Canny vs Gorgias: Pricing Comparison 2026
Side-by-side pricing comparison of Canny and Gorgias. See all plans, features, and costs at a glance.
Bottom line: Gorgias starts at $10/mo, making it $69/mo cheaper than Canny ($79/mo). Canny offers a free plan.
Last updated: July 6, 2026
Canny vs Gorgias: Quick Pricing Facts
| Feature | Canny | Gorgias |
|---|---|---|
| Starting Price | $79/mo | $10/mo |
| Number of Plans | 3 | 5 |
| Free Tier | Yes | No |
| Pricing Model | flat | usage-based |
| Annual Discount | N/A | N/A |
Gorgias is the more affordable option, starting at $10/mo compared to Canny's $79/mo. Both are Customer Support tools with 8 combined pricing plans and 9 features compared.
Canny stands out with a free plan for getting started. Canny uses flat pricing while Gorgias uses usage-based pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Canny Try free |  Gorgias Try freeAffiliate |
|---|---|---|
| Tier 1 | $0 / month $0/monthCheapest Includes
| Starter $10/month |
| Tier 2 | $79 / month billed yearlyPopular $79/month Includes
| Basic $50/monthCheapest |
| Tier 3 | Let's talk Custom pricing Includes
| Pro $300/monthCheapest |
| Tier 4 | - | Advanced $750/monthCheapest |
| Tier 5 | - | Enterprise Custom pricing |
← Swipe to compare plans →
Ready to get started? Try either tool free — no credit card required.
Which Should You Choose?
Choose Canny if:
- •You need structured product feedback and feature voting for your app users
- •You want roadmap management tied to user requests
- •Your primary user is a product manager, not a support agent
Choose Gorgias if:
- •You run an e-commerce store and need a support helpdesk with Shopify integration
- •You want macros, automation, and revenue tracking tied to support interactions
- •You need a helpdesk built specifically for e-commerce customer service
Gorgias is a helpdesk built for e-commerce brands, with deep Shopify, Magento, and WooCommerce integrations. Canny is a product feedback platform for SaaS companies. Gorgias pricing starts at $10/month for small stores. Canny starts at $79/month. These tools serve different industries and functions - Gorgias for e-commerce support, Canny for SaaS product teams.
Frequently Asked Questions: Canny vs Gorgias
Which is cheaper, Canny or Gorgias?
How many pricing plans does Canny have vs Gorgias?
Does Canny or Gorgias offer a free plan?
What is the most popular Canny plan?
Does Canny or Gorgias offer custom enterprise pricing?
What pricing models do Canny and Gorgias use?
How do Canny and Gorgias compare for Customer Support?
Sources
- Canny Official Pricing- Vendor pricing page
- Gorgias Official Pricing- Vendor pricing page
Related Articles
Best Customer Support for Agencies (2026)
Compare customer support pricing for agencies: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 10-50 people.
Best Customer Support for Enterprise (2026)
Compare customer support pricing for enterprise: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 100+ people.
Best Customer Support for Small Teams (2026)
Compare customer support pricing for small teams: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 2-10 people.
Track Price Changes
Get notified when pricing changes for these tools.