Pylon vs Tidio: Pricing Comparison 2026
Side-by-side pricing comparison of Pylon and Tidio. See all plans, features, and costs at a glance.
Bottom line: Tidio starts at $24.17/mo, making it $26/mo cheaper than Pylon ($50/mo). Pylon offers a free plan.
Last updated: March 16, 2026
Pylon vs Tidio: Quick Pricing Facts
| Feature | Pylon | Tidio |
|---|---|---|
| Starting Price | $50/mo | $24.17/mo |
| Number of Plans | 7 | 5 |
| Free Tier | Yes | Yes |
| Pricing Model | per-seat | freemium |
| Annual Discount | N/A | N/A |
Tidio is the more affordable option, starting at $24.17/mo compared to Pylon's $50/mo. Both are Customer Support tools with 12 combined pricing plans and 19 features compared.
Both tools offer free plans, making them accessible for teams on a budget. Pylon uses per-seat pricing while Tidio uses freemium pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Pylon Try it free |  Tidio Try it free |
|---|---|---|
| Tier 1 | Starter $59/month | Free $0/monthCheapest Includes
|
| Tier 2 | ProfessionalPopular $89/month | Starter $24/monthCheapest $24 / year Includes
|
| Tier 3 | Enterprise $139/month | Growth $49/monthCheapest $49 / year Includes
|
| Tier 4 | Base $0/monthCheapest | Plus $749/month $749 / year Includes
|
| Tier 5 | PremiumPopular Custom pricing | Premium Custom pricing Includes
|
| Tier 6 | AI Agents $100/monthCheapest | — |
| Tier 7 | AI Assistants $50/monthCheapest | — |
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Tidio
Tidio offers a free plan, starts at $25.83/mo lower ($24.17/mo vs $50/mo).
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Tidio
Try Tidio freeWhich Should You Choose?
Choose Pylon if:
- •You prefer Pylon's free tier features—features
- •You need 7 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You need predictable billing — Pylon's per-seat model avoids surprise overages
Choose Tidio if:
- •You want lower per-user costs—Tidio starts at $24.17/mo, saving $25.83/mo compared to Pylon at $50/mo
- •You prefer Tidio's free tier features—50 Billable conversations, 100 visitors reached
- •You want more features built-in—Tidio offers 19 additional features across its plans
Both Pylon and Tidio offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Pylon includes multiple features, while Tidio includes 3 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Pylon vs Tidio
Which is cheaper, Pylon or Tidio?
How many pricing plans does Pylon have vs Tidio?
Does Pylon or Tidio offer a free plan?
Can I save money by paying annually for Pylon or Tidio?
What is the most popular Pylon plan?
Does Pylon or Tidio offer custom enterprise pricing?
What pricing models do Pylon and Tidio use?
Sources
- Pylon Official Pricing— Vendor pricing page
- Tidio Official Pricing— Vendor pricing page
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