Chatwoot vs Intercom: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Intercom. See all plans, features, and costs at a glance.
Bottom line: Chatwoot starts at $19/mo, making it $10/mo cheaper than Intercom ($29/mo). Chatwoot offers a free plan.
Last updated: July 2, 2026
Chatwoot vs Intercom: Quick Pricing Facts
| Feature | Chatwoot | Intercom |
|---|---|---|
| Starting Price | $19/mo | $29/mo |
| Number of Plans | 4 | 3 |
| Free Tier | Yes | No |
| Pricing Model | open-source | per-seat |
| Annual Discount | N/A | N/A |
Chatwoot is the more affordable option, starting at $19/mo compared to Intercom's $29/mo. Both are Customer Support tools with 7 combined pricing plans and 41 features compared.
Chatwoot stands out with a free plan for getting started. Chatwoot uses open-source pricing while Intercom uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try free |  Intercom Try free |
|---|---|---|
| Tier 1 | Essential $29/month $2 / year Includes
| |
| Tier 2 | Startups $19/monthCheapest Includes
| Advanced $85/month $7 / year Includes
|
| Tier 3 | Business $39/monthCheapest Includes
| Expert $132/month $11 / year Includes
|
| Tier 4 | Enterprise $99/monthCheapest Includes
| - |
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What Reviewers Say
Which Should You Choose?
Choose Chatwoot if:
- •You want an open-source customer engagement platform that you can self-host for complete data control
- •Chatwoot's community edition is free with unlimited agents, channels, and conversations
- •Your organization needs self-hosted customer support for data sovereignty or compliance reasons
- •Multi-channel support (website chat, email, social media, WhatsApp) without per-agent pricing
Choose Intercom if:
- •You want AI-powered conversational support with Fin chatbot resolving queries automatically
- •Intercom's product tours, onboarding flows, and in-app messaging extend beyond support into engagement
- •Your SaaS product needs sophisticated customer communication with segmentation and automated messaging
- •Intercom's platform maturity, analytics, and integrations serve enterprise customer engagement needs
Chatwoot and Intercom compete for customer communication, with fundamentally different business models. Chatwoot is open-source: Community Edition is free to self-host with unlimited agents and conversations. Cloud-hosted starts at $19/agent/month. Multi-channel support includes website chat, email, Facebook, Instagram, WhatsApp, Telegram, and SMS. Intercom is a proprietary platform: Essential at $39/seat/month. Advanced at $99/seat/month. Expert at $139/seat/month. AI chatbot (Fin), product tours, in-app messaging, and customer engagement tools. Chatwoot's advantage: open-source and cost. Self-hosting Chatwoot is genuinely free - no per-agent fees, no message limits, no feature gates. For companies with compliance requirements or budget constraints, unlimited agents at zero software cost is compelling. The platform covers the core support workflow: live chat, email, social media, and basic automation. Intercom's advantage: sophistication. Fin AI resolves conversations without human agents. Product tours guide users through features. Targeted messaging based on user behavior drives engagement. The platform goes beyond support into product-led growth - a category Chatwoot does not address. For teams that need affordable, self-hosted customer support, Chatwoot provides remarkable value at no software cost. For SaaS companies that want AI-powered support plus customer engagement and product adoption tools, Intercom's platform justifies the premium.
Frequently Asked Questions: Chatwoot vs Intercom
Which is cheaper, Chatwoot or Intercom?
How many pricing plans does Chatwoot have vs Intercom?
Does Chatwoot or Intercom offer a free plan?
Can I save money by paying annually for Chatwoot or Intercom?
What pricing models do Chatwoot and Intercom use?
How do Chatwoot and Intercom compare for Customer Support?
Sources
- Chatwoot Official Pricing- Vendor pricing page
- Intercom Official Pricing- Vendor pricing page
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