Chatwoot vs Pylon: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Pylon. See all plans, features, and costs at a glance.
Bottom line: Chatwoot starts at $19/mo, making it $31/mo cheaper than Pylon ($50/mo). Chatwoot offers a free plan.
Last updated: July 6, 2026
Chatwoot vs Pylon: Quick Pricing Facts
| Feature | Chatwoot | Pylon |
|---|---|---|
| Starting Price | $19/mo | $50/mo |
| Number of Plans | 4 | 6 |
| Free Tier | Yes | No |
| Pricing Model | open-source | per-seat |
| Annual Discount | N/A | N/A |
Chatwoot is the more affordable option, starting at $19/mo compared to Pylon's $50/mo. Both are Customer Support tools with 10 combined pricing plans and 23 features compared.
Chatwoot stands out with a free plan for getting started. Chatwoot uses open-source pricing while Pylon uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try free |  Pylon Try free |
|---|---|---|
| Tier 1 | Starter $59/month | |
| Tier 2 | Startups $19/monthCheapest Includes
| ProfessionalPopular $89/month |
| Tier 3 | Business $39/monthCheapest Includes
| Enterprise $139/month |
| Tier 4 | Enterprise $99/month Includes
| AI Assistants $50/monthCheapest |
| Tier 5 | - | AI Agents $100/monthCheapest |
| Tier 6 | - | Account Intelligence Custom pricing |
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Ready to get started? Try either tool free — no credit card required.
Which Should You Choose?
Choose Chatwoot if:
- •You need a general multi-channel support platform with email and chat
- •You want open-source software or a low-cost cloud option
- •Your customer base is broad, not exclusively enterprise accounts
Choose Pylon if:
- •You provide B2B support through Slack Connect with enterprise customers
- •You need account-level visibility where each customer is a company
- •Your support workflow is Slack-native by design
Pylon is a B2B support tool that organizes tickets by account and integrates deeply with Slack Connect. Chatwoot is a general-purpose multi-channel platform. Pylon is built for SaaS companies whose enterprise customers expect Slack-based support. Chatwoot is built for teams that need a traditional support inbox. If your customers are enterprise accounts on Slack Connect, Pylon is specialized for that workflow.
Frequently Asked Questions: Chatwoot vs Pylon
Which is cheaper, Chatwoot or Pylon?
How many pricing plans does Chatwoot have vs Pylon?
Does Chatwoot or Pylon offer a free plan?
What is the most popular Pylon plan?
Does Chatwoot or Pylon offer custom enterprise pricing?
What pricing models do Chatwoot and Pylon use?
How do Chatwoot and Pylon compare for Customer Support?
Sources
- Chatwoot Official Pricing- Vendor pricing page
- Pylon Official Pricing- Vendor pricing page
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