Canny vs Gorgias: Pricing Comparison 2026
Side-by-side pricing comparison of Canny and Gorgias. See all plans, features, and costs at a glance.
Bottom line: Gorgias starts at $10/mo, making it $9/mo cheaper than Canny ($19/mo). Canny offers a free plan.
Last updated: March 16, 2026
Canny vs Gorgias: Quick Pricing Facts
| Feature | Canny | Gorgias |
|---|---|---|
| Starting Price | $19/mo | $10/mo |
| Number of Plans | 4 | 5 |
| Free Tier | Yes | No |
| Pricing Model | flat | usage-based |
| Annual Discount | N/A | N/A |
Gorgias is the more affordable option, starting at $10/mo compared to Canny's $19/mo. Both are Customer Support tools with 9 combined pricing plans and 12 features compared.
Canny stands out with a free plan for getting started. Canny uses flat pricing while Gorgias uses usage-based pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Canny Try it free |  Gorgias Try it free |
|---|---|---|
| Tier 1 | $0 / month $0/monthCheapest Includes
| Starter $10/month |
| Tier 2 | $19 / month billed yearly $19/monthCheapest Includes
| Basic $50/month |
| Tier 3 | $79 / month billed yearlyPopular $79/monthCheapest Includes
| Pro $300/month |
| Tier 4 | Let's talk Custom pricing Includes
| Advanced $750/monthCheapest |
| Tier 5 | — | Enterprise Custom pricing |
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Canny
Canny offers a free plan.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Canny
Try Canny freeWhich Should You Choose?
Choose Canny if:
- •You need a free plan with 25 tracked users, Unlimited posts—Canny offers no-cost access with no credit card required
- •You want more features built-in—Canny offers 12 additional features across its plans
- •You need predictable billing — Canny's flat model avoids surprise overages
Choose Gorgias if:
- •You want lower per-user costs—Gorgias starts at $10/mo, saving $9/mo compared to Canny at $19/mo
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You need predictable billing — Gorgias's usage-based model avoids surprise overages
Canny offers a free plan [1], eliminating the cost barrier for evaluation, while Gorgias requires paid subscription from the start. This gives Canny a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Canny's free tier, upgrading to a paid plan at approximately $79/mo provides substantial additional functionality. Compare this pricing path against Gorgias' tiering starting at $10/mo to assess total cost of ownership over 12 months. Canny's 4 tiers provide flexibility at different budgets, while Gorgias' 5 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Canny is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: Canny vs Gorgias
Which is cheaper, Canny or Gorgias?
How many pricing plans does Canny have vs Gorgias?
Does Canny or Gorgias offer a free plan?
What is the most popular Canny plan?
Does Canny or Gorgias offer custom enterprise pricing?
What pricing models do Canny and Gorgias use?
How do Canny and Gorgias compare for Customer Support?
Sources
- Canny Official Pricing— Vendor pricing page
- Gorgias Official Pricing— Vendor pricing page
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