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Customer Support

Gorgias vs Groove HQ: Pricing Comparison 2026

Side-by-side pricing comparison of Gorgias and Groove HQ. See all plans, features, and costs at a glance.

Bottom line: Groove HQ starts at $0.5/mo, making it $10/mo cheaper than Gorgias ($10/mo). Groove HQ offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Gorgias freeAffiliateTry Groove HQ freePrice updated 12d agoUpdated this month
Best Value

Groove HQ - Groove HQ offers a free plan, starts at $9.5/mo lower ($0.5/mo vs $10/mo).

Gorgias vs Groove HQ: Quick Pricing Facts

FeatureGorgiasGroove HQ
Starting Price$10/mo$0.5/mo
Number of Plans53
Free TierNoYes
Pricing Modelusage-basedper-seat
Annual DiscountN/AN/A

Groove HQ is the more affordable option, starting at $0.5/mo compared to Gorgias' $10/mo. Both are Customer Support tools with 8 combined pricing plans and 18 features compared.

Groove HQ stands out with a free plan for getting started. Gorgias uses usage-based pricing while Groove HQ uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Gorgias
Gorgias
Try freeAffiliate
Groove HQ
Groove HQ
Try free
Tier 1
Starter
$10/month
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Tier 2
Basic
$50/month
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Tier 3
Pro
$300/monthCheapest
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
Tier 4
Advanced
$750/monthCheapest
-
Tier 5
Enterprise
Custom pricing
-

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Gorgias

Helpdesk for ecommerce with deep Shopify integration

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Frequently Asked Questions: Gorgias vs Groove HQ

Which is cheaper, Gorgias or Groove HQ?
As of July 2026, Groove HQ starts at a lower price point. Gorgias starts at $10/mo while Groove HQ starts at $0.5/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Gorgias have vs Groove HQ?
Gorgias offers 5 pricing plans, while Groove HQ offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Gorgias or Groove HQ offer a free plan?
Groove HQ offers a free plan, while Gorgias does not. If budget is a concern, Groove HQ lets you get started at no cost.
What is the most popular Groove HQ plan?
The AI-First Support plan is Groove HQ's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
Does Gorgias or Groove HQ offer custom enterprise pricing?
Yes, both Gorgias and Groove HQ offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Gorgias and Groove HQ use?
Gorgias uses a usage-based pricing model, while Groove HQ uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Gorgias and Groove HQ compare for Customer Support?
Both Gorgias and Groove HQ are Customer Support tools. Gorgias offers 5 plans starting at $10/mo, while Groove HQ offers 3 plans starting at $0.5/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Gorgias Official Pricing- Vendor pricing page
  2. Groove HQ Official Pricing- Vendor pricing page

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