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Customer Support

Canny vs Groove HQ: Pricing Comparison 2026

Side-by-side pricing comparison of Canny and Groove HQ. See all plans, features, and costs at a glance.

Bottom line: Groove HQ starts at $0.5/mo, making it $79/mo cheaper than Canny ($79/mo). Canny offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Canny freeTry Groove HQ freePrice updated 10d agoPrice updated 14d ago
Best Value

Groove HQ - Groove HQ offers a free plan, starts at $78.5/mo lower ($0.5/mo vs $79/mo).

Canny vs Groove HQ: Quick Pricing Facts

FeatureCannyGroove HQ
Starting Price$79/mo$0.5/mo
Number of Plans33
Free TierYesYes
Pricing Modelflatper-seat
Annual DiscountN/AN/A

Groove HQ is the more affordable option, starting at $0.5/mo compared to Canny's $79/mo. Both are Customer Support tools with 6 combined pricing plans and 27 features compared. At comparable tiers, the monthly price difference is $78.5.

Both tools offer free plans, making them accessible for teams on a budget. Canny uses flat pricing while Groove HQ uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Canny
Groove HQ
Groove HQ
Try free
Tier 1
$0 / month
$0/monthCheapest
Includes
  • 25 tracked users
  • Automatic feedback capture
  • Unlimited feedback
Start with $0 / month
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Start with Fully Featured Support Platform
Tier 2
$79 / month billed yearlyPopular
$79/month
Includes
  • 100+ tracked users
  • PM integrations
  • Advanced privacy
Start with $79 / month billed yearly
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Start with AI-First Support
Tier 3
Let's talk
Custom pricing
Includes
  • 5,000+ tracked users
  • SSO integrations
  • CRM integrations
Start with Let's talk
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
Start with Enterprise

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Canny

Feature request tracking and product feedback board

View all Canny plans

Groove HQ

View all Groove HQ plans

Frequently Asked Questions: Canny vs Groove HQ

Which is cheaper, Canny or Groove HQ?
As of July 2026, Groove HQ starts at a lower price point. Canny starts at $79/mo while Groove HQ starts at $0.5/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Canny have vs Groove HQ?
Canny offers 3 pricing plans, while Groove HQ offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Canny or Groove HQ offer a free plan?
Yes, both Canny and Groove HQ offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
What is the most popular Canny plan?
The $79 / month billed yearly plan is Canny's most popular tier, priced at $79/mo. Key features include 100+ tracked users, PM integrations, Advanced privacy.
What is the most popular Groove HQ plan?
The AI-First Support plan is Groove HQ's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
Does Canny or Groove HQ offer custom enterprise pricing?
Yes, both Canny and Groove HQ offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Canny and Groove HQ use?
Canny uses a flat pricing model, while Groove HQ uses per-seat pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Canny Official Pricing- Vendor pricing page
  2. Groove HQ Official Pricing- Vendor pricing page

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