Chatwoot vs Intercom: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Intercom. See all plans, features, and costs at a glance.
Bottom line: Chatwoot starts at $19/mo, making it $10/mo cheaper than Intercom ($29/mo). Chatwoot offers a free plan.
Last updated: March 16, 2026
Chatwoot vs Intercom: Quick Pricing Facts
| Feature | Chatwoot | Intercom |
|---|---|---|
| Starting Price | $19/mo | $29/mo |
| Number of Plans | 4 | 3 |
| Free Tier | Yes | No |
| Pricing Model | open-source | per-seat |
| Annual Discount | N/A | N/A |
Chatwoot is the more affordable option, starting at $19/mo compared to Intercom's $29/mo. Both are Customer Support tools with 7 combined pricing plans and 41 features compared.
Chatwoot stands out with a free plan for getting started. Chatwoot uses open-source pricing while Intercom uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try it free |  Intercom Try it free |
|---|---|---|
| Tier 1 | Essential $29/month $2 / year Includes
| |
| Tier 2 | Startups $19/monthCheapest Includes
| Advanced $85/month $7 / year Includes
|
| Tier 3 | Business $39/monthCheapest Includes
| Expert $132/month $11 / year Includes
|
| Tier 4 | Enterprise $99/monthCheapest Includes
| — |
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What Reviewers Say
Chatwoot
Chatwoot offers a free plan, starts at $10/mo lower ($19/mo vs $29/mo), offers 4 tiers vs 3.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Chatwoot
Try Chatwoot freeWhich Should You Choose?
Choose Chatwoot if:
- •You want lower per-user costs—Chatwoot starts at $19/mo, saving $10/mo compared to Intercom at $29/mo
- •You need a free plan with Conversations, 500/month—Chatwoot offers no-cost access with no credit card required
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Chatwoot offers 5 additional features across its plans
Choose Intercom if:
- •You need predictable billing — Intercom's per-seat model avoids surprise overages
- •Intercom's feature bundling aligns with how Customer Support teams actually work day-to-day
- •Intercom better aligns with Customer Support-specific workflows and team collaboration patterns
Chatwoot is the more affordable choice [1], starting at $19/mo compared to Intercom's $29/mo. For a 50-person team on paid plans, this translates to Chatwoot saving approximately $500/month. Chatwoot offers 4 pricing tiers compared to Intercom's 3, giving you more granular control over scaling costs as your team grows. Across all tiers, Chatwoot provides 23 total features versus 18 for Intercom, offering a richer feature set depending on your specific needs. If controlling SaaS spend is a priority, Chatwoot offers the better cost-to-value ratio. Consider Intercom only if its unique capabilities directly address a gap Chatwoot cannot fill.
Frequently Asked Questions: Chatwoot vs Intercom
Which is cheaper, Chatwoot or Intercom?
How many pricing plans does Chatwoot have vs Intercom?
Does Chatwoot or Intercom offer a free plan?
Can I save money by paying annually for Chatwoot or Intercom?
What pricing models do Chatwoot and Intercom use?
How do Chatwoot and Intercom compare for Customer Support?
Sources
- Chatwoot Official Pricing— Vendor pricing page
- Intercom Official Pricing— Vendor pricing page
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