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Chatwoot vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Chatwoot and Hiver. See all plans, features, and costs at a glance.

Bottom line: Chatwoot starts at $19/mo, making it $6/mo cheaper than Hiver ($25/mo). Chatwoot offers a free plan.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Chatwoot freeTry Hiver freePrice updated 3d agoPrice updated 3d ago

Chatwoot vs Hiver: Quick Pricing Facts

FeatureChatwootHiver
Starting Price$19/mo$25/mo
Number of Plans44
Free TierYesNo
Pricing Modelopen-sourceper-seat
Annual DiscountN/AN/A

Chatwoot is the more affordable option, starting at $19/mo compared to Hiver's $25/mo. Both are Customer Support tools with 8 combined pricing plans and 54 features compared.

Chatwoot stands out with a free plan for getting started. Chatwoot uses open-source pricing while Hiver uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Chatwoot
Chatwoot
Try free
Hiver
Tier 1
Hacker
$0/monthCheapest
Includes
  • Conversations
  • 500/month
  • Live chat
  • Data retention
  • 30 days
Start with Hacker
Growth
$25/month
Includes
  • AI Agents
  • AI Copilot
  • Skills
  • AI Knowledge Builder
  • Shared Inbox and ticketing
  • Omnichannel
  • 24*7 support
  • Rule-based Automations
  • Pre-built Analytics
  • Basic integrations
  • Voice
Start with Growth
Tier 2
Startups
$19/monthCheapest
Includes
  • Conversations
  • Unlimited *
  • All
  • 300 credits
  • Data retention
  • 1 year
Start with Startups
ProPopular
$55/month
Includes
  • Customer Portal
  • Slack channel
  • SLAs
  • CSAT surveys
  • Advanced Analytics
  • Premium integrations
  • API access
  • Voice
Start with Pro
Tier 3
Business
$39/monthCheapest
Includes
  • Conversations
  • Unlimited *
  • All
  • 500 credits
  • Data retention
  • 2 years
Start with Business
Elite
$85/month
Includes
  • AI QA
  • AI Insights
  • Customer Intelligence
  • Skill-based routing
  • Custom Objects
  • Personal to Shared Inbox rules
  • SSO, HIPPAA, and custom roles
  • Voice
Start with Elite
Tier 4
Enterprise
$99/monthCheapest
Includes
  • Conversations
  • Unlimited *
  • All
  • 800 credits
  • Data retention
  • 3 years
Start with Enterprise
ALL PLANS
Custom pricing
Includes
  • Setup in minutes Add help articles, connect tools, and import past conversations.
  • Cross-tool actions Looks up orders, issues refunds, and updates records across your systems.
  • Self-improving Learns from every resolution, so the fiftieth reply beats the fifth.
  • Human in the loop Pauses for approval on actions you mark sensitive.
Start with ALL PLANS

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Chatwoot

Open-source customer engagement suite with live chat

View all Chatwoot plans

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Which Should You Choose?

Choose Chatwoot if:

  • •You need a standalone multi-channel support platform beyond Gmail
  • •You want open-source software with self-hosting capability
  • •Your team doesn't exclusively work in Gmail

Choose Hiver if:

  • •Your team lives in Gmail and wants shared inbox on top of it
  • •You want to add collaboration and assignment to existing Google Workspace email
  • •You need a Gmail-native tool with minimal workflow change

Hiver is a Gmail-based shared inbox tool that adds collaboration features inside Google Workspace, starting at $19/user/month. Chatwoot is a standalone open-source support platform. If your team is 100% Gmail and doesn't want to change email clients, Hiver is less disruptive. If you want a dedicated support platform with live chat and other channels, Chatwoot is more capable.

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Frequently Asked Questions: Chatwoot vs Hiver

Which is cheaper, Chatwoot or Hiver?
As of August 2026, Chatwoot starts at a lower price point. Chatwoot starts at $19/mo while Hiver starts at $25/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Chatwoot have vs Hiver?
Chatwoot offers 4 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Chatwoot or Hiver offer a free plan?
Chatwoot offers a free plan, while Hiver does not. If budget is a concern, Chatwoot lets you get started at no cost.
What is the most popular Hiver plan?
The Pro plan is Hiver's most popular tier, priced at $55/mo. Key features include Customer Portal, Slack channel, SLAs.
Does Chatwoot or Hiver offer custom enterprise pricing?
Hiver offers a custom-priced enterprise tier for larger teams. Chatwoot lists all its pricing publicly.
What pricing models do Chatwoot and Hiver use?
Chatwoot uses a open-source pricing model, while Hiver uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Chatwoot and Hiver compare for Customer Support?
Both Chatwoot and Hiver are Customer Support tools. Chatwoot offers 4 plans starting at $19/mo, while Hiver offers 4 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Chatwoot Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

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