Freshdesk vs Hiver: Pricing Comparison 2026
Side-by-side pricing comparison of Freshdesk and Hiver. See all plans, features, and costs at a glance.
Bottom line: Freshdesk starts at $19/mo, making it $6/mo cheaper than Hiver ($25/mo). Hiver offers a free plan.
Last updated: July 6, 2026
Freshdesk vs Hiver: Quick Pricing Facts
| Feature | Freshdesk | Hiver |
|---|---|---|
| Starting Price | $19/mo | $25/mo |
| Number of Plans | 3 | 4 |
| Free Tier | No | Yes |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Freshdesk is the more affordable option, starting at $19/mo compared to Hiver's $25/mo. Both are Customer Support tools with 7 combined pricing plans and 43 features compared.
Hiver stands out with a free plan for getting started.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Freshdesk Try freeAffiliate |  Hiver Try free |
|---|---|---|
| Tier 1 | Growth $19/month | FREE $0/monthCheapest Includes
|
| Tier 2 | ProPopular $55/month | GROWTH $25/monthCheapest Includes
|
| Tier 3 | Enterprise $89/month | PRO $55/monthCheapest Includes
|
| Tier 4 | - | ELITE $85/monthCheapest Includes
|
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What Reviewers Say
Which Should You Choose?
Choose Freshdesk if:
- •You need a full-featured helpdesk with ticketing, phone support, knowledge base, and multi-channel routing
- •Freshdesk's free tier for 2 agents with email ticketing provides a no-cost starting point
- •Your support spans email, chat, phone, and social media with structured ticket management
- •Freshdesk's marketplace of 1,000+ integrations and Freshworks ecosystem expand capabilities
Choose Hiver if:
- •Your team works in Gmail and wants helpdesk features without leaving the inbox
- •Hiver adds shared inbox, assignment, SLA tracking, and automation to Gmail natively
- •Your team's adoption will be faster with a tool that enhances Gmail rather than replacing it
- •Simple support workflows (shared email, internal notes, collision detection) are all you need
Freshdesk and Hiver solve support differently: Freshdesk replaces your inbox with a helpdesk, while Hiver enhances your inbox with helpdesk features. Freshdesk: Free for 2 agents. Growth at $18/agent/month. Pro at $59/agent/month. Enterprise at $95/agent/month. Hiver: Lite at $19/user/month. Growth at $29/user/month. Pro at $49/user/month. Freshdesk's advantage: comprehensive helpdesk features. Multi-channel support, phone via Freshcaller, knowledge base, community forums, and advanced automation. The Freshworks ecosystem adds CRM (Freshsales) and IT service management (Freshservice) for a unified platform. Hiver's advantage: Gmail-native experience. Your team stays in Gmail, and helpdesk features appear as native additions. Shared inboxes, SLA tracking, and automation work within the familiar Gmail interface. No context switching, no new tool to learn, no workflow disruption. For teams that need a dedicated helpdesk with multi-channel support, Freshdesk provides the structure and features. For teams that primarily handle email support and want to enhance Gmail rather than replace it, Hiver's approach minimizes change management.
Frequently Asked Questions: Freshdesk vs Hiver
Which is cheaper, Freshdesk or Hiver?
How many pricing plans does Freshdesk have vs Hiver?
Does Freshdesk or Hiver offer a free plan?
What is the most popular Freshdesk plan?
How do Freshdesk and Hiver compare for Customer Support?
Sources
- Freshdesk Official Pricing- Vendor pricing page
- Hiver Official Pricing- Vendor pricing page
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