Freshdesk vs Hiver: Pricing Comparison 2026
Side-by-side pricing comparison of Freshdesk and Hiver. See all plans, features, and costs at a glance.
Bottom line: Freshdesk starts at $19/mo, making it $6/mo cheaper than Hiver ($25/mo). Hiver offers a free plan.
Last updated: March 16, 2026
Freshdesk vs Hiver: Quick Pricing Facts
| Feature | Freshdesk | Hiver |
|---|---|---|
| Starting Price | $19/mo | $25/mo |
| Number of Plans | 3 | 4 |
| Free Tier | No | Yes |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Freshdesk is the more affordable option, starting at $19/mo compared to Hiver's $25/mo. Both are Customer Support tools with 7 combined pricing plans and 39 features compared. At comparable tiers, the monthly price difference is $30.
Hiver stands out with a free plan for getting started.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Freshdesk Try it free |  Hiver Try it free |
|---|---|---|
| Tier 1 | Growth $19/month | Free $0/monthCheapest Includes
|
| Tier 2 | ProPopular $55/month | GrowthPopular $25/monthCheapest $25 / year Includes
|
| Tier 3 | Enterprise $89/month | Pro $65/monthCheapest $65 / year Includes
|
| Tier 4 | — | Elite $105/monthCheapest $105 / year Includes
|
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What Reviewers Say
Hiver
Hiver offers a free plan, offers 4 tiers vs 3.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Hiver
Try Hiver freeWhich Should You Choose?
Choose Freshdesk if:
- •You want lower per-user costs—Freshdesk starts at $19/mo, saving $6/mo compared to Hiver at $25/mo
- •You need predictable billing — Freshdesk's per-seat model avoids surprise overages
- •Freshdesk keeps its feature set lean, which means faster onboarding and less complexity
Choose Hiver if:
- •You need a free plan with Ticketing and support channels, Email, Live Chat & Knowledge Base—Hiver offers no-cost access with no credit card required
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Hiver offers 39 additional features across its plans
Hiver offers a free plan [1], eliminating the cost barrier for evaluation, while Freshdesk requires paid subscription from the start. This gives Hiver a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Hiver's free tier, upgrading to a paid plan at approximately $25/mo provides substantial additional functionality. Compare this pricing path against Freshdesk's tiering starting at $19/mo to assess total cost of ownership over 12 months. Hiver's 4 tiers provide flexibility at different budgets, while Freshdesk's 3 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Hiver is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: Freshdesk vs Hiver
Which is cheaper, Freshdesk or Hiver?
How many pricing plans does Freshdesk have vs Hiver?
Does Freshdesk or Hiver offer a free plan?
Can I save money by paying annually for Freshdesk or Hiver?
What is the most popular Freshdesk plan?
What is the most popular Hiver plan?
How do Freshdesk and Hiver compare for Customer Support?
Sources
- Freshdesk Official Pricing— Vendor pricing page
- Hiver Official Pricing— Vendor pricing page
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