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Smartlook

Smartlook Pricing Plans & Tiers

Session replay and heatmap analytics for web and mobile

Analyticsusage-basedFrom $0/mo

Pricing last verified: March 16, 2026

Data compiled by Arthur Jacquemin, Founder & Lead Analyst
Updated March 16, 2026
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Pricing Analysis

Smartlook's pricing from $79 to $199/month for session replay and heatmaps positions it directly against FullStory and Hotjar, competing on feature richness (crash reports, user segmentation) rather than price. The jump from Pro ($79/month) to Business ($199/month) represents a 2.5x cost increase for team collaboration features and custom integrations — a price discrimination strategy that penalizes growing teams.

Smartlook's mobile app focus (crash reporting, mobile heatmaps) differentiates it from desktop-first competitors like Hotjar, allowing the platform to capture mobile product teams that need coordinated web and mobile analytics.

Strengths

  • Crash reporting on all paid tiers provides mobile and web error tracking without separate tooling (Sentry, Bugsnag).
  • User segmentation enables targeted session analysis (filter replays by cohort, device, geography).
  • Mobile app analytics alongside web replay creates an integrated view of user journeys across surfaces.

Considerations

  • Free tier's monthly pricing ($79/month Pro) is higher than Hotjar's Growth tier ($49/month), forcing direct feature comparison to justify premium.
  • Business tier's custom integrations are described vaguely, creating uncertainty about whether specific data warehouse connections are supported.
Ideal For

Mobile-first SaaS and e-commerce teams that need crash reporting, heatmaps, and session replay unified across iOS/Android and web.

Pricing Takeaway

Smartlook's mobile app analytics differentiation justifies a $30/month price premium over Hotjar for organizations prioritizing mobile experience monitoring.

Best choice: Smartlook

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Pricing Plans (4)

Free

$0/mo
  • ✓Session recordings
  • ✓Heatmaps
  • ✓Events
  • ✓Funnels
  • ✓Crash reports
Start with Free

Pro

Popular
$79/mo

$79/year

  • ✓All Free features
  • ✓Advanced analytics
  • ✓Custom events
  • ✓User segmentation
  • ✓Priority support
Start with Pro

Business

$199/mo

$199/year

  • ✓All Pro features
  • ✓Team collaboration
  • ✓Custom integrations
  • ✓Dedicated account manager
  • ✓Advanced security
Start with Business

Enterprise

Custom
  • ✓All Business features
  • ✓Custom pricing
  • ✓On-premise deployment
  • ✓Enterprise-level support
  • ✓Compliance and security
Start with Enterprise

How does Smartlook pricing compare?

See how Smartlook's 4 pricing plans stack up against similar Analytics tools.

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Frequently Asked Questions

How much does Smartlook cost?
As of March 2026, Smartlook has a free tier and 3 paid plans starting from $79/mo. Pricing follows a usage-based model.
Does Smartlook offer a free plan?
As of March 2026, yes, Smartlook offers a free plan with 5 features. The free tier is a great way to test the platform before upgrading to a paid plan.
What pricing model does Smartlook use?
As of March 2026, Smartlook uses a usage-based pricing model. This means you pay based on actual consumption — costs scale directly with usage volume, which helps you scale costs as your team grows.
What is Smartlook's most popular plan?
As of March 2026, most Smartlook customers choose the Pro plan, which costs $79/mo. It includes 5 features and is designed for teams that need a balance of functionality and affordability.
Does Smartlook offer enterprise or custom pricing?
As of March 2026, Smartlook provides an Enterprise plan with custom pricing for larger organizations. Reach out to Smartlook's sales team to get pricing based on your requirements.
What features are included in Smartlook's plans?
As of March 2026, each plan in Smartlook includes 5 core features. Review the feature comparison above to see the exact breakdown at each pricing tier.

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Sources

  1. Smartlook Official Pricing— Vendor pricing page

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