Chatwoot vs Tidio: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Tidio. See all plans, features, and costs at a glance.
Bottom line: Chatwoot starts at $19/mo, making it $5/mo cheaper than Tidio ($24.17/mo). Chatwoot offers a free plan.
Last updated: July 6, 2026
Chatwoot vs Tidio: Quick Pricing Facts
| Feature | Chatwoot | Tidio |
|---|---|---|
| Starting Price | $19/mo | $24.17/mo |
| Number of Plans | 4 | 5 |
| Free Tier | Yes | Yes |
| Pricing Model | open-source | freemium |
| Annual Discount | N/A | N/A |
Chatwoot is the more affordable option, starting at $19/mo compared to Tidio's $24.17/mo. Both are Customer Support tools with 9 combined pricing plans and 42 features compared.
Both tools offer free plans, making them accessible for teams on a budget. Chatwoot uses open-source pricing while Tidio uses freemium pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try free |  Tidio Try free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest Includes
| |
| Tier 2 | Startups $19/monthCheapest Includes
| Starter $24/month $24 / year Includes
|
| Tier 3 | Business $39/monthCheapest Includes
| Growth $49/month $49 / year Includes
|
| Tier 4 | Enterprise $99/monthCheapest Includes
| Plus $749/month $749 / year Includes
|
| Tier 5 | - | Premium Custom pricing Includes
|
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Which Should You Choose?
Choose Chatwoot if:
- •You need a multi-channel platform beyond live chat and chatbots
- •You want open-source software with self-hosted deployment
- •Your support operations include email, social, and WhatsApp
Choose Tidio if:
- •You need an affordable chatbot platform for your website
- •You want ecommerce integrations with Shopify and WooCommerce
- •You need quick chatbot setup without engineering overhead
Tidio is a chatbot and live chat platform popular with ecommerce stores, starting free with paid plans from $29/month. Chatwoot is a broader multi-channel support platform. Tidio has better chatbot automation. Chatwoot has better multi-channel coverage. For ecommerce chat, Tidio is purpose-built. For general multi-channel support, Chatwoot is more capable.
Frequently Asked Questions: Chatwoot vs Tidio
Which is cheaper, Chatwoot or Tidio?
How many pricing plans does Chatwoot have vs Tidio?
Does Chatwoot or Tidio offer a free plan?
Can I save money by paying annually for Chatwoot or Tidio?
Does Chatwoot or Tidio offer custom enterprise pricing?
What pricing models do Chatwoot and Tidio use?
How do Chatwoot and Tidio compare for Customer Support?
Sources
- Chatwoot Official Pricing- Vendor pricing page
- Tidio Official Pricing- Vendor pricing page
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