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Customer Support

Kustomer vs LiveChat: Pricing Comparison 2026

Side-by-side pricing comparison of Kustomer and LiveChat. See all plans, features, and costs at a glance.

Bottom line: Kustomer starts at Custom pricing and LiveChat starts at $19/mo. Compare all 7 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Kustomer freeTry LiveChat freeUpdated this monthPrice updated 11d ago

Kustomer vs LiveChat: Quick Pricing Facts

FeatureKustomerLiveChat
Starting PriceCustom pricing$19/mo
Number of Plans34
Free TierYesNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Kustomer and LiveChat are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 42 features compared, so the best choice comes down to which features match your needs.

Kustomer stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Kustomer
Kustomer
Try free
LiveChat
LiveChat
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Kustomer AI for Customers
  • AI Profiles
  • External sources for AI
Start with Free
Starter
$19/month
Includes
  • Text Intelligence
  • Track up to 100 visitors
  • 1 recurring campaign
  • 60-day chat history
  • Basic widget customization
  • 24/7/365 Support
  • 1 user
Start with Starter
Tier 2
Kustomer AI + Platform
Custom pricing
Includes
  • Omnichannel Messaging
  • Conversations & Task Routing
  • SLA Management
Start with Kustomer AI + Platform
Team
$49/monthCheapest
Includes
  • Text Intelligence
  • Track up to 400 visitors
  • Unlimited campaigns
  • Unlimited chat history
  • Full widget customization
  • Basic reporting
  • Unlimited users
Start with Team
Tier 3
Kustomer AI
Custom pricing
Includes
  • AI Agent Team Assistant
  • Automated Actions
  • Data Explorer
Start with Kustomer AI
Business
$79/monthCheapest
Includes
  • Text Intelligence
  • Track up to 1000 visitors
  • Work scheduler
  • Staffing prediction
  • On-demand reporting
  • Advanced reporting
  • Agent performance
  • SMS and Apple Messages for Business
Start with Business
Tier 4
-
Enterprise
Custom pricing
Includes
  • Text Intelligence
  • Customize tracking limit
  • Dedicated account manager
  • Dedicated onboarding
  • White label chat widget
  • Software engineer support
  • Single Sign-on (SSO)
  • HIPAA Compliance
  • Alternative payment terms
  • Professional services
  • Service level agreements (SLAs)
Start with Enterprise

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Try Kustomer freeFree plan availableTry LiveChat freeFrom $19/mo
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Kustomer

AI-powered CRM for customer service and support

View all Kustomer plans

LiveChat

Live chat and help desk software for customer service

View all LiveChat plans

Frequently Asked Questions: Kustomer vs LiveChat

How many pricing plans does Kustomer have vs LiveChat?
Kustomer offers 3 pricing plans, while LiveChat offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Kustomer or LiveChat offer a free plan?
Kustomer offers a free plan, while LiveChat does not. If budget is a concern, Kustomer lets you get started at no cost.
Does Kustomer or LiveChat offer custom enterprise pricing?
Yes, both Kustomer and LiveChat offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
How do Kustomer and LiveChat compare for Customer Support?
Both Kustomer and LiveChat are Customer Support tools. Kustomer offers 3 plans starting at Custom pricing, while LiveChat offers 4 plans starting at $19/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Kustomer Official Pricing- Vendor pricing page
  2. LiveChat Official Pricing- Vendor pricing page

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