Chatwoot vs Pylon: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Pylon. See all plans, features, and costs at a glance.
Bottom line: Chatwoot starts at $19/mo, making it $31/mo cheaper than Pylon ($50/mo). Chatwoot offers a free plan.
Last updated: March 16, 2026
Chatwoot vs Pylon: Quick Pricing Facts
| Feature | Chatwoot | Pylon |
|---|---|---|
| Starting Price | $19/mo | $50/mo |
| Number of Plans | 4 | 7 |
| Free Tier | Yes | Yes |
| Pricing Model | open-source | per-seat |
| Annual Discount | N/A | N/A |
Chatwoot is the more affordable option, starting at $19/mo compared to Pylon's $50/mo. Both are Customer Support tools with 11 combined pricing plans and 23 features compared.
Both tools offer free plans, making them accessible for teams on a budget. Chatwoot uses open-source pricing while Pylon uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try it free |  Pylon Try it free |
|---|---|---|
| Tier 1 | Starter $59/month | |
| Tier 2 | Startups $19/monthCheapest Includes
| ProfessionalPopular $89/month |
| Tier 3 | Business $39/monthCheapest Includes
| Enterprise $139/month |
| Tier 4 | Enterprise $99/month Includes
| Base $0/monthCheapest |
| Tier 5 | — | PremiumPopular Custom pricing |
| Tier 6 | — | AI Agents $100/monthCheapest |
| Tier 7 | — | AI Assistants $50/monthCheapest |
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Chatwoot
Chatwoot offers a free plan, starts at $31/mo lower ($19/mo vs $50/mo).
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Chatwoot
Try Chatwoot freeWhich Should You Choose?
Choose Chatwoot if:
- •You want lower per-user costs—Chatwoot starts at $19/mo, saving $31/mo compared to Pylon at $50/mo
- •You prefer Chatwoot's free tier features—Conversations, 500/month
- •You want more features built-in—Chatwoot offers 23 additional features across its plans
Choose Pylon if:
- •You prefer Pylon's free tier features—features
- •You need 7 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •Your team needs custom enterprise pricing—Pylon offers negotiated terms for large deployments
Both Chatwoot and Pylon offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Chatwoot includes 5 features, while Pylon includes multiple features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Chatwoot vs Pylon
Which is cheaper, Chatwoot or Pylon?
How many pricing plans does Chatwoot have vs Pylon?
Does Chatwoot or Pylon offer a free plan?
What is the most popular Pylon plan?
Does Chatwoot or Pylon offer custom enterprise pricing?
What pricing models do Chatwoot and Pylon use?
How do Chatwoot and Pylon compare for Customer Support?
Sources
- Chatwoot Official Pricing— Vendor pricing page
- Pylon Official Pricing— Vendor pricing page
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