Skip to main content
CompareTiers
Customer Support

Chatwoot vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Chatwoot and Hiver. See all plans, features, and costs at a glance.

Bottom line: Chatwoot starts at $19/mo, making it $6/mo cheaper than Hiver ($25/mo). Chatwoot offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Chatwoot freeTry Hiver freePrice updated 10d agoPrice updated 14d ago

Chatwoot vs Hiver: Quick Pricing Facts

FeatureChatwootHiver
Starting Price$19/mo$25/mo
Number of Plans44
Free TierYesYes
Pricing Modelopen-sourceper-seat
Annual DiscountN/AN/A

Chatwoot is the more affordable option, starting at $19/mo compared to Hiver's $25/mo. Both are Customer Support tools with 8 combined pricing plans and 66 features compared.

Both tools offer free plans, making them accessible for teams on a budget. Chatwoot uses open-source pricing while Hiver uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Chatwoot
Chatwoot
Try free
Hiver
Tier 1
Hacker
$0/monthCheapest
Includes
  • Conversations
  • 500/month
  • Live chat
  • Data retention
  • 30 days
Start with Hacker
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Start with FREE
Tier 2
Startups
$19/monthCheapest
Includes
  • Conversations
  • Unlimited *
  • All
  • 300 credits
  • Data retention
  • 1 year
Start with Startups
GROWTH
$25/month
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Start with GROWTH
Tier 3
Business
$39/monthCheapest
Includes
  • Conversations
  • Unlimited *
  • All
  • 500 credits
  • Data retention
  • 2 years
Start with Business
PRO
$55/month
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with PRO
Tier 4
Enterprise
$99/month
Includes
  • Conversations
  • Unlimited *
  • All
  • 800 credits
  • Data retention
  • 3 years
Start with Enterprise
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with ELITE

← Swipe to compare plans →

Ready to get started? Try either tool free — no credit card required.

Try Chatwoot freeFree plan availableTry Hiver freeFree plan available
Find the best deal for your team
Answer 2 quick questions and we'll help you choose the right plan

Chatwoot

Open-source customer engagement suite with live chat

View all Chatwoot plans

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Which Should You Choose?

Choose Chatwoot if:

  • •You need a standalone multi-channel support platform beyond Gmail
  • •You want open-source software with self-hosting capability
  • •Your team doesn't exclusively work in Gmail

Choose Hiver if:

  • •Your team lives in Gmail and wants shared inbox on top of it
  • •You want to add collaboration and assignment to existing Google Workspace email
  • •You need a Gmail-native tool with minimal workflow change

Hiver is a Gmail-based shared inbox tool that adds collaboration features inside Google Workspace, starting at $19/user/month. Chatwoot is a standalone open-source support platform. If your team is 100% Gmail and doesn't want to change email clients, Hiver is less disruptive. If you want a dedicated support platform with live chat and other channels, Chatwoot is more capable.

ShareShare

Frequently Asked Questions: Chatwoot vs Hiver

Which is cheaper, Chatwoot or Hiver?
As of July 2026, Chatwoot starts at a lower price point. Chatwoot starts at $19/mo while Hiver starts at $25/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Chatwoot have vs Hiver?
Chatwoot offers 4 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Chatwoot or Hiver offer a free plan?
Yes, both Chatwoot and Hiver offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
What pricing models do Chatwoot and Hiver use?
Chatwoot uses a open-source pricing model, while Hiver uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Chatwoot and Hiver compare for Customer Support?
Both Chatwoot and Hiver are Customer Support tools. Chatwoot offers 4 plans starting at $19/mo, while Hiver offers 4 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Chatwoot Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

Related Articles

Best Customer Support for Agencies (2026)

Compare customer support pricing for agencies: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 10-50 people.

Best Customer Support for Enterprise (2026)

Compare customer support pricing for enterprise: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 100+ people.

Best Customer Support for Small Teams (2026)

Compare customer support pricing for small teams: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 2-10 people.

Track Price Changes

Get notified when pricing changes for these tools.

See all Chatwoot alternativesSee all Hiver alternativesCustomer SupportCompare more tools