Chatwoot vs Hiver: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Hiver. See all plans, features, and costs at a glance.
Bottom line: Chatwoot starts at $19/mo, making it $6/mo cheaper than Hiver ($25/mo). Chatwoot offers a free plan.
Last updated: March 16, 2026
Chatwoot vs Hiver: Quick Pricing Facts
| Feature | Chatwoot | Hiver |
|---|---|---|
| Starting Price | $19/mo | $25/mo |
| Number of Plans | 4 | 4 |
| Free Tier | Yes | Yes |
| Pricing Model | open-source | per-seat |
| Annual Discount | N/A | N/A |
Chatwoot is the more affordable option, starting at $19/mo compared to Hiver's $25/mo. Both are Customer Support tools with 8 combined pricing plans and 62 features compared.
Both tools offer free plans, making them accessible for teams on a budget. Chatwoot uses open-source pricing while Hiver uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try it free |  Hiver Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest Includes
| |
| Tier 2 | Startups $19/monthCheapest Includes
| GrowthPopular $25/month $25 / year Includes
|
| Tier 3 | Business $39/monthCheapest Includes
| Pro $65/month $65 / year Includes
|
| Tier 4 | Enterprise $99/monthCheapest Includes
| Elite $105/month $105 / year Includes
|
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Which Should You Choose?
Choose Chatwoot if:
- •You want lower per-user costs—Chatwoot starts at $19/mo, saving $6/mo compared to Hiver at $25/mo
- •You prefer Chatwoot's free tier features—Conversations, 500/month
- •Chatwoot's 4-tier open-source structure gives clearer cost visibility for budget planning
Choose Hiver if:
- •You prefer Hiver's free tier features—Ticketing and support channels, Email, Live Chat & Knowledge Base
- •You want more features built-in—Hiver offers 16 additional features across its plans
- •Hiver's per-seat pricing lets you match exact team size without tier gaps
Both Chatwoot and Hiver offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Chatwoot includes 5 features, while Hiver includes 9 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Chatwoot vs Hiver
Which is cheaper, Chatwoot or Hiver?
How many pricing plans does Chatwoot have vs Hiver?
Does Chatwoot or Hiver offer a free plan?
Can I save money by paying annually for Chatwoot or Hiver?
What is the most popular Hiver plan?
What pricing models do Chatwoot and Hiver use?
How do Chatwoot and Hiver compare for Customer Support?
Sources
- Chatwoot Official Pricing— Vendor pricing page
- Hiver Official Pricing— Vendor pricing page
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