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Customer Support

Missive vs Unthread: Pricing Comparison 2026

Side-by-side pricing comparison of Missive and Unthread. See all plans, features, and costs at a glance.

Bottom line: Missive starts at $14/mo and Unthread starts at Custom pricing. Compare all 7 pricing tiers side by side.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Missive freeTry Unthread freePrice updated 4d agoUpdated this month

Missive vs Unthread: Quick Pricing Facts

FeatureMissiveUnthread
Starting Price$14/moCustom pricing
Number of Plans43
Free TierNoNo
Pricing Modelper-seatflat
Annual DiscountN/AN/A

Missive and Unthread are both priced at $14/mo, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 56 features compared, so the best choice comes down to which features match your needs.

Missive uses per-seat pricing while Unthread uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Missive
Missive
Try free
Unthread
Unthread
Try free
Tier 1
Starter
$14/monthCheapest
Includes
  • Billed yearly
  • Billed monthly
  • Email, SMS, social accounts
  • Team spaces and inboxes
  • Conversations and tasks
  • SOC 2 Type II compliance
Start with Starter
Basic
Custom pricing
Includes
  • Conversation tracking
  • SLAs and assignments
  • Slack Inbox
  • Slack Broadcasts
  • Basic integrations & API
  • Dedicated Slack support channel
  • Up to 100 conversations/month
  • Standard MSA
Start with Basic
Tier 2
Productive
$24/monthCheapest
Includes
  • Billed yearly
  • Billed monthly
  • Everything in
  • plus
  • Up to 50 users
  • Integrations with external tools
  • Rules & automations
  • Basic analytics & reporting
  • API access
Start with Productive
ProPopular
Custom pricing
Includes
  • Everything in Basic
  • Customer portal
  • Knowledgebase sync
  • Custom analytics dashboards
  • NPS & CSAT surveys
  • CRM integrations
  • Bi-directional 3rd party ticket sync
  • Escalations & approval requests
  • Custom status workflows
  • Standard MSA
Start with Pro
Tier 3
Business
$36/monthCheapest
Includes
  • Billed yearly
  • Billed monthly
  • Everything in
  • plus
  • SAML SSO
  • IP restriction
  • Advanced analytics & reporting
  • Personalized team onboarding
  • Personalized team onboarding
Start with Business
Enterprise
Custom pricing
Includes
  • AI automation builder
  • Self-learning documentation
  • Dedicated solutions engineer
  • Custom RBAC permissions
  • Custom integrations
  • Single sign-on (SSO)
  • HRIS integration & directory sync
  • HIPAA & BAAs
  • Dedicated hosting
  • Mass email broadcasts
  • Industry-leading SLAs
  • Slack enterprise grid
  • LDAP integration
  • Custom MSA
Start with Enterprise
Tier 4
Still have more questions?
Custom pricing
Start with Still have more questions?
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Missive

Team inbox and chat app for collaborative email

View all Missive plans

Unthread

AI-automated support ticketing inside Slack

View all Unthread plans

Frequently Asked Questions: Missive vs Unthread

How many pricing plans does Missive have vs Unthread?
Missive offers 4 pricing plans, while Unthread offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Unthread plan?
The Pro plan is Unthread's most popular tier, priced at Custom pricing. Key features include Everything in Basic, Customer portal, Knowledgebase sync.
Does Missive or Unthread offer custom enterprise pricing?
Yes, both Missive and Unthread offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Missive and Unthread use?
Missive uses a per-seat pricing model, while Unthread uses flat pricing. The right model depends on your team size and usage patterns.
How do Missive and Unthread compare for Customer Support?
Both Missive and Unthread are Customer Support tools. Missive offers 4 plans starting at $14/mo, while Unthread offers 3 plans starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Missive Official Pricing- Vendor pricing page
  2. Unthread Official Pricing- Vendor pricing page

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