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Customer Support

Hiver vs Zoho Desk: Pricing Comparison 2026

Side-by-side pricing comparison of Hiver and Zoho Desk. See all plans, features, and costs at a glance.

Bottom line: Zoho Desk starts at $7/mo, making it $18/mo cheaper than Hiver ($25/mo). Hiver offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Hiver freeTry Zoho Desk freeAffiliateUpdated this monthUpdated this month
Best Value

Zoho Desk - Zoho Desk offers a free plan, starts at $18/mo lower ($7/mo vs $25/mo), offers 5 tiers vs 4.

Hiver vs Zoho Desk: Quick Pricing Facts

FeatureHiverZoho Desk
Starting Price$25/mo$7/mo
Number of Plans45
Free TierYesYes
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Zoho Desk is the more affordable option, starting at $7/mo compared to Hiver's $25/mo. Both are Customer Support tools with 9 combined pricing plans and 82 features compared.

Both tools offer free plans, making them accessible for teams on a budget.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Zoho Desk
Zoho Desk
Try freeAffiliate
Tier 1
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Free
$0/monthCheapest
Includes
  • Gestion des tickets facilitée par e-mail
  • 3 licences utilisateur
Tier 2
GROWTH
$25/month
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Express
$7/monthCheapest
$7 / year
Includes
  • Messagerie électronique
  • Réseaux sociaux
  • Formulaires Web
  • Attribution directe
  • Workflows
  • Domaine personnalisé
  • Remontées multi-niveaux
  • Calendrier et historique des tickets
  • Gestion des contacts
Tier 3
PRO
$55/month
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Standard
$14/monthCheapest
$14 / year
Includes
  • Messagerie professionnelle
  • Messagerie instantanée
  • Forum communautaire
  • IA générative
  • Modes de travail
  • Base de connaissances
  • Widget de libre-service ASAP
  • Niveaux de satisfaction client
  • Rapports et tableaux de bord personnalisés
Tier 4
ELITE
$85/month
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
ProfessionalPopular
$23/monthCheapest
$23 / year
Includes
  • Téléphonie
  • Blueprints
  • Multiservice
  • Attribution de tickets circulaire
  • Champs de recherche personnalisés
  • Centre d'assistance multilingue
  • Génération de tickets parent-enfant
  • Actions personnalisées
  • Webhooks
Tier 5
-
Enterprise
$40/monthCheapest
$40 / year
Includes
  • Agents IA
  • Robot de réponse
  • Zia, assistante IA
  • Tchat en direct (Zoho SalesIQ)
  • Conversations guidées
  • Attribution basée sur les compétences
  • IVR multiniveau
  • Centre d'assistance multimarque
  • Modules personnalisés
  • Sandbox

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Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Zoho Desk

Context-aware helpdesk software from Zoho

View all Zoho Desk plans

Frequently Asked Questions: Hiver vs Zoho Desk

Which is cheaper, Hiver or Zoho Desk?
As of July 2026, Zoho Desk starts at a lower price point. Hiver starts at $25/mo while Zoho Desk starts at $7/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Hiver have vs Zoho Desk?
Hiver offers 4 pricing plans, while Zoho Desk offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Hiver or Zoho Desk offer a free plan?
Yes, both Hiver and Zoho Desk offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Hiver or Zoho Desk?
Both Hiver and Zoho Desk offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Zoho Desk plan?
The Professional plan is Zoho Desk's most popular tier, priced at $23/mo. Key features include Téléphonie, Blueprints, Multiservice.
How do Hiver and Zoho Desk compare for Customer Support?
Both Hiver and Zoho Desk are Customer Support tools. Hiver offers 4 plans starting at $25/mo, while Zoho Desk offers 5 plans starting at $7/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Hiver Official Pricing- Vendor pricing page
  2. Zoho Desk Official Pricing- Vendor pricing page

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