Skip to main content
CompareTiers
Auto-generated comparison. Editorial verdict in progress.
Customer Support

Tidio vs Unthread: Pricing Comparison 2026

Side-by-side pricing comparison of Tidio and Unthread. See all plans, features, and costs at a glance.

Bottom line: Tidio starts at $24.17/mo and Unthread starts at Custom pricing. Compare all 8 pricing tiers side by side.

Last updated: August 10, 2026

Data compiled by Arthur Jacquemin
Updated August 10, 2026
Try Tidio freeTry Unthread freeUpdated this month
Best Value

Tidio - Tidio offers a free plan, offers 5 tiers vs 3.

Tidio vs Unthread: Quick Pricing Facts

FeatureTidioUnthread
Starting Price$24.17/moCustom pricing
Number of Plans53
Free TierYesNo
Pricing Modelfreemiumflat
Annual DiscountN/AN/A

Tidio and Unthread are both priced at $24.17/mo, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 51 features compared, so the best choice comes down to which features match your needs.

Tidio stands out with a free plan for getting started. Tidio uses freemium pricing while Unthread uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Tidio
Unthread
Unthread
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • 50 Billable conversations
  • 100 visitors reached
  • Live chat & Ticketing
Start with Free
Basic
Custom pricing
Includes
  • Conversation tracking
  • SLAs and assignments
  • Slack Inbox
  • Slack Broadcasts
  • Basic integrations & API
  • Dedicated Slack support channel
  • Up to 100 conversations/month
  • Standard MSA
Start with Basic
Tier 2
Starter
$24/monthCheapest
$24 / year
Includes
  • 100 Billable conversations
  • 50 Lyro AI Agent conversations
  • Live chat & Ticketing
  • Basic analytics
Start with Starter
ProPopular
Custom pricing
Includes
  • Everything in Basic
  • Customer portal
  • Knowledgebase sync
  • Custom analytics dashboards
  • NPS & CSAT surveys
  • CRM integrations
  • Bi-directional 3rd party ticket sync
  • Escalations & approval requests
  • Custom status workflows
  • Standard MSA
Start with Pro
Tier 3
Growth
$49/monthCheapest
$49 / year
Includes
  • From 250 Billable conversations
  • Advanced analytics
  • User permissions
  • Automatic chat assignment
Start with Growth
Enterprise
Custom pricing
Includes
  • AI automation builder
  • Self-learning documentation
  • Dedicated solutions engineer
  • Custom RBAC permissions
  • Custom integrations
  • Single sign-on (SSO)
  • HRIS integration & directory sync
  • HIPAA & BAAs
  • Dedicated hosting
  • Mass email broadcasts
  • Industry-leading SLAs
  • Slack enterprise grid
  • LDAP integration
  • Custom MSA
Start with Enterprise
Tier 4
Plus
$749/monthCheapest
$749 / year
Includes
  • Custom Billable conversations
  • Departments
  • Multiproject
  • Custom branding
Start with Plus
-
Tier 5
Premium
Custom pricing
Includes
  • Custom Billable conversations
  • Guaranteed 50% Lyro AI resolution rate
  • Pay-per-resolution billing
  • Mobile SDK
Start with Premium
-

← Swipe to compare plans →

Ready to get started? Try either tool free — no credit card required.

Try Tidio freeFree plan availableTry Unthread free
Find the best deal for your team
Answer 2 quick questions and we'll help you choose the right plan

Tidio

Live chat, chatbot, and email marketing for businesses

View all Tidio plans

Unthread

AI-automated support ticketing inside Slack

View all Unthread plans

Frequently Asked Questions: Tidio vs Unthread

How many pricing plans does Tidio have vs Unthread?
Tidio offers 5 pricing plans, while Unthread offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Tidio or Unthread offer a free plan?
Tidio offers a free plan, while Unthread does not. If budget is a concern, Tidio lets you get started at no cost.
Can I save money by paying annually for Tidio or Unthread?
Both Tidio and Unthread offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Unthread plan?
The Pro plan is Unthread's most popular tier, priced at Custom pricing. Key features include Everything in Basic, Customer portal, Knowledgebase sync.
Does Tidio or Unthread offer custom enterprise pricing?
Yes, both Tidio and Unthread offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Tidio and Unthread use?
Tidio uses a freemium pricing model, while Unthread uses flat pricing. The right model depends on your team size and usage patterns.
How do Tidio and Unthread compare for Customer Support?
Both Tidio and Unthread are Customer Support tools. Tidio offers 5 plans starting at $24.17/mo, while Unthread offers 3 plans starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Tidio Official Pricing- Vendor pricing page
  2. Unthread Official Pricing- Vendor pricing page

Related Articles

Best Customer Support for Agencies (2026)

Compare customer support pricing for agencies: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 10-50 people.

Best Customer Support for Enterprise (2026)

Compare customer support pricing for enterprise: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 100+ people.

Best Customer Support for Small Teams (2026)

Compare customer support pricing for small teams: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 2-10 people.

Track Price Changes

Get notified when pricing changes for these tools.

See all Tidio alternativesSee all Unthread alternativesCustomer SupportCompare more tools