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Customer Support

Hiver vs Kustomer: Pricing Comparison 2026

Side-by-side pricing comparison of Hiver and Kustomer. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo and Kustomer starts at Custom pricing. Compare all 7 pricing tiers side by side.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026

Hiver vs Kustomer: Quick Pricing Facts

FeatureHiverKustomer
Starting Price$25/moCustom pricing
Number of Plans43
Free TierNoYes
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Hiver and Kustomer are both priced at $25/mo, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 40 features compared, so the best choice comes down to which features match your needs.

Kustomer stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Kustomer
Kustomer
Try free
Tier 1
Growth
$25/month
Includes
  • AI Agents
  • AI Copilot
  • Skills
  • AI Knowledge Builder
  • Shared Inbox and ticketing
  • Omnichannel
  • 24*7 support
  • Rule-based Automations
  • Pre-built Analytics
  • Basic integrations
  • Voice
Free
$0/monthCheapest
Includes
  • Kustomer AI for Customers
  • AI Profiles
  • External sources for AI
Tier 2
ProPopular
$55/monthCheapest
Includes
  • Customer Portal
  • Slack channel
  • SLAs
  • CSAT surveys
  • Advanced Analytics
  • Premium integrations
  • API access
  • Voice
Kustomer AI + Platform
Custom pricing
Includes
  • Omnichannel Messaging
  • Conversations & Task Routing
  • SLA Management
Tier 3
Elite
$85/monthCheapest
Includes
  • AI QA
  • AI Insights
  • Customer Intelligence
  • Skill-based routing
  • Custom Objects
  • Personal to Shared Inbox rules
  • SSO, HIPPAA, and custom roles
  • Voice
Kustomer AI
Custom pricing
Includes
  • AI Agent Team Assistant
  • Automated Actions
  • Data Explorer
Tier 4
ALL PLANS
Custom pricing
Includes
  • Setup in minutes Add help articles, connect tools, and import past conversations.
  • Cross-tool actions Looks up orders, issues refunds, and updates records across your systems.
  • Self-improving Learns from every resolution, so the fiftieth reply beats the fifth.
  • Human in the loop Pauses for approval on actions you mark sensitive.
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Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Kustomer

AI-powered CRM for customer service and support

View all Kustomer plans

Frequently Asked Questions: Hiver vs Kustomer

How many pricing plans does Hiver have vs Kustomer?
Hiver offers 4 pricing plans, while Kustomer offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Hiver or Kustomer offer a free plan?
Kustomer offers a free plan, while Hiver does not. If budget is a concern, Kustomer lets you get started at no cost.
What is the most popular Hiver plan?
The Pro plan is Hiver's most popular tier, priced at $55/mo. Key features include Customer Portal, Slack channel, SLAs.
Does Hiver or Kustomer offer custom enterprise pricing?
Yes, both Hiver and Kustomer offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
How do Hiver and Kustomer compare for Customer Support?
Both Hiver and Kustomer are Customer Support tools. Hiver offers 4 plans starting at $25/mo, while Kustomer offers 3 plans starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Hiver Official Pricing- Vendor pricing page
  2. Kustomer Official Pricing- Vendor pricing page

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