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Customer Support

Intercom vs Missive: Pricing Comparison 2026

Side-by-side pricing comparison of Intercom and Missive. See all plans, features, and costs at a glance.

Bottom line: Missive starts at $14/mo, making it $15/mo cheaper than Intercom ($29/mo). Neither offers a free plan.

Last updated: March 16, 2026

Data compiled by Arthur Jacquemin
Updated March 16, 2026

Intercom vs Missive: Quick Pricing Facts

FeatureIntercomMissive
Starting Price$29/mo$14/mo
Number of Plans33
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Missive is the more affordable option, starting at $14/mo compared to Intercom's $29/mo. Both are Customer Support tools with 6 combined pricing plans and 42 features compared.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Intercom
Intercom
Try it free
Tier 1
Essential
$29/month
$2 / year
Includes
  • Fin AI Agent
  • Messenger
  • Shared Inbox and Ticketing system
  • Pre-built reports
  • Public Help Center
Start with Essential
Starter
$14/monthCheapest
Includes
  • Billed yearly
  • Billed monthly
  • Email, SMS, social accounts
  • Team spaces and inboxes
  • Conversations and tasks
  • SOC 2 Type II compliance
Start with Starter
Tier 2
Advanced
$85/month
$7 / year
Includes
  • Fin AI Agent
  • Multiple team Inboxes
  • Workflows automation builder
  • Round robin assignment
  • Private and multilingual Help Center
  • Includes 20 free Lite seats
Start with Advanced
Productive
$24/monthCheapest
Includes
  • Billed yearly
  • Billed monthly
  • Everything in
  • plus
  • Up to 50 users
  • Integrations with external tools
  • Rules & automations
  • Basic analytics & reporting
  • API access
Start with Productive
Tier 3
Expert
$132/month
$11 / year
Includes
  • Fin AI Agent
  • Collaboration, security, and multibrand features
  • SSO & identity management
  • HIPAA support
  • Service level agreements (SLAs)
  • Multibrand Messenger / Help Center
  • Includes 50 free Lite seats
Start with Expert
Business
$36/monthCheapest
Includes
  • Billed yearly
  • Billed monthly
  • Everything in
  • plus
  • SAML and SSO
  • IP restriction
  • Advanced analytics & reporting
  • Personalized team onboarding
  • Personalized team onboarding
Start with Business

Swipe to compare plans →

Intercom

AI-powered customer messaging and support platform

View all Intercom plans

Missive

Team inbox and chat app for collaborative email

View all Missive plans

What Reviewers Say

Our Pick

Missive

Missive starts at $15/mo lower ($14/mo vs $29/mo).

Based on pricing data only. Review the full comparison below for your specific needs.

Best value: Missive

Try Missive free

Which Should You Choose?

Choose Intercom if:

  • You want Intercom's approach to incremental feature unlocking across its 3 pricing tiers
  • Intercom keeps its feature set lean, which means faster onboarding and less complexity
  • You need a Customer Support tool that scales with your team — Intercom's tier progression supports that

Choose Missive if:

  • You want lower per-user costs—Missive starts at $14/mo, saving $15/mo compared to Intercom at $29/mo
  • You want more features built-in—Missive offers 6 additional features across its plans
  • Missive's 3-tier per-seat structure gives clearer cost visibility for budget planning

Missive is the more affordable choice [1], starting at $14/mo compared to Intercom's $29/mo. For a 50-person team on paid plans, this translates to Missive saving approximately $750/month. Missive offers 3 pricing tiers compared to Intercom's 3, giving you more granular control over scaling costs as your team grows. Across all tiers, Missive provides 24 total features versus 18 for Intercom, offering a richer feature set depending on your specific needs. The pricing math favors Missive for most team sizes. Intercom becomes worth the premium only when its differentiating features are central to your workflow.

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Frequently Asked Questions: Intercom vs Missive

Which is cheaper, Intercom or Missive?
As of March 2026, Missive starts at a lower price point. Intercom starts at $29/mo while Missive starts at $14/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Intercom have vs Missive?
Intercom offers 3 pricing plans, while Missive offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Can I save money by paying annually for Intercom or Missive?
Both Intercom and Missive offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
How do Intercom and Missive compare for Customer Support?
Both Intercom and Missive are Customer Support tools. Intercom offers 3 plans starting at $29/mo, while Missive offers 3 plans starting at $14/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.

Sources

  1. Intercom Official PricingVendor pricing page
  2. Missive Official PricingVendor pricing page

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