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Freshdesk vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Freshdesk and Hiver. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo, making it $4/mo cheaper than Freshdesk ($29/mo). Neither offers a free plan.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Freshdesk freeAffiliateTry Hiver freePrice updated 4d agoPrice updated 4d ago

Freshdesk vs Hiver: Quick Pricing Facts

FeatureFreshdeskHiver
Starting Price$29/mo$25/mo
Number of Plans34
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Hiver is the more affordable option, starting at $25/mo compared to Freshdesk's $29/mo. Both are Customer Support tools with 7 combined pricing plans and 60 features compared. At comparable tiers, the monthly price difference is $6.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Freshdesk
Freshdesk
Try freeAffiliate
Hiver
Tier 1
GrowthPopular
$49/month
Includes
  • Freddy AI Agent (first 500 sessions included)
  • Ticketing & shared inbox
  • Customer portal & knowledge base
  • Out-of-the-box analytics & reporting
  • Threads & tasks
  • Roles & permissions
  • Additional AI Agent sessions $49/100 sessions
  • Day passes at $2/pass
  • Connector app tasks at $80/5000 tasks
Start with Growth
Growth
$25/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Skills
  • AI Knowledge Builder
  • Shared Inbox and ticketing
  • Omnichannel
  • 24*7 support
  • Rule-based Automations
  • Pre-built Analytics
  • Basic integrations
  • Voice
Start with Growth
Tier 2
ProPopular
$29/monthCheapest
Includes
  • Freddy AI Agent (first 500 sessions included)
  • Multilingual helpdesk
  • Custom dashboards & reporting
  • Intelligent routing
  • Multiple SLA policies
  • External collaborators
  • Freddy AI Copilot $29/agent/month
  • Additional AI Agent sessions $49/100 sessions
  • Day passes at $7/pass
  • Connector app tasks at $80/5000 tasks
Start with Pro
ProPopular
$55/month
Includes
  • Customer Portal
  • Slack channel
  • SLAs
  • CSAT surveys
  • Advanced Analytics
  • Premium integrations
  • API access
  • Voice
Start with Pro
Tier 3
EnterprisePopular
$29/monthCheapest
Includes
  • Freddy AI Agent (first 500 sessions included)
  • Freddy AI Insights
  • Skill-based routing
  • Sandbox
  • Audit logs
  • Allowed domains & IP whitelisting
  • Freddy AI Copilot $29/agent/month
  • Additional AI Agent sessions $49/100 sessions
  • Day passes at $12/pass
  • Connector app tasks at $80/5000 tasks
Start with Enterprise
Elite
$85/month
Includes
  • AI QA
  • AI Insights
  • Customer Intelligence
  • Skill-based routing
  • Custom Objects
  • Personal to Shared Inbox rules
  • SSO, HIPPAA, and custom roles
  • Voice
Start with Elite
Tier 4
-
ALL PLANS
Custom pricing
Includes
  • Setup in minutes Add help articles, connect tools, and import past conversations.
  • Cross-tool actions Looks up orders, issues refunds, and updates records across your systems.
  • Self-improving Learns from every resolution, so the fiftieth reply beats the fifth.
  • Human in the loop Pauses for approval on actions you mark sensitive.
Start with ALL PLANS

← Swipe to compare plans →

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Freshdesk

Cloud-based helpdesk software with omnichannel support

View all Freshdesk plans

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

What Reviewers Say

Which Should You Choose?

Choose Freshdesk if:

  • •You need a full-featured helpdesk with ticketing, phone support, knowledge base, and multi-channel routing
  • •Freshdesk's free tier for 2 agents with email ticketing provides a no-cost starting point
  • •Your support spans email, chat, phone, and social media with structured ticket management
  • •Freshdesk's marketplace of 1,000+ integrations and Freshworks ecosystem expand capabilities

Choose Hiver if:

  • •Your team works in Gmail and wants helpdesk features without leaving the inbox
  • •Hiver adds shared inbox, assignment, SLA tracking, and automation to Gmail natively
  • •Your team's adoption will be faster with a tool that enhances Gmail rather than replacing it
  • •Simple support workflows (shared email, internal notes, collision detection) are all you need

Freshdesk and Hiver solve support differently: Freshdesk replaces your inbox with a helpdesk, while Hiver enhances your inbox with helpdesk features. Freshdesk: Free for 2 agents. Growth at $18/agent/month. Pro at $59/agent/month. Enterprise at $95/agent/month. Hiver: Lite at $19/user/month. Growth at $29/user/month. Pro at $49/user/month. Freshdesk's advantage: comprehensive helpdesk features. Multi-channel support, phone via Freshcaller, knowledge base, community forums, and advanced automation. The Freshworks ecosystem adds CRM (Freshsales) and IT service management (Freshservice) for a unified platform. Hiver's advantage: Gmail-native experience. Your team stays in Gmail, and helpdesk features appear as native additions. Shared inboxes, SLA tracking, and automation work within the familiar Gmail interface. No context switching, no new tool to learn, no workflow disruption. For teams that need a dedicated helpdesk with multi-channel support, Freshdesk provides the structure and features. For teams that primarily handle email support and want to enhance Gmail rather than replace it, Hiver's approach minimizes change management.

Try Freshdesk freeFrom $29/mo
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Frequently Asked Questions: Freshdesk vs Hiver

Which is cheaper, Freshdesk or Hiver?
As of August 2026, Hiver starts at a lower price point. Freshdesk starts at $29/mo while Hiver starts at $25/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Freshdesk have vs Hiver?
Freshdesk offers 3 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Freshdesk plan?
The Growth plan is Freshdesk's most popular tier, priced at $49/mo. Key features include Freddy AI Agent (first 500 sessions included), Ticketing & shared inbox, Customer portal & knowledge base.
What is the most popular Hiver plan?
The Pro plan is Hiver's most popular tier, priced at $55/mo. Key features include Customer Portal, Slack channel, SLAs.
Does Freshdesk or Hiver offer custom enterprise pricing?
Hiver offers a custom-priced enterprise tier for larger teams. Freshdesk lists all its pricing publicly.
How do Freshdesk and Hiver compare for Customer Support?
Both Freshdesk and Hiver are Customer Support tools. Freshdesk offers 3 plans starting at $29/mo, while Hiver offers 4 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Freshdesk Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

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