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Customer Support

Hiver vs Talkdesk: Pricing Comparison 2026

Side-by-side pricing comparison of Hiver and Talkdesk. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo, making it $60/mo cheaper than Talkdesk ($85/mo). Hiver offers a free plan.

Last updated: August 17, 2026

Data compiled by Arthur Jacquemin
Updated August 17, 2026
Try Hiver freeTry Talkdesk freePrice updated 2d ago
Best Value

Hiver - Hiver offers a free plan, starts at $60/mo lower ($25/mo vs $85/mo).

Hiver vs Talkdesk: Quick Pricing Facts

FeatureHiverTalkdesk
Starting Price$25/mo$85/mo
Number of Plans44
Free TierYesNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Hiver is the more affordable option, starting at $25/mo compared to Talkdesk's $85/mo. Both are Customer Support tools with 8 combined pricing plans and 70 features compared.

Hiver stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Hiver
Talkdesk
Talkdesk
Try free
Tier 1
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Start with FREE
Digital Essentials
$85/month
Includes
  • CXA
  • Digital Engagement (Email, Chat, SMS, Social Messaging)
  • Studio & Routing
  • Connections
  • API Access
  • Real-time Dashboards (Live)
  • Guardian
Start with Digital Essentials
Tier 2
GROWTH
$25/monthCheapest
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Start with GROWTH
Voice Essentials
$105/month
Includes
  • CXA
  • Voice Engagement
  • Speech Recognition
  • Voicemail Transcription
  • Studio & Routing
  • Business Intelligence (Explore)
  • API Access
Start with Voice Essentials
Tier 3
PRO
$55/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with PRO
Elite
$165/month
Includes
  • Custom Reporting with Live and Explore
  • Screen Recording
  • Performance Management
  • Workforce Management
  • Automated Notifications
Start with Elite
Tier 4
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with ELITE
Industry Experience CloudsPopular
$225/month
Includes
  • Financial Services
  • Insurance
  • Healthcare & Life Sciences
  • Retail & Consumer Goods
  • Travel & Hospitality
  • Utilities
  • Commercial & Residential Services
  • Government (custom-priced)
Start with Industry Experience Clouds

← Swipe to compare plans →

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Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Talkdesk

AI-first cloud contact center platform

View all Talkdesk plans

Frequently Asked Questions: Hiver vs Talkdesk

Which is cheaper, Hiver or Talkdesk?
As of August 2026, Hiver starts at a lower price point. Hiver starts at $25/mo while Talkdesk starts at $85/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Hiver have vs Talkdesk?
Hiver offers 4 pricing plans, while Talkdesk offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Hiver or Talkdesk offer a free plan?
Hiver offers a free plan, while Talkdesk does not. If budget is a concern, Hiver lets you get started at no cost.
What is the most popular Talkdesk plan?
The Industry Experience Clouds plan is Talkdesk's most popular tier, priced at $225/mo. Key features include Financial Services, Insurance, Healthcare & Life Sciences.
How do Hiver and Talkdesk compare for Customer Support?
Both Hiver and Talkdesk are Customer Support tools. Hiver offers 4 plans starting at $25/mo, while Talkdesk offers 4 plans starting at $85/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Hiver Official Pricing- Vendor pricing page
  2. Talkdesk Official Pricing- Vendor pricing page

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