Skip to main content
CompareTiers
Auto-generated comparison. Editorial verdict in progress.
Customer Support

Zendesk vs Zoho CRM: Pricing Comparison 2026

Side-by-side pricing comparison of Zendesk and Zoho CRM. See all plans, features, and costs at a glance.

Bottom line: Zoho CRM starts at $7/mo, making it $12/mo cheaper than Zendesk ($19/mo). Zoho CRM offers a free plan.

Last updated: August 17, 2026

Data compiled by Arthur Jacquemin
Updated August 17, 2026
Try Zendesk freeTry Zoho CRM freeAffiliatePrice updated 4d agoPrice updated 4d ago
Best Value

Zoho CRM - Zoho CRM offers a free plan, starts at $12/mo lower ($7/mo vs $19/mo).

Zendesk vs Zoho CRM: Quick Pricing Facts

FeatureZendeskZoho CRM
Starting Price$19/mo$7/mo
Number of Plans108
Free TierNoYes
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Zoho CRM is the more affordable option, starting at $7/mo compared to Zendesk's $19/mo. Both are Customer Support tools with 18 combined pricing plans and 86 features compared. At comparable tiers, the monthly price difference is $75.

Zoho CRM stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Zendesk
Zendesk
Try free
Zoho CRM
Zoho CRM
Try freeAffiliate
Tier 1
MonthlyAnnual20% off annual
Custom pricing
Start with MonthlyAnnual20% off annual
Standard
$14/monthCheapest
Includes
  • Workflows & assignment rulesAutomate your day-to-day activities with workflows.
  • AI agents Build and deploy AI agents to automate sales activities.
  • CadencesAutomate multichannel lead follow-up sequences.
  • Reports & dashboardsBuild custom reports and dashboards to view your business performance.
  • Sales forecastingSet your team for long-term success with achievable goals and keep track of business performance.
  • Self service kiosksA no-code customization tool to create custom screens, record actions, and execute custom functions.
Start with Standard
Tier 2
Support Team
$19/monthCheapest
Includes
  • Email and ticketing system
  • Ticket routing
  • Prebuilt analytics dashboards
  • Pre-written responses
  • Customer context
  • Automations and triggers
Start with Support Team
Professional
$23/month
Includes
  • CPQMatch products to customer requirements and streamline quote management with built-in price rules.
  • Email intelligenceGet AI insights for emails, like contextual summaries, intent and sentiment analysis, and subject line suggestions.
  • Process automationBuild a step-by-step blueprint to guide your sales reps at every stage.
  • WidgetsCreate widgets to perform functions that utilize data from third-party applications.
  • Inventory managementManage all your invoices, sales and purchase orders, products, and vendors.
  • Google Ads integrationPlan your campaigns by connecting Google Ads with Zoho CRM
Start with Professional
Tier 3
Suite Team
$55/month
Includes
  • AI AI Agents
  • AI Knowledge Base
  • AI Action Builder
  • Omnichannel routing
  • Messaging and live chat
  • Telephony
Start with Suite Team
EnterprisePopular
$40/monthCheapest
Includes
  • AI sales assistantGain insights, predictions, and recommendations from Zia.
  • Journey orchestrationBuild end-to-end customer journeys and delivering personalized experiences.
  • Territory managementAssign leads, customers, and accounts to sales reps based on product line, geography, and verticals.
  • Custom functionsBuild low-code workflows to automate enterprise operations across different apps.
  • WizardsReplace endless CRM forms with shorter, sequential forms using wizards.
  • Customer portalsUse portals to grant customers, partners, and vendors access to relevant information in your CRM.
Start with Enterprise
Tier 4
Suite ProfessionalPopular
$115/month
Includes
  • AI Admin Copilot
  • AI App Builder
  • AI Writing Tools
  • AI Quick Reports
  • Skills-based routing
  • IVR phone tree
Start with Suite Professional
Ultimate
$52/monthCheapest
Includes
  • Enhanced feature limits
  • ConsultingBuild a bespoke version of Zoho CRM.
  • Migration assistanceGet expert help for data migration.
  • Custom AI/MLGet daily free calls to our ML platform, QuickML, to build your own ML models.
  • Data preparationMerge and segregate similar datasets into single tables for easier analysis and reporting.
Start with Ultimate
Tier 5
Suite Enterprise + Copilot
Custom pricing
Includes
  • AI Intelligent Triage
  • AI Auto Assist
  • AI Generative AI for Voice
  • Approval workflows
  • Sandbox environment
  • Custom agent roles
Start with Suite Enterprise + Copilot
Starter
$20/monthCheapest
Includes
  • Sales forecastingTrack progress and estimate future sales using your pipeline insights
  • Team moduleManage your team, roles, and collaboration settings
  • 2500 workflow rulesRules that run when records meet specific criteria
  • 5 CRM Marketplace extensionsPlug-and-play integrations from the Marketplace
  • Ticket managementView, assign, and resolve support tickets.
  • Agent productivityTools that help agents work faster
  • 5 customer support channelsManage customer interactions from different channels
  • Unlimited emailsHandle all customer emails
  • 1 chatbot
  • 25K bot sessionsYour chatbot can handle upto 25K chat sessions per month.
  • Visitor insights (50K visitors/month) View a real-time list of all your website visitors categorized based on your chosen criteria like location, time spent, traffic source, and more.
  • Unlimited projects
Start with Starter
Tier 6
Copilot
$50/monthCheapest
Start with Copilot
Enterprise
$57/month
Includes
  • 10 GB data storage for up to 200 users / 30 GB data storage for 200 users or moreStore customer data like contacts, leads, deals, and more.
  • 5 GB (plus 1 GB/user) of license file storage per org Store files like documents, images, and other customer-related collateral.
  • 100 Blueprints per orgCreate visual representations of your business processes and guide team members step by step on how to execute them.
  • 10 customer service channelsAccept customer requests through 10 support channels: Email, Help Center, Feedback widget, Webforms, Twitter, Facebook, Instagram, Community Forums, Telephony, Live chat.
  • Unlimited projectsCreate an unlimited number of projects with no limits on the total number of tasks, subtasks, and milestones you can create.
  • 250+ survey templatesIncludes a wide range of customer survey templates for different categories, such as customer satisfaction, marketing, human resources, and more.
  • Unlimited reports and dashboardsThere's no limit to the number of reports and dashboards you can create in Analytics.
  • 75+ built-in visualizationsVisualize business data the way you want via different types of charts, pivot tables, tabular views, and more.
Start with Enterprise
Tier 7
Workforce Engagement Bundle
$50/month
Start with Workforce Engagement Bundle
Free
$0/monthCheapest
Includes
  • Contact management
  • Follow-up reminders
  • Workflow automation
  • Custom email templates
  • Tasks, meetings & calls
  • Data import and export
  • Standard reports
  • APIs
  • Mobile apps
Start with Free
Tier 8
Contact Center
$83/month
Start with Contact Center
Bigin Express
$7/monthCheapest
Includes
  • Sales pipeline
  • Email integration
  • Built-in calling
  • Calendar integration
  • Appointment scheduling
  • Social Ads integration
  • Payment collection
  • Custom fields
  • Tags
  • QuickBooks integration
Start with Bigin Express
Tier 9
How can we help? Contact us.
Custom pricing
Start with How can we help? Contact us.
-
Tier 10
Terms of Use
Custom pricing
Start with Terms of Use
-

