Crisp vs Helpshift: Pricing Comparison 2026
Side-by-side pricing comparison of Crisp and Helpshift. See all plans, features, and costs at a glance.
Bottom line: Both Crisp and Helpshift offer free plans. Crisp has 4 pricing tiers while Helpshift has 5.
Last updated: March 16, 2026
Crisp vs Helpshift: Quick Pricing Facts
| Feature | Crisp | Helpshift |
|---|---|---|
| Starting Price | Custom pricing | $49/mo |
| Number of Plans | 4 | 5 |
| Free Tier | Yes | Yes |
| Pricing Model | flat | usage-based |
| Annual Discount | N/A | N/A |
Crisp and Helpshift are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 9 pricing plans with 14 features compared, so the best choice comes down to which features match your needs.
Both tools offer free plans, making them accessible for teams on a budget. Crisp uses flat pricing while Helpshift uses usage-based pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Crisp Try it free |  Helpshift Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest | |
| Tier 2 | Mini Custom pricing | Starter $49/monthCheapest $588 / year Includes
|
| Tier 3 | Essentials Custom pricing | ProPopular $99/monthCheapest $1188 / year Includes
|
| Tier 4 | PlusPopular Custom pricing | Business $199/monthCheapest $2388 / year Includes
|
| Tier 5 | — | Enterprise Custom pricing Includes
|
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Helpshift
Helpshift offers a free plan, offers 5 tiers vs 4.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Helpshift
Try Helpshift freeWhich Should You Choose?
Choose Crisp if:
- •You prefer Crisp's free tier features—features
- •You prioritize Crisp's user experience and interface over price (both tools are similarly priced)
- •You need predictable billing — Crisp's flat model avoids surprise overages
Choose Helpshift if:
- •You prefer Helpshift's free tier features—Basic support features, Limited user access
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Helpshift offers 14 additional features across its plans
Both Crisp and Helpshift offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Crisp includes multiple features, while Helpshift includes 2 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Crisp vs Helpshift
How many pricing plans does Crisp have vs Helpshift?
Does Crisp or Helpshift offer a free plan?
Can I save money by paying annually for Crisp or Helpshift?
What is the most popular Crisp plan?
What is the most popular Helpshift plan?
Does Crisp or Helpshift offer custom enterprise pricing?
What pricing models do Crisp and Helpshift use?
Sources
- Crisp Official Pricing— Vendor pricing page
- Helpshift Official Pricing— Vendor pricing page
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