 500 users, Priority support.
Does Helpshift or UserVoice offer custom enterprise pricing?
Helpshift offers a custom-priced enterprise tier for larger teams. UserVoice lists all its pricing publicly.
What pricing models do Helpshift and UserVoice use?
Helpshift uses a usage-based pricing model, while UserVoice uses flat pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Helpshift Official Pricing- Vendor pricing page
  2. UserVoice Official Pricing- Vendor pricing page

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