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Customer Support

Helpshift vs Zendesk: Pricing Comparison 2026

Side-by-side pricing comparison of Helpshift and Zendesk. See all plans, features, and costs at a glance.

Bottom line: Zendesk starts at $19/mo, making it $30/mo cheaper than Helpshift ($49/mo). Helpshift offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Helpshift freeTry Zendesk freeUpdated this monthPrice updated 11d ago
Best Value

Helpshift - Helpshift offers a free plan.

Helpshift vs Zendesk: Quick Pricing Facts

FeatureHelpshiftZendesk
Starting Price$49/mo$19/mo
Number of Plans58
Free TierYesNo
Pricing Modelusage-basedper-seat
Annual DiscountN/AN/A

Zendesk is the more affordable option, starting at $19/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 13 combined pricing plans and 14 features compared.

Helpshift stands out with a free plan for getting started. Helpshift uses usage-based pricing while Zendesk uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Helpshift
Helpshift
Try free
Zendesk
Zendesk
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Basic support features
  • Limited user access
Start with Free
Support Team
$19/month
Start with Support Team
Tier 2
Starter
$49/monthCheapest
$588 / year
Includes
  • Advanced support features
  • Up to 100 users
  • Email support
Start with Starter
Suite Team
$55/month
Start with Suite Team
Tier 3
ProPopular
$99/monthCheapest
$1188 / year
Includes
  • All Starter features
  • Up to 500 users
  • Priority support
Start with Pro
Suite Professional
$115/month
Start with Suite Professional
Tier 4
Business
$199/monthCheapest
$2388 / year
Includes
  • All Pro features
  • Custom integrations
  • Dedicated account manager
Start with Business
Suite Enterprise + Copilot
Custom pricing
Start with Suite Enterprise + Copilot
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Unlimited users
  • Custom pricing
Start with Enterprise
Copilot
$50/monthCheapest
Start with Copilot
Tier 6
-
Workforce Engagement Bundle
$50/monthCheapest
Start with Workforce Engagement Bundle
Tier 7
-
Contact Center
$83/monthCheapest
Start with Contact Center
Tier 8
-
How can we help? Contact us.
Custom pricing
Start with How can we help? Contact us.

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Helpshift

In-app customer support and messaging for mobile apps

View all Helpshift plans

Zendesk

Customer service and engagement platform with ticketing

View all Zendesk plans

What Reviewers Say

Frequently Asked Questions: Helpshift vs Zendesk

Which is cheaper, Helpshift or Zendesk?
As of July 2026, Zendesk starts at a lower price point. Helpshift starts at $49/mo while Zendesk starts at $19/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Helpshift have vs Zendesk?
Helpshift offers 5 pricing plans, while Zendesk offers 8 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Helpshift or Zendesk offer a free plan?
Helpshift offers a free plan, while Zendesk does not. If budget is a concern, Helpshift lets you get started at no cost.
Can I save money by paying annually for Helpshift or Zendesk?
Both Helpshift and Zendesk offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Helpshift plan?
The Pro plan is Helpshift's most popular tier, priced at $99/mo. Key features include All Starter features, Up to 500 users, Priority support.
Does Helpshift or Zendesk offer custom enterprise pricing?
Yes, both Helpshift and Zendesk offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Helpshift and Zendesk use?
Helpshift uses a usage-based pricing model, while Zendesk uses per-seat pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Helpshift Official Pricing- Vendor pricing page
  2. Zendesk Official Pricing- Vendor pricing page

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