Canny vs LiveChat: Pricing Comparison 2026
Side-by-side pricing comparison of Canny and LiveChat. See all plans, features, and costs at a glance.
Bottom line: Canny starts at $19/mo and LiveChat starts at $19/mo. Compare all 8 pricing tiers side by side.
Last updated: March 16, 2026
Canny vs LiveChat: Quick Pricing Facts
| Feature | Canny | LiveChat |
|---|---|---|
| Starting Price | $19/mo | $19/mo |
| Number of Plans | 4 | 4 |
| Free Tier | Yes | No |
| Pricing Model | flat | per-seat |
| Annual Discount | N/A | N/A |
Canny and LiveChat are both priced at $19/mo, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 45 features compared, so the best choice comes down to which features match your needs.
Canny stands out with a free plan for getting started. Canny uses flat pricing while LiveChat uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Canny Try it free |  LiveChat Try it free |
|---|---|---|
| Tier 1 | $0 / month $0/monthCheapest Includes
| Starter $19/month Includes
|
| Tier 2 | $19 / month billed yearly $19/monthCheapest Includes
| Team $49/month Includes
|
| Tier 3 | $79 / month billed yearlyPopular $79/monthCheapest Includes
| Business $79/monthCheapest Includes
|
| Tier 4 | Let's talk Custom pricing Includes
| Enterprise Custom pricing Includes
|
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Canny
Canny offers a free plan.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Canny
Try Canny freeWhich Should You Choose?
Choose Canny if:
- •You need a free plan with 25 tracked users, Unlimited posts—Canny offers no-cost access with no credit card required
- •You prioritize Canny's user experience and interface over price (both tools are similarly priced)
- •You need predictable billing — Canny's flat model avoids surprise overages
Choose LiveChat if:
- •You want more features built-in—LiveChat offers 21 additional features across its plans
- •You prioritize LiveChat's user experience and interface over price (both tools are similarly priced)
- •You want LiveChat's approach to incremental feature unlocking across its 4 pricing tiers
Canny offers a free plan [1], eliminating the cost barrier for evaluation, while LiveChat requires paid subscription from the start. This gives Canny a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Canny's free tier, upgrading to a paid plan at approximately $79/mo provides substantial additional functionality. Compare this pricing path against LiveChat's tiering starting at $19/mo to assess total cost of ownership over 12 months. Canny's 4 tiers provide flexibility at different budgets, while LiveChat's 4 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Canny is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: Canny vs LiveChat
Which is cheaper, Canny or LiveChat?
How many pricing plans does Canny have vs LiveChat?
Does Canny or LiveChat offer a free plan?
What is the most popular Canny plan?
Does Canny or LiveChat offer custom enterprise pricing?
What pricing models do Canny and LiveChat use?
How do Canny and LiveChat compare for Customer Support?
Sources
- Canny Official Pricing— Vendor pricing page
- LiveChat Official Pricing— Vendor pricing page
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