← Swipe to compare plans →

Ready to get started? Try either tool free — no credit card required.

Try Zendesk freeFrom $19/moTry Zoho CRM freeFree plan available
Find the best deal for your team
Answer 2 quick questions and we'll help you choose the right plan

Zendesk

Customer service and engagement platform with ticketing

View all Zendesk plans

Zoho CRM

Affordable CRM with AI assistant, automation, and analytics

View all Zoho CRM plans

What Reviewers Say

Frequently Asked Questions: Zendesk vs Zoho CRM

Which is cheaper, Zendesk or Zoho CRM?
As of August 2026, Zoho CRM starts at a lower price point. Zendesk starts at $19/mo while Zoho CRM starts at $7/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Zendesk have vs Zoho CRM?
Zendesk offers 10 pricing plans, while Zoho CRM offers 8 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Zendesk or Zoho CRM offer a free plan?
Zoho CRM offers a free plan, while Zendesk does not. If budget is a concern, Zoho CRM lets you get started at no cost.
What is the most popular Zendesk plan?
The Suite Professional plan is Zendesk's most popular tier, priced at $115/mo. Key features include AI Admin Copilot, AI App Builder, AI Writing Tools.
What is the most popular Zoho CRM plan?
The Enterprise plan is Zoho CRM's most popular tier, priced at $40/mo. Key features include AI sales assistantGain insights, predictions, and recommendations from Zia., Journey orchestrationBuild end-to-end customer journeys and delivering personalized experiences., Territory managementAssign leads, customers, and accounts to sales reps based on product line, geography, and verticals..
Does Zendesk or Zoho CRM offer custom enterprise pricing?
Zendesk offers a custom-priced enterprise tier for larger teams. Zoho CRM lists all its pricing publicly.
How do Zendesk and Zoho CRM compare for Customer Support?
Both Zendesk and Zoho CRM are Customer Support tools. Zendesk offers 10 plans starting at $19/mo, while Zoho CRM offers 8 plans starting at $7/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Zendesk Official Pricing- Vendor pricing page
  2. Zoho CRM Official Pricing- Vendor pricing page

Related Articles

Freshdesk vs Intercom Pricing 2026: Support Helpdesk vs Conversational CX

Freshdesk vs Intercom pricing compared for 2026. Ticket-based vs seat-based vs resolution-based billing, free tiers, real costs for 5-agent and 50-agent teams, and which platform to choose.

Intercom vs Zendesk Pricing: Support Tool Costs Compared (2026)

Intercom vs Zendesk pricing: Intercom from $39/seat vs Zendesk from $55/agent. AI costs, scaling scenarios, and when each platform delivers real ROI.

Zendesk vs Freshdesk Pricing: Complete Comparison (2026)

Zendesk vs Freshdesk pricing compared: Zendesk from $19/agent vs Freshdesk free tier + $15/agent. TCO at 2–50 agents, hidden costs, and when to choose each.

Track Price Changes

Get notified when pricing changes for these tools.

See all Zendesk alternativesSee all Zoho CRM alternativesCustomer SupportCompare more tools